Audio Visual Supervisor
Colorado State University - Fort Collins, Colorado, United States, 80523Work at Colorado State University
Overview
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Overview
Posting Detail Information
Working TitleAudio Visual Supervisor
Position LocationFort Collins, CO
Work LocationPosition is fully in-office/in-person
Research Professional PositionNo
Posting Number202400272AP
Position TypeAdmin Professional/ Research Professional
Classification TitleManagement I
Number of Vacancies
Work Hours/Week40
Proposed Annual Salary Range77,220 - 85,800
Employee Benefits
Colorado State University is not just a workplace; it's a thriving community that's transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, commitment to
diversity, equity and inclusion , and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.
For detailed benefit plan information for eligible employees, visit
https://hr.colostate.edu/hr-community-and-supervisors/benefits/benefits-eligibility/
and
https://hr.colostate.edu/prospective-employees/our-perks/ .For the total value of CSU benefits in addition to wages, visit
https://hr.colostate.edu/total-compensation-calculator/ .For more information about why Fort Collins is consistently ranked in the top cities to live in, visit
https://hr.colostate.edu/prospective-employees/our-community/ .Desired Start Date
Position End Date (if temporary)
To ensure full consideration, applications must be received by 11:59pm (MT) on03/11/2024
Description of Work Unit
Founded in 1870, Colorado State University is among the nation's leading research universities and enrolls approximately 32,000 undergraduate, graduate, and professional students. Located an hour north of the Denver metro area, Fort Collins is a vibrant community of approximately 157,000 residents that offers the convenience of a small town with all the amenities of a large city. Fort Collins is situated on the Front Range of the Rocky Mountains with views of 14,000 foot peaks, and offers access to numerous cultural, recreational, and outdoor opportunities.
The Division of Information Technology, the central IT organization for Colorado State University-Ft. Collins, supports the land-grant heritage of the institution as well as the university's missions of teaching and learning, research, and service. The Division of IT is responsible for delivering enterprise and campus focused IT services for the Ft. Collins campus as well as throughout the CSU-System. Areas of responsibility include Research IT, Application Development and User Support Services, Academic Technology, Cybersecurity & Privacy, Networking and Telecommunications, Infrastructure and Databases, Business Intelligence and Data Integrations, Administrative Applications, and Student Applications.
Driven by its purpose statement: Innovating IT, Empowering CSU and its values of Community, Collegiality, Reliability, Service, and Simplicity, its team members work across the division and in collaboration with university stakeholders. Reporting to the Vice President of Information Technology/CIO, our dedicated 120-person team delivers dynamic and innovative solutions to meet the diverse needs of our students, faculty, and staff. Our work supports CSU's Principles of Community, and we are committed to diversity, equity, and inclusion as we help others discover and meet their potential while aiming to set the standard for IT throughout higher education.
The Classroom Support & Media Services team is an integral part of the Academic Technology department within the Division of Information Technology (DoIT). At the heart of our mission lies a strong commitment to supporting and enriching the teaching and learning experience at our university. As specialists in audio-visual technology integration and media support, our team plays a vital role in ensuring the seamless operation, ongoing support, and continuous innovation of equipment and resources utilized in general assignment classrooms and various academic spaces.
Our collaborative approach fosters strong partnerships with faculty, students, and other university stakeholders. We actively engage with them to provide technical assistance, deliver effective audio-visual solutions, and create an environment that optimizes the overall educational experience. By leveraging cutting-edge technology and pedagogical strategies, we strive to create dynamic and interactive learning environments that promote academic excellence and student success.
Through our dedication to advancing educational technologies and maintaining a high standard of support, we seek to contribute significantly to the university's vision of fostering a transformative and inclusive learning community.
Position Summary
The Classroom Technology Experience Supervisor leads a team of audio-visual technicians who install, configure, operate, disassemble, and troubleshoot audiovisual and multimedia equipment used in classrooms and other educational spaces including hybrid environments. This position serves as the strategic leader of the team, the primary point-of-contact, subject-matter expert, and the escalation point for complex technical issues related to classroom technology and media services.
