User Experience Design, Executive Director - Business Banking Dep...
JPMorgan Chase Bank, N.A. - Brooklyn, New York, United States, 11210Work at JPMorgan Chase Bank, N.A.
Overview
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Overview
In this role, you will be the Head of Design for Business Banking Deposits & Cash Management. You will collaborate with and influence all levels of the organization to create insights driven, user-centered strategies for our Core Business Banking Deposits Products, from discovery to deployment. As a manager, you look after the people on the team, through mentorship, professional development, and career-building. You will use a facilitative leadership style in partnership with senior Product Management and Engineering Leads, developing product and business strategy, which informs prioritization, planning, and decisions across multiple product teams.
Job responsibilities
Develop and implement user experience strategies in line with business objectives and apply your expertise in interaction design and information architectureLead, mentor, and inspire a team of experience designers, fostering collaboration, and promoting professional development through coaching and performance managementDrive innovation by staying abreast of industry trends, accessibility standards, and emerging technologies to maintain our competitive edge and user-centric approachDesign methods to incorporate insights gained from key performance metrics, utilizing data fluency to inform decision-making and optimize user experiences for diverse customer segments. Build strong relationships with key stakeholders and influence decisions and champion user-centered design principles organization-wideLead the strategic efforts for your team, in partnership with the Small Business DCE Leadership team, across multiple parallel workstreams, establishing a vision for where the work is headed, and establishing a shared understanding of qualityPlan and structure work across multiple design/product teamsBring a user-centered design perspective to discussions around product vision, roadmap, and requirements with Product-level leadershipPresent the team's work to cross-functional MDs and other executivesKeep designers (and cross-functional peers) focused on product and business objectives, so they're designing for customer impactRequired qualifications, capabilities, and skills
7+ years of experience or equivalent expertise in user experience design, focusing on interaction design and information architectureAdvanced skills in visual design, storyboarding, and data fluency, capable of creating visually appealing and functional visual elements for digital products and servicesProven leadership in guiding and mentoring diverse teams of experience designers, fostering collaboration and promoting professional growthDemonstrated success in inclusive design, accessibility guidelines, and assistive technology, to create inclusive experiences for diverse usersProven understanding of market trends, product knowledge, and technological advancements, with the ability to leverage emerging technologies and industry best practices to drive user experience outcomes.Has evaluated the goals and opportunities of an initiative and then worked to craft a program of work for the UX work stream which has included user research and synthesis, conceptualizing, designing, specification, QA, and deployment.Prior work involves leading design teams (with other Designers, UX Researchers, and Content Designers) and cross-functional collaboration with senior Product Managers and Engineering leadsExpertise in core craft skills such as Interaction Design, Service Design, and Information Architecture; strength in adjacent skills such as User Research, UX Writing, and PrototypingStrong facilitation skills and experience employing a variety of methods and techniques to run complex design-led workshopsHas led new business thinking and strategy through their user-centered design workPreferred qualifications, capabilities, and skills
Deep expertise in journey and service mapping, storytelling, product design, problem framing and solving design problemsPragmatic understanding of the core business model and value proposition for Business BankingAdvocate for Accessibility Guidelines and Inclusive Design practicesComfortable with structuring and planning design work in cross-functional contextsOrderly and organized, keeping themselves and their teams on task and on timeFamiliar with HTML, CSS, and JavaScript, frameworks such as React, and mobile UI standards
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
Base Pay/SalaryBrooklyn,NY $171,000.00 - $260,000.00 / year