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Under general supervision, perform a full range of radio-telephone operational duties in dispatching public safety personnel and equipment.

Essential functions of the job include, but are not limited to, the following:\nEnsures Department services are provided with exceptional customer service and the highest ethical standards.\nReceives, identifies and accurately evaluates emergency and routine calls for police services, routes 911 calls for Fire and EMS services, refers calls to other agencies and makes required notifications as appropriate.\nMonitors and maintains the status of all police personnel and units as to location and availability.\nDetermines appropriate personnel and equipment to be dispatched using voice radio and computer aided dispatch system.\nRelays, follows, repeats and remembers complex oral and written instructions, information and directions.\nUses established policies & procedures, independent judgment, common sense and reason to make rapid and accurate decisions to achieve an effective initial or alternate course of action in dispatching police resources.\nPerforms multiple, routine and complex dispatch tasks simultaneously.\nResponds calmly and effectively in emergency and stress situations.\nDevelops speed and accuracy in performing job duties & responsibilities, including operating radio consoles, computer terminals and associated communications equipment, performing minor maintenance as required.\nStudies, reviews, and trains in communications and police department operations to develop a complete and accurate concept and understanding of the nature of police work.\nEffectively communicates and coordinates in a teamwork environment with co-workers, other agencies, departments and the public, exercising strong customer service and group dynamic skills.\nPossesses a high level of awareness to all dispatch center activity and effectively anticipates and plans for probable tasks which will require immediate action.\nWorks with geography/street files and reads maps, manuals, notebooks, memorandums, legal resources, policies & procedures and posted information.\nMonitors multiple police, fire and emergency radio frequencies.\nInitiates, receives and interprets information from various law enforcement computerized database systems.\nMonitors facility security and various alarm systems.\nPerforms research and clerical work such as preparation of logs, reports, forms and update of information and files in a timely manner.\nPerforms assigned and needed cleaning and maintenance duties to center facilities.\nAssumes responsibility for ensuring the duties of this position are performed in a safe, efficient manner.\nPerforms other related duties as assigned or as the situation requires.\nKnowledge, Skills & Abilities\nSkill in:\nResourcefulness and organization, initiative and self-motivation.\nAbility to:

Provide exceptional customer service to those utilizing Departmental services.\nAccept close supervision, criticism and/or discipline and work within an established chain of command organizational structure.\nAccurately assess problems and understand needs & situations.\nAcquire knowledge of communications rules, regulations, theory, operations, equipment, principles & capabilities, limitations & backup system alternatives.\nAct in a decisive manner, using good judgment, common sense & reason.\nAnticipate needs and evaluate alternatives and contingencies.\nControl conversations, quickly gathering pertinent and relevant information.\nDeal tactfully and courteously with the public.\nDevelop knowledge of cooperating agency procedures and resources - mutual aid.\nExercise tact & diplomacy, striving to promote a positive & cooperative atmosphere.\nHear multiple normal level conversations simultaneously, distinguishing between voices and sources to ascertain relevant information quickly and accurately.\nLearn new information and initiate improvements in technical and procedural areas.\nLearn police codes, rules, policies & procedures quickly and to interpret them correctly.\nLearn police equipment and resource capabilities and develop strategy for various types of police responses and emergencies.\nMaintain emotional stability, patience, loyalty and commitment to the organization.\nModel and practice the highest standards of ethical conduct.\nQuickly and accurately follow written and oral instructions.\nRapidly & accurately operate complex computerized & mechanical equipment.\nReact quickly, efficiently and calmly in emergencies & stressful situations.\nRead and discern visual images on a variety of media including multiple computer system's screens.\nRead and understand street maps, learn and retain a workable knowledge of cities, roadways, landmarks, geography of the City and surrounding jurisdictions.\nRead, write legibly, spell, comprehend & communicate effectively in English.\nSpeak clearly, distinctly and correctly with good modulation.\nTake initiative and exercise dependability, maturity and self-confidence.\nTake notes, organize information & thoughts and develop notebooks, projects, records and reports.\nTouch type at least 30 words per minute while conversing on telephone and/or radio.\nUnderstand, retain and repeat simple and complex oral and written instructions.\nUse work time properly and productively, producing high quality, accurate work.\nWork in confined quarters for extended periods of time.\nOther Characteristics\nWillingness and Ability to:\nWork rotating shifts, including nights, weekends and holidays.\nWillingness to:\nAttend training classes in communications and Police Department procedures.\nWork overtime as requested or in emergencies.\nActively participate in an extensive, comprehensive on the job training program.\nAssume responsibility for maintaining a safe working environment.\nExperience\nTwo years of current or recent (within the past two years) experience in a law enforcement agency as an emergency call taker and radio dispatcher. Experience in operation of Computer Aided Dispatch System (CAD) is highly desirable.\nEducation/Training\nGraduation from high school or attainment of GED or CHSPE certificate. Completion of some college course work is highly desirable. Current P.O.S.T. Approved Basic Compliant/Dispatcher Certificate or equivalent required.\nLicense(s)/Certification(s)\nValid California Class C driver's license.\nDesirable Qualifications\nBilingual English/Spanish and/or English/Armenian.\nSpecial Conditions\nSmoking is not permitted inside police facilities or vehicles or while in uniform.\nRequires wearing uniforms, headsets and working in a closely situated work area. TATTOO POLICY: Unless otherwise exempted by the Chief of Police, no employee or volunteer of the Glendale Police Department shall have any visible tattoos, body art, or other skin markings while on duty – in uniform, business attire, or casual dress. Tattoos, body art, and/or other skin markings shall be completely covered by the authorized on-duty uniform (e.g. long sleeve uniform), business attire, or casual dress. Marks or scars from injuries or medical procedures are exempt from these policy restrictions.\nResidence\nWithin four months of employment, all employees of the Glendale Police Department are required to live within a radius of sixty contiguous land miles of the Glendale Civic Center.\nBackground Investigation\nA comprehensive background investigation will be conducted on all finalists, which will review and verify personal history including, but not limited to financial responsibility, criminal history, drug use history, driving record, and verification of application materials. Significant issues or omissions in the above-stated areas may be grounds for disqualification. Background investigation will include a polygraph and Livescan fingerprinting.\nNote\nAn equivalent combination of experience, education and/or training may substitute for the listed minimum requirements. All applications, resumes and submitted reference materials will be reviewed and evaluated and only the best-qualified candidates based on applicable experience will be invited to the selection process.\nORAL INTERVIEW:

(Weight of 100%) To evaluate the applicant's experience, education, and personal fitness for the position. Candidates must pass each exam component with a minimum score of 70.00% in order to be placed on the eligible list.\nBACKGROUND INVESTIGATION:

A comprehensive background investigation will be conducted on all finalists, which will review and verify personal history including, but not limited to financial responsibility, criminal history, drug use history, driving record, and verification of application materials. Significant issues or omissions in the above-stated areas may be grounds for disqualification. Background investigation will include a polygraph and Livescan fingerprinting.\nAbout the company

This is the Glendale Police Department's official recruitment page. Here you'll find everything you need to JoinGPD.

#J-18808-Ljbffr\n","publishedAt",["D",1768608000000],"rawLocation","Glendale, California, us, 91222","shortDescription","$20,000 LATERAL SIGNING BONUS currently available!

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Police Communications Operator/Lateral