Technical Services Support Specialist IV - Technology & Communica...
Howard County - Columbia, Maryland, United States, 21046Work at Howard County
Overview
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Overview
$80,452.00 - $154,918.00 Annually
Location :
Columbia, MD
Job Type:
Full Time
Job Number:
23-00603.3
Department:
Technology & Communication Services
Opening Date:
04/11/2024
Closing Date:
4/25/2024 11:59 PM Eastern
POSITION SUMMARY/CLASS DESCRIPTION
Howard CountyConveniently located in the heart of central Maryland between Baltimore and Washington, Howard County offers the charm of a historic past mixed with the excitement of a cosmopolitan community.
Howard County GovernmentHoward County Government is a leader in innovation, sustainability, and consistently ranked as one of the best places to live and work in the country. In 2023, Howard County Government received a record-breaking 51 Achievement Awards from the National Association of Counties (NACo) - the most in the state of Maryland. NACo is the leading organization representing county-level government operations. These awards recognize innovative and transformative programs that provide new services for county residents, improve existing programs, upgrade working conditions, and enhance citizen participation and public policymaking.
What are we looking for?We are looking for outstanding individuals to join our team and contribute to excellence in Howard County operations.
What you'll like most about working at Howard County Government:We are committed to workplace excellence in every area of County government.We have a highly talented, diverse, and inclusive workplace. Your input will not only be heard, but it will be encouraged!We offer competitive compensation and great benefits including medical, retirement, and wellness programs.As a member of the Howard County Government team, you'll be helping drive our culture and directly impact what makes us an amazing place to work.POSITION SUMMARY:
Engineer, install, maintain, and troubleshoot Cisco ISE infrastructure and its security apparatus, firewalls, and general network security.
CLASS DESCRIPTION:
Performs senior professional level technology and communication services work, which may include supervisory responsibility, under general supervision from an administrative or technical superior. Work includes maintaining, supporting, and using the multiple and complex operating system components and subsystems used by the Data Operation Center or performing highly complex programming analysis and systems design.ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following:
Engineer, install, maintain, and troubleshoot Cisco Identity Services Engine (ISE) system.Develop pro?les and postures in ISE to enforce compliance for secure access to the county network.Daily monitoring of ISE users and endpoints. Respond to users with incorrect ISE profiling.Engineer, install, maintain, and troubleshoot County's Cisco firewalls, VPNs, intrusion detection/prevention systems (IDS/IPS), and other firewalls.Monitor firewall policies and filter per the county's change management requirements.Engineer, apply, and validate security mechanisms onto Cisco switches and other network systems.Conduct regular security assessments and vulnerability scans to identify and mitigate potential security risks.Works and cooperates with co-workers and supervisors at all levels. Learns and performs all essential job functions accurately.Assisting the 24/7 on call service rotation to respond to outages, physical infrastructure issues and other equipment issues to emergency situations that may arise.Other related duties may be assigned.SUPERVISORY RESPONSIBILITIES:This job has no supervisory responsibilities.MINIMUM REQUIRED EDUCATION/EXPERIENCE
Bachelors Degree and four (4) years related experience, or equivalent combination of education and experience.
PREFERRED EDUCATION/EXPERIENCE:
Experience in Cisco Networking solutions.Experience setting up Cisco switches, routers, Firewalls.Demonstrated experience with complex multi-site network troubleshooting, multilayered switch environment, implementing network monitoring. Understanding of TCP/IP concepts, switching and routing protocols.PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to stand, sit, and talk or hear.The employee is occasionally required to walk and use hands to touch, handle, or feel.Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.The noise level in the work environment is usually quiet.LANGUAGE SKILLS, MATHEMATICAL SKILLS AND REASONING ABILITY:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.Ability to write reports, business correspondence, and procedure manuals.Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.Ability to apply concepts of basic algebra and geometry.Ability to define problems, collect data, establish facts, and draw valid conclusions.Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.CERTIFICATES, LICENSES AND REGISTRATIONS
One of the following technical certi?cations are highly desirable: Cisco Certi?ed Network Associate (R&S/Security).Class C Maryland Driver's License or equivalent issued by state of residence.
ADDITIONAL INFORMATION
TO APPLY:
You must complete an employment application online to be considered for this recruitment. Resumes cannot be substituted for completion of the job application work history.
No paper applications will be accepted.
Selected candidates may be subject to drug screening, background screening, and reference checks.
At time of application, please submit a copy of any college degree, coursework, licenses, or certifications that you have referenced on your application. Applicants who have education obtained outside of the U.S. may need to provide proof of the equivalent U.S. education as determined by a foreign credential evaluation service, such as the National Association of Credential Evaluation Services (http://www.naces.org) or World Education Services: International Credential Evaluation (https://www.wes.org/).
