[{"_1":2,"_408":-5,"_409":-5},"loaderData",{"_3":4,"_340":341},"root",{"_5":6,"_13":14,"_314":315,"_326":327,"_337":-7,"_338":-5,"_339":-7},"honeypotInputProps",{"_7":8,"_9":10,"_11":12},"nameFieldName","name__confirm","validFromFieldName","from__confirm","encryptedValidFrom","H9qO0iCz7z7ZyVbvld0Z6lUm2YVBJszEV/lK0QOwiMtv5Fcr6EhJwwc=","board",{"_15":16,"_17":16,"_18":19,"_20":21,"_25":26,"_27":28,"_31":32,"_35":36,"_47":48,"_51":52,"_67":68,"_69":70,"_75":76,"_132":133,"_147":148,"_178":179,"_211":212,"_218":219,"_223":224},"name","Mediabistro","fullName","siteUrl","https://www.mediabistro.com","pages",{"_22":19,"_23":24},"home","jobs","https://www.mediabistro.com/jobs","mainCss",":root{--background: white;--foreground: black;--card: oklch(1 0 0);--card-foreground: oklch(.25 .001 0);--popover: white;--popover-foreground: black;--primary: oklch(.59 .23 31.14);--primary-foreground: oklch(1 0 0);--secondary: oklch(.98 .001 0);--secondary-foreground: oklch(.25 .001 0);--muted: oklch(.97 0 0);--muted-foreground: oklch(.556 0 0);--accent: oklch(.96 0 0);--accent-foreground: oklch(.25 .001 0);--destructive: oklch(.65 .15 15);--border: oklch(.9 .001 0);--input: oklch(.9 .001 0);--ring: oklch(.7 .15 25);--chart-1: oklch(.7 .15 25);--chart-2: oklch(.7 .12 140);--chart-3: oklch(.75 .12 60);--chart-4: oklch(.45 .15 260);--chart-5: oklch(.2 .02 280);--sidebar: oklch(.98 .001 0);--sidebar-foreground: oklch(.25 .001 0);--sidebar-primary: oklch(.7 .15 25);--sidebar-primary-foreground: oklch(1 0 0);--sidebar-accent: oklch(.98 .001 0);--sidebar-accent-foreground: oklch(.25 .001 0);--sidebar-border: oklch(.9 .001 0);--sidebar-ring: oklch(.7 .15 25);--footer-background: oklch(.14 .07 288.16);--footer-foreground: oklch(1 0 0);--footer-border: oklch(.7 .15 25)}.dark{--background: oklch(.14 .07 288.16);--foreground: oklch(1 0 0);--card: oklch(.29 .05 287.37);--card-foreground: oklch(1 0 0);--muted: oklch(.269 0 0);--muted-foreground: oklch(.708 0 0);--popover: oklch(.29 .05 287.37);--popover-foreground: oklch(1 0 0);--border: transparent}","sitemaps",[29,30],"https://www.mediabistro.com/sitemap.xml","https://www.mediabistro.com/jobs-sitemap.xml","analytics",{"_33":34},"gtmId","GTM-NVDRG7Q","favicon",{"_37":38,"_39":40,"_41":42,"_43":44,"_45":46},"faviconSvg","https://www.mediabistro.com/public/favicons/favicon.svg","appleTouch","https://www.mediabistro.com/public/favicons/apple-touch-icon.png","favicon32","https://www.mediabistro.com/public/favicons/favicon-32x32.png","favicon16","https://www.mediabistro.com/public/favicons/favicon-16x16.png","manifest","https://www.mediabistro.com/public/favicons/site.webmanifest","metaTags",{"_49":50},"ogImage","https://www.mediabistro.com/public/site-logos/mediabistro-dark-social-1200x468.png","social",{"_53":54,"_55":56,"_61":62,"_63":64,"_65":66},"facebook","https://www.facebook.com/mediabistro","twitter",{"_57":58,"_59":60},"handle","@mediabistro","url","https://twitter.com/mediabistro","linkedin","https://www.linkedin.com/company/mediabistro","youtube","https://www.youtube.com/channel/UCnoZvx8SmZOMA1XteQAVtMQ","instagram","https://www.instagram.com/mediabistro/","helpEmail","help@mediabistro.com","transactionalEmail",{"_71":72,"_73":74},"fromAddress","support@mediabistro.com","userPasswordResetTemplateId","d-0614cbe7ddf0404893e7c9f8208331d5","header",{"_77":78,"_89":90},"logo",{"_79":80,"_81":82,"_83":84,"_85":86,"_87":88},"whiteLogo","https://www.mediabistro.com/public/site-logos/2025-mb-logo.svg","darkLogo","https://www.mediabistro.com/public/site-logos/2025-mb-logo-dark.svg","logoClasses","w-[210px] h-[50px] lg:mb-1","width",300,"height",64,"items",[91,97,101,104],{"_92":93,"_94":95,"_59":96},"type","internal-link","text","Jobs","/jobs",{"_92":98,"_94":99,"_59":100},"link","Membership","/unlimited/",{"_92":98,"_94":102,"_59":103},"Showcase","/freelance-connect/",{"_92":105,"_94":106,"_89":107},"dropdown","Resources",[108,111,114,117,120,123,126,129],{"_92":98,"_94":109,"_59":110},"Market Trends","/trends",{"_92":98,"_94":112,"_59":113},"Career Advice","/career-advice/",{"_92":98,"_94":115,"_59":116},"Hot Jobs","/career-advice/get-hired/hot-jobs/",{"_92":98,"_94":118,"_59":119},"How To Pitch","/career-advice/go-freelance/how-to-pitch/",{"_92":98,"_94":121,"_59":122},"Mastheads & Editorial Calendars","/mastheads/",{"_92":98,"_94":124,"_59":125},"Resume Writing","/resume-writing-services",{"_92":98,"_94":127,"_59":128},"Interview Coaching","/resume-writing-services#interview-coaching-services",{"_92":98,"_94":130,"_59":131},"LinkedIn