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1 day ago Be among the first 25 applicants

NANDO’S VISION

At Nando’s, we want to be the most loved restaurant brand in North America, sharing the spirit of Nando’s PERi‑PERi with everyone who chooses to access it. We will redesign and build a business that thrives as it answers fully its consumers’ needs and endures over time through genuinely putting people at the heart of what we do. We will lead with our values and act with care, compassion, and kindness. By doing this, we will Change Lives Together, every day and everywhere.

ROLE SUMMARY

The restaurant business isn’t for the faint‑hearted. When it’s Nando's, a special one‑of‑a‑kind sort of restaurant business, it takes someone special to run it. It takes thinking about the longer game instead of just short‑term wins, working to ensure you hit targets, control costs, and grow the business. Because when you achieve that, you can change lives – the lives of Nandocas (Team Members), and the communities in which we operate.

As an Area Director of 7‑10 restaurants, you will build brilliant people and brilliant management teams who run brilliant shifts. You will:

Foster a vibrant supportive culture through thick and thin.
Spot and nurture future leaders of our restaurants and beyond, filling them with the confidence to never stop learning or bringing Nando’s experience to life.
Monitor business plans, look for trends, and see where we can be better.
Translate strategy to action through coaching, nurturing, championing people to the best they can be and having fun along the way.
Be accountable for growing your region.
Act as the bridge between your restaurants and Restaurant Support.
Remove barriers for your Nandocas and Restaurant General Managers (Patraos), to lead them and to champion them no matter what.
Commit to growing professionally, and personally as you learn from all around you to become your best you.

PEOPLE

Foster an environment where everyone is welcome and can be the best they can be.
Create fired‑up, life‑changing experiences and celebrate success for my teams.
Considerate of our team members’ well‑being and ensuring they’re happy, capable, and engaged.
Treat all Nandocas with fairness, dignity, and respect.
Set the example and hold General Managers (Patraos) to account for keeping Nando’s People standards alive, and our restaurant safe and legal.
Identify and develop a diverse team of Patraos and wider management team in your region to run brilliant restaurants by ensuring every restaurant has a full management headcount made up of high‑performing, capable leaders.
Act as a mentor and point of stability for my management teams.
Lead the team through change and build advocacy when implementing new ways of working.
Grow the future leaders of Nando’s by spotting potential internally and externally and developing talent within your region to build a strong pipeline for future growth.
Act as a bridge between the restaurants and Restaurant Support by aligning goals and removing barriers for success.

BRAND

Ensure Nando’s customer journey is executed consistently across all the restaurants in your region every day.
Coach the team to deliver a consistent Nando’s experience at every customer touch point, across each channel and improve sales.
Regularly monitor food safety standards, consistency, quality, and speed of service.
Coaching on understanding and prioritizing the in‑restaurant experience to drive advocacy and long‑term growth.
Partner with Patraos to identify and implement strategies aligned with the local and national marketing plans to bring new customers, build brand love and customer loyalty.
Assess customer trends and identify the root cause of issues and promote sharing of best practice solutions.
Ensure safe and legally compliant facilities always.
Hold Patraos accountable for training, daily checks and ensure food safety protocols are followed.
Work with Patroos and relevant support teams to address appropriate maintenance and refurbishment, ensuring the restaurants are safe and create an atmosphere we’re proud of.

COMMERCIAL

Grow the overall performance of the region by partnering with Finance in setting annual sales and profit targets in line with the company goals and support Patraos to achieve them.
Coach management teams on the importance of a balanced mindset of having fun, making money, changing lives.
Monitor operating profit across your region (operating costs, GP, wastage, maintenance spend).
Maximize labor productivity, ensuring that there are the right number of Nandocas available at the right time to deliver a consistent customer experience.
Diagnose and determine root cause of current and potential issues by reviewing available data to gain a balanced view of restaurant performance.
Coaching Patraos to improve their understanding of insights and resolving issues and working with relevant support teams for advice and making improvements.
Partner with Restaurant Support team’s on planning, pre‑opening and execution to ensure successful performance of new openings.

CHANGING LIVES

Lead conversations with my management team and Restaurant Support partners to drive initiatives that contribute to broader and balanced changing lives agenda.
Have a regional view of improving hourly recruitment and internal development, to give opportunities for a better future to those who no one else would.
Role model, nurture, and inspire self‑confidence and belonging in management team so they can pay it forward to Nandocas.
Holding Patraos accountable and monitoring that Nandocas received their agreed shifts in advance so that they can plan for their lives.
Ensure and coach Patraos to contribute to overall planetary goals through monitoring wastage, recycling and energy usage.
Take proactive approach to building partnerships with local authorities and organizations with the goal of improving the lives of those that live there – for example, through food donations, local employment drives, initiatives, promoting sustainability, travel, etc.

PAY RANGE

$99,500.00 – $142,500.00

BENEFITS

Incentive plan
401(k) and matching*
Comprehensive Health Care Plan Options
Wellness Reimbursement
Technology Reimbursement

This range is based on a variety of factors, including but not limited to departmental budget, the qualifications necessary for the position, education, experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. The upper end of the range will generally be reserved for candidates with extensive experience. An employee’s pay history will not be a contributing factor where prohibited by law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company‑matching 401(k) in addition to other programs and perks. The above hiring range represents Nando’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

Nando's Restaurant Group, Inc participates in E‑Verify. Please read the E‑Verify and Right to Work notices before applying.

Nandos North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

ROLE REQUIREMENTS

High School diploma or equivalent education (GED), preferred.
Must have 5‑7 Years Multi‑Unit leadership experience within restaurants.
Approachable, collaborative, and leads with integrity and honesty, while fostering teamwork.
Strong financial acumen in a restaurant setting.
Effective written and verbal communication, including ability to convey financial and key metric results.
Must have ability to complete all required training and certifications within allotted time.
Proven ability to select, coach, and develop managerial employees.
Ability to drive employee engagement, customer satisfaction and financial success.
Ability to coach and train team in quality control, safety, sanitation, and food handling.
Flexible hours and regional travel ability required.
Understanding of basic computer and internet navigation skills, required.

PHYSICAL REQUIREMENTS

Able to independently lift to 35 lbs for an extended period.
Must be able to walk and/or stand for 8‑10 hours per day.
Hand‑eye coordination.
Reaching, bending, twisting, and stooping.
Pushing and pulling.
Lifting overhead.
Must be able to climb stairs in restaurants that have multiple levels.

SENIORITY LEVEL

Director

EMPLOYMENT TYPE

Part‑time

JOB FUNCTION

Sales and Business Development
Restaurants

Referrals increase your chances of interviewing at Nando’s PERi‑PERi North America by 2x.

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1 day ago Be among the first 25 applicants

NANDO’S VISION

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