Howard County Government is not sponsoring employees in application of the H-1B Visa or providing an extension of an existing H-1B Visa. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986.
Howard County
is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The County prohibits discrimination on the basis race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Office of Human Resources directly at
Requests for accommodations should not be attached to the application.
The following is a summary of the benefits available to Howard County employees who hold full-time benefit-eligible positions. Employees in positions covered by a bargaining agreement should consult their union contract for other specific benefits. Additional details are also available in the Employee Manual and in summary plan descriptions which are available in the Office of Human Resources or at
FLEXIBLE BENEFITS PLAN:
Under the County's flexible benefits plan called CountyFlex, employees may elect to enroll in medical insurance plans, dental insurance plans, optional life insurance, dependent life insurance, and healthcare and dependent care flexible spending accounts. Employee contributions to these benefits are made on a pre-tax basis. Information concerning enrollment options, plan rates and a benefits comparison chart are available in the Office of Human Resources.
GROUP TERM LIFE INSURANCE:
Employees receive a group term life insurance benefit equal to 2 times their annual salary at no cost. Accidental death and dismemberment coverage is included. The County pays the entire cost for this benefit. Employees may purchase additional coverage under the CountyFlex benefits plan.
PAID LEAVE BENEFITS:
Annual and Disability Leaves are accrued over 24 pay periods each year. Personal leave is credited on January 1st each year. Use of Annual, Disability and/or Personal Leave requires supervisory approval.
ANNUAL LEAVE:
During the first 5 years of employment, employees accrue the equivalent of 13 days per year. From years 6 through 10, the accrual is the equivalent of 16 days per year. From years 11 through 20, the accrual is the equivalent of 19 days per year. From year 21 on, the accrual is the equivalent of 21 days per year. Annual leave may not be used during the first 6 months of employment. A maximum of 40 days may be carried over from one fiscal year to the next.
DISABILITY LEAVE:
Employees accrue the equivalent of 1 day per month (12 days per year). There is no maximum accrual. This leave may be used for the disabling illness/injury of the employee, spouse or minor child or for a serious medical condition approved under F.M.L.A. Absences of over 3 days must be substantiated by a physician's certificate.
PERSONAL LEAVE:
Employees receive 6 personal leave days each calendar year to be taken during the calendar year. Employees hired after April 30th receive 4 days of personal leave that year; those hired after August 31st receive 2 days; and those hired after November 30th receive no personal leave for that year. Personal leave may not be carried over.
HOLIDAYS:
Employees are paid for the following holidays:
New Year's Day; Martin Luther King Day; President's Day; Good Friday; Memorial Day; Juneteenth; Independence Day; Labor Day; Columbus Day; Veteran's Day; Thanksgiving Day; Friday after Thanksgiving Day; Christmas Day.
OTHER PAID LEAVE:
Other paid leave will be granted for approved jury duty, military leave, bereavement leave and official leave. Unpaid leave will be granted in accordance with the Family and Medical Leave Act.
RETIREMENT:
Howard County sponsors a defined benefit plan for its employees. participation in the plan is mandatory. Employees are required to make contributions to the plan, which are taken on a pre-tax basis. Contribution rates are dependent upon the plan in which the employee participates (general plan, or police and fire plan). The County contributes an additional percentage sufficient to ensure that each plan is adequately funded. Complete details are available in the summary plan descriptions which are available in the Office of Human Resources.
Howard County Retirement Plan: Employees contribute 3% of salary to the plan. Sheriff Deputies hired after 7/1/2021 contribute 8.5% of salary to the plan. All eligible Corrections Employees must enroll in the Corrections Employees Enhanced Benefit and must contribute 8.5% of salary to the plan.
Howard County Police and Fire Employees' Retirement Plan: Sworn police officers and career firefighters must participate in this plan. Police employees contribute 11.6% of salary and Fire employees contribute 7.7% of salary to the plan.
SOCIAL SECURITY:
Participation is mandatory. Employees contribute at the current established rate.
457(b) DEFERRED COMPENSATION PLAN:
Employees are eligible to participate in an IRS 457(b) deferred compensation program. This plan allows employees to defer a portion of their income on a pre-tax basis. Contributions are invested at the employee's direction on a tax deferred basis.
EMPLOYEE ASSISTANCE PROGRAM:
Employees experiencing problems that affect their personal lives and job performance may take advantage of confidential assessment and referral services.