Profile","/resume-writing-services#linkedin-profile-makeover","footer",{"_77":134,"_135":136,"_137":138,"_139":140,"_141":142,"_143":144,"_145":146},{"_79":80,"_81":82,"_83":84},"cta","","logoText","Find your next media job or showcase your creative talent","copyright","Copyright © 2026 Mediabistro","termsOfUse","https://www.mediabistro.com/terms-of-use/","termsOfService","https://www.mediabistro.com/learn/job-board-terms-of-service","privacyPolicy","https://www.mediabistro.com/privacy-policy/","styleGuide",{"_149":150,"_154":155},"images",[151,152,153],"/_static/mediabistro/mb-logo-268x268.webp","/_static/mediabistro/android-chrome-192x192.png","/_static/mediabistro/mediabistro-text-logo.webp","colors",[156,160,163,166,169,172,175],{"_15":157,"_158":159},"$primary-color","value","#339999",{"_15":161,"_158":162},"$primary-color-light","#1ab9b3",{"_15":164,"_158":165},"$dark-blue","#3c405d",{"_15":167,"_158":168},"$green","#2D7E7E",{"_15":170,"_158":171},"$grey","rgba(47, 47, 48, 0.93)",{"_15":173,"_158":174},"$darkgrey","rgba(44, 43, 45, 0.98)",{"_15":176,"_158":177},"$light-grey","#F3F3F4","jobsSearch",{"_180":181,"_189":190},"emptyMeta",[182,185],{"_183":184},"title","Mediabistro: The #1 Media & Creative Job Board",{"_15":186,"_187":188},"description","content","Find your next job or freelance gig at the world’s leading media brands with Mediabistro.","websiteSchema",[191],{"_192":193},"script:ld+json",{"_194":195,"_196":197,"_15":16,"_198":199,"_59":200,"_201":202},"@context","https://schema.org","@type","WebSite","alternateName","MB","https://mediabistro.com/jobs","potentialAction",{"_196":203,"_204":205,"_209":210},"SearchAction","target",{"_196":206,"_207":208},"EntryPoint","urlTemplate","https://mediabistro.com/jobs?keyword={keyword}","query-input","required name=keyword","hero",{"_183":213,"_214":215,"_135":216,"_94":217},"Find Your Next Media Job","subtitle","Discover creative opportunities at the world's leading media brands","Start Your Search","Find your next media job","flags",{"_220":221,"_222":221},"extendedFilters",true,"weeklyNewsletter","postJobs",{"_225":226,"_211":231,"_235":236,"_218":237,"_241":242,"_248":249,"_254":255,"_257":258,"_273":274,"_277":278},"meta",[227,229],{"_183":228},"Post Jobs | Mediabistro",{"_15":186,"_187":230},"Post your openings and reach top creative and media professionals with featured placement and alerts.",{"_183":232,"_214":233,"_186":234},"Post Your Jobs on Mediabistro Today:","Connect with Top Media Talent","Choose the perfect job posting package below to start filling your open roles today!","unlimitedJobsEmail","clients@mediabistro.com",{"_238":221,"_239":221,"_240":221},"showMediaBoardSection","showRolesSection","showPlanIcon","mediaBoardSection",{"_183":243,"_214":244,"_186":245,"_246":247},"Post Your Jobs on the","#1 Media & Content Job Board","Mediabistro is the go-to platform for connecting with top-tier full-time and freelance talent in the media industry. Whether you're hiring for leading publishers, content marketing teams, news organizations, podcasts, streaming services, video production teams, non-profits, or trade magazines, Mediabistro delivers the skilled professionals you need.","imageAlt","Job seekers and featured job cards collage","rolesSection",{"_183":250,"_214":251,"_186":252,"_246":253},"Hire Across All Media Roles,","Including Remote Positions","Attract the best candidates for editorial, publishing, content creation, content marketing, social media, video production, and more. Whether you're hiring locally or seeking remote talent, Mediabistro's extensive network connects you with professionals who are ready to contribute from anywhere.","Media roles infographic","testimonialsSection",{"_183":243,"_214":244,"_186":256},"Here's what others had to say about Mediabistro.","testimonials",[259,265,269],{"_260":261,"_262":263,"_77":264},"company","Huffpost","quote","I love using Mediabistro for my harder to fill creative roles. Multimedia positions like photo editors, video producers, or even niche journalists yield great results. Other job boards don't always produce the specialized talent my hiring teams are looking for, and I feel like I can find that talent through Mediabistro.","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/huff-post-400x200.png",{"_260":266,"_262":267,"_77":268},"NBCUniversal","Mediabistro is valuable partner when it comes to finding top candidates in the media industry. Their team is extremely responsive, which makes the posting process quick and easy. They also offer great insight into branding company