The Classroom Technology Experience Supervisor will work directly with stakeholders, managing resources and quality assurance for assigned AV projects. This position will often require that the candidate be involved in multiple concurrent projects, ensuring efficiency, accuracy and quality of work. This position will establish and implement standard operating procedures to maintain the quality and reliability of all multimedia and AV services, ensuring a consistent and seamless user experience. The results of such decisions serve to support teaching and learning in the classroom and ensure the availability and integrity of classroom technology. In addition, the position requires keeping abreast of emerging technologies and industry best practices in audio-visual and educational media services to propose innovative solutions and improvements. They will also research and recommend the purchase of new equipment and technology upgrades to meet evolving academic needs.
Required Job Qualifications
Bachelor's degree in technology, audio-visual communication, or a related field plus four or more years of professional experience. Candidates with a High School Diploma (or GED) and equivalent (8 years) related professional experience will be considered for employment (without the required bachelors or other post-secondary education).4+ years' experience in support of AV and conferencing technologies in a fast-paced, customer-oriented environment. Experience must include sophisticated technologies, control system configuration, and system commissioning.2 years of demonstrated supervisory experience in a technology support environment, having evaluated employee performance, setting direction, developing staff workloads, assigning job duties, and designing and documenting work unit proceduresDemonstrated expert-level knowledge with AV systems such as projectors, PTZ cameras, webcams, document cameras, microphone/sound systems, touch screen technology, and classroom technology systems.Demonstrated intermediate-advanced knowledge of control systems such as Crestron or Extron- programming, supporting, and troubleshooting.Ability to use hand tools, climb and work on ladders, and work in confined spaces.Preferred Job Qualifications
Experience in project management that ensures timely content delivery, project completion, and appropriate use of technical resources.Experience developing, implementing, and using processes, metrics or key performance indicators that ensure high-quality services and user satisfaction.Basic networking experience.Technical expertise in video capture systems and streaming technologies.Strong analytical skills, solution development skills, and ability to communicate and work independently but also on a team with colleagues and external solution providers.Excellent verbal and written communication and customer service skills.Current Avixa Certified Technology Specialist certification - CTSAdditional Industry certifications related to electronics and/or AV equipmentDiversity Statement
Personal and professional commitment to diversity and inclusion as demonstrated by involvement in teaching, research, creative activity, service to the profession and/or diversity/inclusion activities.
Essential Duties
Job Duty CategoryLeadership and Supervision
Duty/Responsibility
Provide leadership, direction, and supervision for all activities and staff within the Classrooms Team including scheduling operational activities and work capacity, monitoring and approving work schedules, leave, and time-tracking.Supervise and evaluate full-time employee performance and enable improvement by providing coaching, feedback, motivation, and disciplinary action.Meet regularly with faculty, staff, and students to discuss classroom technologies' current operability and potential while maintaining an open and inclusive presenceCreate and revise documentation for procedures, work processes, and AV classroom standards.Schedules and facilitates team meetings and provides updates regarding audio/visual technology and classroom technology. Serve on University committees as assigned.Assist in the development and implementation of campus technology plans and strategic plans.Reviews the area accomplishments toward organizational objectives in order to maximize operational effectiveness and provides strategic planning and oversees the scope of services.Monitors expenses related to classroom support and media services, ensuring cost-effective operations and adherence to financial and procurement guidelines.Mandatory participation and travel to strategic meetings, assigned professional development opportunities, system- and campus-wide alignment, committees, working groups, etc.Percentage Of Time30
Job Duty CategoryProject Management and Project Lead
Duty/Responsibility
Meet with clients/stakeholders, identify project scope, and create estimates for new projects.Project coordination that includes meeting with and understanding the needs of the stakeholders, conducting walk throughs, designing AV solutions, identifying equipment and resource needs, obtaining and review quotes, procurement, participating in design reviews, scheduling and assigning work, and manage activities with Facilities Management, vendors, low-voltage installers, and construction crews.Researches and recommends AV technology solutions.Monitors and tracks classroom AV technology assets.Keeps peers and clients informed of issues, unexpected delays, and changes that will impact them.Recommend and provide AV solutions to fulfill requests within budget considerations and functionality.Plan, organize and conduct customer concern meetings - providing all necessary information to ensure customer satisfaction.Lead projects from start to finish including scheduling, allocation, and communication.Attend vital meetings and/or walkthroughs of integration spaces as required for project involvement.Coordinate, develop, document, and communicate ongoing renewal and replacement cycles for clients.Work closely with the Director of Academic Technology to ensure accurate intake, tracking, quoting, invoicing and inventory of AV projects. This includes invoice close-out and final equipment transfer.Communicate hardware, tool and equipment procurement needs.Ensure proper management, storage and organization of equipment for AV projects.Provide necessary documentation and communication to end-users and project.Recommends standards for equipment and software lifecycle replacement and upgrades.Percentage Of Time30
