Delaware Nation Investments
Senior Telecommunications Analyst
Delaware Nation Investments - Las Vegas, Nevada, us, 89105Work at Delaware Nation Investments
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Overview
Overview
Senior Telecommunications Engineer
DNI is providing Network Support to all of the Indian Health Services facilities across the nation. This is a direct hire/salary position with excellent benefits, and outstanding compensation including full medical, dental, 401K, vacation and holiday pay.
We are currently seeking a Senior Telecommunications Engineer to join our team. This is a unique opportunity to work on a critical project that involves coordinating circuit orders and ensuring seamless telecommunications services for up to 400 sites.
Position Overview:
As a Senior Telecommunications Engineer, you will play a vital role in the success of the GSA Enterprise Infrastructure Services (formerly Networx) contract. You will be responsible for managing the entire circuit order lifecycle, collaborating with outside vendors, Local Exchange Carriers (LECs), and the Department of Health and Human Services (HHS) to provide robust telecommunications solutions for our clients.
Responsibilities
ResponsibilitiesExtensive Telecommunications knowledge supporting government telecommunications contracts as a Designated Agency Representative (DAR) or other similar role is preferredManage circuit lifecycle activities for the Indian Health Service, coordinating with the Federal Program LeadMaintain a database of site and circuit information, to be used for service orders, problem reporting, circuit inventory management and data callsIdentify technical requirements to include in telecommunication contract modificationsManage/Track all circuit additions, moves, changes and disconnections which may be the result of a change in requirements or transfer between telecommunication vendors due to contract changesCoordinate circuit installation activities with the vendor and IHS site staffEnter draft orders through the vendor's ordering system for circuit upgrades, changes and inside wiring requestsSupport circuit activation and changes to implement the required configuration on IHS network devices and perform acceptance testingUsing available tools, provide historical information on circuit utilization which can be used for circuit selection/sizing purposesReview & support network traffic statistics for capacity planning purposes, to forecast future bandwidth needs and to report networks readiness to support new servicesGather requirements for site/circuit pricing quotes for circuit upgrades and provide support to the sites for interpretation of the quote.Review Custom Access/Special Construction that may be required to deliver a new circuit, support IHS and HHS staff to identify technical requirements to include in telecommunication contract modifications
(Strong coordinator skillset)Escalation support for circuit issues that may be exceeding the SLA, with telecommunication carriersInitiate and review SLA-based refund requests between the carrier and IHSCoordinate circuit diversity requests between the customer and the carrierProactively identify circuits which are no longer in use and submit disconnect ordersIncorporate information from EIS vendor portals to support the daily workflowQualifications
Key Words/Required Experience
EISNetworxDAR (Designated Agency Representative)Circuit activation support/planning/schedulingRequesting EIS Circuit QuotesSupport for Circuit Ordering, moves, adds and changesSupport EIS billing activitiesTelecom incident management supporting T1's, T3's and Ethernet MPLS circuitsPlacing service requestsSubmitting circuit disconnect ordersSupport up to 200 IHS sites with MPLS circuitsDocumenting processes to support IHS telecom activitiesDoes not provide call manager supportOccasionally provides voice circuit support by initiating incident management callsShould understand telecom circuit types and how they are ordered and deliveredBachelor's degree in Telecommunications, Network Engineering, or a related field. Master's degree preferred.At least 7-10 years of experience in telecommunicationsS. citizenship and the ability to obtain and maintain a Public Trust clearance is required
AAP/EEO Statement:
DNI complies with all federal, state and local laws designed to protect employees and job applicants from discrimination based on race, religion, color, sex, parental status, national origin, age, disability, genetic information, military service, or other non-merit-based factors.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Senior Telecommunications Engineer
DNI is providing Network Support to all of the Indian Health Services facilities across the nation. This is a direct hire/salary position with excellent benefits, and outstanding compensation including full medical, dental, 401K, vacation and holiday pay.
We are currently seeking a Senior Telecommunications Engineer to join our team. This is a unique opportunity to work on a critical project that involves coordinating circuit orders and ensuring seamless telecommunications services for up to 400 sites.
Position Overview:
As a Senior Telecommunications Engineer, you will play a vital role in the success of the GSA Enterprise Infrastructure Services (formerly Networx) contract. You will be responsible for managing the entire circuit order lifecycle, collaborating with outside vendors, Local Exchange Carriers (LECs), and the Department of Health and Human Services (HHS) to provide robust telecommunications solutions for our clients.
Responsibilities
ResponsibilitiesExtensive Telecommunications knowledge supporting government telecommunications contracts as a Designated Agency Representative (DAR) or other similar role is preferredManage circuit lifecycle activities for the Indian Health Service, coordinating with the Federal Program LeadMaintain a database of site and circuit information, to be used for service orders, problem reporting, circuit inventory management and data callsIdentify technical requirements to include in telecommunication contract modificationsManage/Track all circuit additions, moves, changes and disconnections which may be the result of a change in requirements or transfer between telecommunication vendors due to contract changesCoordinate circuit installation activities with the vendor and IHS site staffEnter draft orders through the vendor's ordering system for circuit upgrades, changes and inside wiring requestsSupport circuit activation and changes to implement the required configuration on IHS network devices and perform acceptance testingUsing available tools, provide historical information on circuit utilization which can be used for circuit selection/sizing purposesReview & support network traffic statistics for capacity planning purposes, to forecast future bandwidth needs and to report networks readiness to support new servicesGather requirements for site/circuit pricing quotes for circuit upgrades and provide support to the sites for interpretation of the quote.Review Custom Access/Special Construction that may be required to deliver a new circuit, support IHS and HHS staff to identify technical requirements to include in telecommunication contract modifications
(Strong coordinator skillset)Escalation support for circuit issues that may be exceeding the SLA, with telecommunication carriersInitiate and review SLA-based refund requests between the carrier and IHSCoordinate circuit diversity requests between the customer and the carrierProactively identify circuits which are no longer in use and submit disconnect ordersIncorporate information from EIS vendor portals to support the daily workflowQualifications
Key Words/Required Experience
EISNetworxDAR (Designated Agency Representative)Circuit activation support/planning/schedulingRequesting EIS Circuit QuotesSupport for Circuit Ordering, moves, adds and changesSupport EIS billing activitiesTelecom incident management supporting T1's, T3's and Ethernet MPLS circuitsPlacing service requestsSubmitting circuit disconnect ordersSupport up to 200 IHS sites with MPLS circuitsDocumenting processes to support IHS telecom activitiesDoes not provide call manager supportOccasionally provides voice circuit support by initiating incident management callsShould understand telecom circuit types and how they are ordered and deliveredBachelor's degree in Telecommunications, Network Engineering, or a related field. Master's degree preferred.At least 7-10 years of experience in telecommunicationsS. citizenship and the ability to obtain and maintain a Public Trust clearance is required
AAP/EEO Statement:
DNI complies with all federal, state and local laws designed to protect employees and job applicants from discrimination based on race, religion, color, sex, parental status, national origin, age, disability, genetic information, military service, or other non-merit-based factors.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.