OverviewMeineke Car Care of Branford is seeking a motivated, performance driven store manager to lead our team. This family owned and operated location wants a manager with a proven track record to take the location to the next level. Must be a self-starter, have excellent people skills, phone skills and computer skills. Must be customer service-oriented. Automotive background / experience not necessary but interest is preferred. Here at Meineke we believe in an incentive based pay structure. Those with high productivity will be compensated accordingly, the sky is the limit!Terms to be discussed with applicant and are dependent on experience level.Responsibilities / DutiesCustomer ServicePut the customer first. Go above and beyond to WOW the customerMaintain "YES COMPANY" atmosphere. Find ways to say yes to customers and ensure they leave satisfiedFollow company procedures for welcoming customers & checking them in for service, gathering information, explainingthe inspection process, and collecting signed work orders before any work is doneFollow company procedures for educating customers on inspection results for their vehicles, communicating the benefitsand value of any needed work, answering any questions, and performing any needed repairsFollow company procedures for checking out customers - reviewing any work done, seeking feedback, schedulingfollow-ups, etc.Proactively communicate with customers throughout their visits to the center. Keep them informed, manage issues asthey ariseVerify that inspections are being performed consistently and accurately on all vehicles. Spot-check & maintain training oninspection procedures as neededFollow up on any outstanding customer issues or complaints; ensure that they are resolved satisfactorilyManage daily customer callback process to ensure calls are being made & appointments are being setSchedulingCreate weekly schedules to keep center staffed appropriately for projected sales volumeAdjust schedule as needed to cover absences, meet demand, or improve center profitabilityProactively note and plan for holidays, local events, and other things that might impact center salesSalesMeet weekly and monthly sales goalsProactively generate appointments to increase salesAssist in planning and executing appointments as needed to drive sales and meet center goalsPhoneFollow company phone procedures at all times, including daily role-play to maintain skillsListen to recorded calls on a regular basis; identify areas for improvementPoint-of-SaleMaintain detailed knowledge of point-of-sale system. Be able to build a repair ticket quickly and efficientlyOrder parts from approved vendors in a timely manner; track arrival and verify with technician immediately to ensure parts are correctVerify full documentation on every ticket - inspection sheet, estimates, work orders, final invoice, battery test form, etc.Accurately enter pricing and cost of goods into point-of-sale system on every ticketHiringKeep center fully staffed by hiring technicians and other center staff members as neededScreen candidates thoroughly and ensure that all team members meet center standardsProactively recruit and maintain a pipeline of potential techniciansMaintain accurate and complete personnel records at all timesBack Office / FinancialsMaintain accurate daily records of all customer transactions & daily center businessTrack cores, returns, warranty claims on a daily basis to ensure accuracyManage gross marginsCenter UpkeepProactively work to maintain clean, comfortable and professional store image at all timesAssist as needed in any regular store maintenanceHandle cores, returns, inventory deliveries and other center upkeep tasks as requestedPerform closing duties as needed (close day in point-of-sale system, bank deposits, cash audits, etc.)Teamwork / CultureBe a team player. Help other people meet their goalsTrain & teach new team members as neededContribute to a positive, productive team environmentMaintain a positive, productive culture among all center team membersEncourage teamwork, positivity, and accountability among all team membersQualifications / Skills5+ years of experience as sales / customer service leader. Ability to think creatively when dealing with customersExperience working with point-of-sale software or complex Windows softwareExcellent people and phone skillsProactive self-starterAbility to multi-taskInterest in automotive industryBenefits:Medical insuranceDental insuranceVision insurancePaid HolidaysPaid vacation and sick timeREQUIREMENTS
Must be able to lift 50 lbsMust have a valid drivers licenseMust be able to Write up Estimates and Talk to CustomersMust have minimum of 3yrs automotive experience
As a leader in the automotive aftermarket, Meineke is constantly looking for driven and talented individuals to join our team. In nearly 900 shops spanning coast-to-coast, we look for those who share our passion for high quality repair work to help get our customers back on the road.
A career with Meineke means putting your knowledge and hard-earned skills to work in a locally-owned shop. Whether you're looking for a position as a Shop Manager, Technician, or Service Advisor, Meineke provides opportunities for real-world experience in your local area.
Meineke Car Care is seeking a motivated, performance driven Service Advisor to join our team. Must be a self-starter, have excellent people skills, phone skills and computer skills. Must be customer service-oriented. Automotive background / experience not necessary but interest is preferred.Meineke Car Care Centers, Inc. is a franchise-based international automotive repair chain with more than 900 locations. The chain is ranked in the Franchise 500 and in America's Top Global.
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Automotive Assistant Manager/Service Writer