Job Duty CategoryAV Systems Service and Support Lead
Duty/Responsibility
Monitor and respond to service requests and ensure their timely resolution, providing direct assistance to users when required. serve as the escalation point for complex technical issues related to classroom technology and media services.Maintain departmental documentation, including building and maintaining a knowledgebase and classroom technology inventory system,Perform or arrange for the repair of classroom technology and assist in coordinating a preventative maintenance program for all classroom technology equipment and systems. Ensure equipment and firmware meet current technical needs and coordinate classroom technology upgrades and maintenance.Work with vendors to procure, repair, maintain, and test equipment and systems.Provide faculty, staff, and students with training, technical support, and documentation on using instructional technology, video conferencing, and hybrid configurations.Assist with planning, designing, installing, programming, and supporting new instructional technology equipment and systems.Ensure job completion, and customer satisfaction: including final punch lists, providing equipment accessories, and arranging appropriate asset management of old equipment. Follow up with customers to ensure ongoing satisfaction and assist in ensuring the technology remains current, relevant and supportable.Provide proactive and reactive service and support for AV technologies integrated in technology enhanced spacesEnsures all classroom AV control systems are uniform and documented according to DoIT/University guidelines and procedures to ensure proper system operation.Designs, procures, installs, and implements AV equipment in classrooms.Delivers prompt and excellent customer service to faculty and other users of classroom technology in response to reported issues, technical support requests, and training needs.Monitors support ticket queue and assigns as appropriate to staff.Tracks and performs equipment maintenance and system quality checks.Troubleshoots, analyzes, and resolves technical issues and equipment failures in classrooms.Percentage Of Time30
Job Duty CategoryProfessional Development
Duty/Responsibility
Attends professional conferences, workshops, meetings, tradeshows, and trainings and share knowledge and information with other team members.Explore, perform research for new and innovative technologies and equipment, stays abreast on best practices related to the use of classroom AV technology for teaching and learning support.Improve and expand existing skills and learn new skills as required.Reflecting departmental and institutional values, participate in diversity initiatives to advance the Department's commitment to diversity and inclusion.
Percentage Of Time10
Application Details
Special Instructions to Applicants
CSU is committed to full inclusion of qualified individuals. If you are needing assistance or accommodations with the search process, please reach out to the listed search contact.
To apply, please upload a cover letter that addresses the required and preferred job qualifications, a resume, and the contact information for three professional references. References will not be contacted without prior notification to candidates.
Conditions of EmploymentPre-employment Criminal Background Check (required for new hires), Valid Driver's License, Shift Work - Ability to shift work schedule Monday- Friday 8 am - 7 pm to meet the needs of the business with ability to be on duty to perform essential and/or emergency services of the agency without delay or interruption, Special Requirements/Other - Must be able to meet the physical demands of job which include, but not limited to, ability to lift 50 pounds, climb, crawl, stoop, lay down, extensive walking, use power tools, climb ladders, etc.
Search ContactEmily Claffey, emily.claffey@colostate.edu.
EEO Statement
Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity/expression, or pregnancy in its employment, programs, services and activities, and admissions, and, in certain circumstances, marriage to a co-worker. The University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity and equal access institution and affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The
Office of Equal Opportunity
is located in 101 Student Services.
The Title IX Coordinator is the Director of the Office of Title IX Programs and Gender Equity, 123 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-1715,
titleix@colostate.edu .
The Section 504 and ADA Coordinator is the Director of the Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836,
oeo@colostate.edu .
The Coordinator for any other forms of misconduct prohibited by the University's Policy on Discrimination and Harassment is the Vice President for Equity, Equal Opportunity and Title IX, 101 Student Services Building, Fort Collins, Co. 80523-0160, (970) 491-5836,
oeo@colostate.edu .
Any person may report sex discrimination under Title IX to the
Office of Civil Rights, Department of Education .
Background Check Policy Statement
Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.