NESCO Inc
Sr. CRM Sales, Service & Marketing Business Analyst
NESCO Inc - Portland, Maine, us, 04122Work at NESCO Inc
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Overview
JOB DESCRIPTIONThe Sr. CRM Sales, Service & Marketing Business Analyst is responsible for continuous improvement in the effective use and adoption of the company's CRM, Sales, Customer Service, Product Support, and Marketing Systems. They work with stakeholders to perform full-lifecycle implementation of technology enabled business processes that make serving our customers more effective and productive. This role performs needs assessment, cost/benefit analysis, project planning, change management, system configuration, testing, training, implementation, and follow up. As functional experts in our CRM and integrated software, they seek to first to leverage our systems existing functionality and commercially available solutions before considering custom programming.
ESSENTIAL DUTIES AND RESPONSIBILITIESPartnering with stakeholders in sustaining a continuous improvement environment that keeps CRM, Sales, Customer Service, Product Support, Marketing and related systems agile and aligned with current and emerging business objectivesReceiving, soliciting and initiating business systems needs from users and form solutions that have a measurable impactEngaging directly with stakeholders to prepare requests for approval by performing initial needs assessments, resource, and impact analysis as appropriate for size and scope of requestssisting stakeholders in determining and adopting best practices that are natively supported by company standard or commercially available business systemsDesigning dashboards and reports for enterprise-wise analytics, sales process effectiveness, revenue forecast and trends that provide decision support with actionable data.Creating detailed function design documents and project plans to drive successful implementation and adoption of new or changed business systemsTranslating requirements to perform business system configuration and setup in our major business systems to meet project objectivesPreparing documentation, work instructions, and training the end-user community relating to operating procedures for system implementations and changes. Log related configurations with appropriate archiving methodologies for maintenance in future.Providing emergency on-call support to the end-user community for systems in production.Using appropriate tools as required to track tasks and production support or efficient management of information system projects and resources.Providing business systems capability and process consulting for upper management, and consultants regarding programming standards.Maintaining and enhancing existing applications and responding to user's questions and problems related to these systems.Collaborating with Enterprise Business Systems, Enterprise IT (Information Technology) Infrastructure & Operations, and business unit dedicated IT teams to keep systems up to date and secure.Working as project manager and change manager as needed for small to medium sized projectsOther duties as needed or required
SUPERVISORY RESPONSIBILITIESReport to Director of Sales, Service and Marketing CoE
QUALIFICATIONS:Education and/or ExperienceBachelor's degree in Business Systems, Computer Science, or bachelor's degree in another field with equivalent Business, Financial or computer science experience6 - 8 years' experience in leading enterprise systems teams, preferably with CRM responsibilities
Certificates, License & RegistrationsNone
Competencies (Skills & Abilities)Excellent technical knowledge of CRM, Sales, Customer Service, Product Support, and Marketing SystemsMust have a strong commercial outlook and the ability to manage project delivery through internal and external stakeholders.Superior CRM systems knowledge specifically Salesforce.com Sales & Service Cloud with deep knowledge of the capabilities thereinExcellent understanding of best business practicesStrong proficiency with tools, systems, and proceduresExcellent planning/organizational skills and techniquesExcellent independent decision making, analysis and problem-solving skillsOutstanding verbal and written communication skillsExcellent presentation and public speaking skillsExcellent interpersonal skillsExcellent conflict resolution skills and ability to deliver difficult messagesbility to build partnerships at all levels within the companyGood negotiating skillsbility to resolve complex issues in effective waysProject management, consultative skills, and ability to manage a budgetSpecialist in multiple technical and/or business skillsbility to cultivate and develop lasting internal and external customer relations
PHYSICAL DEMANDS/WORK ENVIRONMENTThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Requires working on a computer for hours at a time.15% to 20% domestic and international travelEvening and weekend work required to accommodate the time zones our business units and contract resources are in as well as meetings, conferences, and deployment schedules.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
ESSENTIAL DUTIES AND RESPONSIBILITIESPartnering with stakeholders in sustaining a continuous improvement environment that keeps CRM, Sales, Customer Service, Product Support, Marketing and related systems agile and aligned with current and emerging business objectivesReceiving, soliciting and initiating business systems needs from users and form solutions that have a measurable impactEngaging directly with stakeholders to prepare requests for approval by performing initial needs assessments, resource, and impact analysis as appropriate for size and scope of requestssisting stakeholders in determining and adopting best practices that are natively supported by company standard or commercially available business systemsDesigning dashboards and reports for enterprise-wise analytics, sales process effectiveness, revenue forecast and trends that provide decision support with actionable data.Creating detailed function design documents and project plans to drive successful implementation and adoption of new or changed business systemsTranslating requirements to perform business system configuration and setup in our major business systems to meet project objectivesPreparing documentation, work instructions, and training the end-user community relating to operating procedures for system implementations and changes. Log related configurations with appropriate archiving methodologies for maintenance in future.Providing emergency on-call support to the end-user community for systems in production.Using appropriate tools as required to track tasks and production support or efficient management of information system projects and resources.Providing business systems capability and process consulting for upper management, and consultants regarding programming standards.Maintaining and enhancing existing applications and responding to user's questions and problems related to these systems.Collaborating with Enterprise Business Systems, Enterprise IT (Information Technology) Infrastructure & Operations, and business unit dedicated IT teams to keep systems up to date and secure.Working as project manager and change manager as needed for small to medium sized projectsOther duties as needed or required
SUPERVISORY RESPONSIBILITIESReport to Director of Sales, Service and Marketing CoE
QUALIFICATIONS:Education and/or ExperienceBachelor's degree in Business Systems, Computer Science, or bachelor's degree in another field with equivalent Business, Financial or computer science experience6 - 8 years' experience in leading enterprise systems teams, preferably with CRM responsibilities
Certificates, License & RegistrationsNone
Competencies (Skills & Abilities)Excellent technical knowledge of CRM, Sales, Customer Service, Product Support, and Marketing SystemsMust have a strong commercial outlook and the ability to manage project delivery through internal and external stakeholders.Superior CRM systems knowledge specifically Salesforce.com Sales & Service Cloud with deep knowledge of the capabilities thereinExcellent understanding of best business practicesStrong proficiency with tools, systems, and proceduresExcellent planning/organizational skills and techniquesExcellent independent decision making, analysis and problem-solving skillsOutstanding verbal and written communication skillsExcellent presentation and public speaking skillsExcellent interpersonal skillsExcellent conflict resolution skills and ability to deliver difficult messagesbility to build partnerships at all levels within the companyGood negotiating skillsbility to resolve complex issues in effective waysProject management, consultative skills, and ability to manage a budgetSpecialist in multiple technical and/or business skillsbility to cultivate and develop lasting internal and external customer relations
PHYSICAL DEMANDS/WORK ENVIRONMENTThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Requires working on a computer for hours at a time.15% to 20% domestic and international travelEvening and weekend work required to accommodate the time zones our business units and contract resources are in as well as meetings, conferences, and deployment schedules.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.