EDUCATIONAL ASSISTANCE:
Employees may apply for reimbursement for tuition costs after completion of 6 months of employment. Prior course approval is required. The maximum annual reimbursement is $1500 contingent upon County funding.
LONG TERM DISABILITY BENEFITS:
Employees who have completed 6 months of service are enrolled in the LTD plan. After 6 months of disability, plan may pay 60% of base monthly pay up to $2500 per month. The County pays the entire cost of this benefit.
DISABILITY LEAVE BANK:
Employees have established a Disability Leave Bank to which employees may donate disability leave in order to be eligible to receive salary and benefit protection when they are absent due to a serious disabling illness or injury and have exhausted all accrued leave. Employees are eligible to join the Bank after having completed 1 year of employment. Administration of the Bank, including the review and approval of claims for grants of time, is handled in accordance with the Bank's Rules and Regulations which are available in the Office of Human Resources.
VOLUNTARY BENEFIT OPTIONS:
Employees may elect to enroll in long term care insurance, critical illness insurance, short term disability income protection, universal life insurance, and discounted auto/homeowner's insurance programs.
CREDIT UNION:
Employees may participate in the Tower Federal Credit Union through payroll deductions. Loans are also available to qualified applicants.
01
The supplemental questions are a very important first step in our screening process. Therefore, you are required to complete these questions so that we may initially determine your eligibility for this position. A lack of detail and explanation in the supplemental questions and in your application may result in failure or disqualification for this position. This means you will be ineligible for further consideration in this recruitment process.Please check "yes" to show that you have read and understand this statement.
YesNo
02
Do you possess a Bachelor's Degree in Accounting and four (4) years of experience or an equivalent combination of education and experience?
YesNo
03
Do you possess experience in engineering, installing, maintaining and troubleshooting Cisco ISE infrastructure and its security apparatus, firewalls, general network security?
YesNo
04
If you possess experience in engineering, installing, maintaining and troubleshooting Cisco ISE infrastructure and its security apparatus, firewalls, general network security, please explain where you acquired this experience including names/dates of employer(s) and specific duties performed.
Please note that "See Resume" is not an adequate response.
05
Do you possess experience in Cisco Networking solutions?
YesNo
06
If you possess experience in Cisco Networking solutions, please explain where you acquired this experience including names/dates of employer(s) and specific duties performed.
Please note that "See Resume" is not an adequate response.
07
Do you possess experience setting up Cisco switches, routers, firewalls?
YesNo
08
If you possess experience setting up Cisco switches, routers, firewalls, please explain where you acquired this experience including names/dates of employer(s) and specific duties performed.
Please note that "See Resume" is not an adequate response.
09
Do you possess a demonstrated experience with complex multi-site network troubleshooting, multilayered switch environment, implementing network monitoring?
YesNo
10
If you possess a demonstrated experience with complex multi-site network troubleshooting, multilayered switch environment, implementing network monitoring, please explain where you acquired this experience include your employer, position title, dates of employment, and position responsibilities.
Be advised that "See Resume" is not an adequate response.
11
Do you possess an understanding of TCP/IP concepts, switching and routing protocols?
YesNo
12
If you possess an understanding of TCP/IP concepts, switching and routing protocols, please explain where you acquired this experience include your employer, position title, dates of employment, and position responsibilities.
Be advised that "See Resume" is not an adequate response.
13
How did you hear about this position?
NEOGOV/GOVT JobsLinked InMaryland Association of CountiesNational Association of CountiesCEAMASCEIndeedEmployee ReferralMaryland Hispanic Chamber of CommerceMaryland Recreation and Parks Association (MRPA)HandshakeCareer FairLutheran Immigration and Refugee ServiceOther
14
If you indicated "Job Fair" or "Other" in the previous question, please indicate which job fair you attended and specifically how you became aware of this position. Otherwise, indicate "N/A" (Not Applicable).
15
Do you possess one of the following certifications:
Cisco CertifiedNetwork Associate (R&S/Security)
16
Do you possess a valid driver's license?
YesNo
17
I understand I am responsible for maintaining the accuracy of my contact information, including my street address, my e-mail address, and my contact telephone numbers. My failure to maintain accurate contact information may result in my not receiving information regarding this job announcement and/or may result in my not being further considered for this employment opportunity. To update this information visit www.governmentjobs.com, click on the "career seekers" link, and follow the prompts.
YesNo
18
I certify that the information submitted in this application is true and correct to the best of my knowledge. I understand that providing false, erroneous, and/or misleading information may result in elimination from the hiring process and termination of employment if hired.
I have read and understand the language outlined above.
Required Question