pages.","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/nbc-universal-400x200.png",{"_260":270,"_262":271,"_77":272},"The Taunton Press","What we like best about Mediabistro is the quality of targeted talent they deliver through their job board portal. We know we'll find the right type of talent for specialized positions that may be more challenging to fill. For almost fifteen years, Mediabistro has been our go-to resource for talent in the media/publishing space.","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/taunton-press-400x200.png","employersSection",{"_183":275,"_214":276},"Trusted by the world's","leading employers","employerLogos",[279,281,284,287,290,293,296,299,302,305,308,311],{"_15":266,"_280":268},"image",{"_15":282,"_280":283},"Bloomberg","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/bloomberg-400x200.png",{"_15":285,"_280":286},"Meredith","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/meredith-400x200.png",{"_15":288,"_280":289},"Dotdash","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/dotdash-400x200.png",{"_15":291,"_280":292},"Penske Media Corporation","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/penske-media-corporation-400x200.png",{"_15":294,"_280":295},"Springer Nature","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/springer-nature-400x200.png",{"_15":297,"_280":298},"Penguin Random House","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/penguin-random-house-400x200.png",{"_15":300,"_280":301},"Fox Corporation","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/fox-corporation-400x200.png",{"_15":303,"_280":304},"Future","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/future-400x200.png",{"_15":306,"_280":307},"Hearst Television","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/hearst-television-400x200.png",{"_15":309,"_280":310},"Cox Enterprises","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/cox-enterprises-400x200.png",{"_15":312,"_280":313},"Leaf Group","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/leaf-group-400x200.png","requestInfo",{"_316":317,"_322":19,"_323":96,"_324":325},"hints",{"_318":319,"_320":321},"theme","light","timeZone","UTC","origin","path","userPrefs",{"_318":-5},"env",{"_328":329,"_330":331,"_332":333,"_334":335,"_336":19},"MODE","production","SENTRY_ENV","mediabistro","NEW_JOB_BOARD_SENTRY_DSN","https://235251e3654b447a82e934b7c2ce7c93@o4504103609303040.ingest.sentry.io/4504806528253952","SENTRY_RELEASE","154da9a990516def625d8658428ba3bee61fd069","WEBSITE_URL","user","toast","confettiId","routes/_public.jobs+/index/index",{"_342":343,"_397":398,"_399":-5,"_400":401},"jobsData",{"_23":344,"_394":136,"_395":396},[345],{"_346":347,"_183":348,"_349":350,"_186":351,"_352":353,"_354":355,"_356":357,"_358":359,"_360":-5,"_361":-5,"_362":-5,"_260":363,"_373":-5,"_374":375,"_376":377,"_379":380,"_381":382,"_383":384,"_385":348,"_386":355,"_387":359,"_388":389,"_390":391,"_392":393},"id",["B","2226235051"],"DIRECTOR OF OPERATIONAL EXCELLENCE","promoted",false,"Salary:

$80000 to $95000\nOther Forms of Compensation:\nPay Grade:

[[payGrade_obj]]

A family of companies and experiences\nAs the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!\ngreat people. great services. great results.\nEach and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.\nJob Summary

The Director, Operational Excellence drives operational excellence across FLIK-managed locations, ensuring compliance with Client, Compass Group, and FLIK requirements. This role develops strategies for brand standards, self-evaluation, third-party evaluations, training, and continuous improvement. Reporting to the Vice President of Experience & Operational Excellence, the Director partners with unit operations, culinary, marketing, and executive client stakeholders to optimize performance, streamline processes, and uphold service standards.\nKey Responsibilities\n•

Develop, implement, and manage a comprehensive operational excellence program across all client campuses.\n•

Enhance divisional standards, protocols, and service training to drive client retention and customer satisfaction through a tailored client “playbook.”\n•

Conduct operational reviews and self-assessments to analyze business trends and identify improvement opportunities across café, catering, and conference operations.\n•

Serve as the liaison between FLIK Hospitality and client leadership, providing transparency and proactive updates.\n•

Deliver ongoing training for management and frontline associates on operational excellence, platinum service, and operational areas including marketing, purchasing, culinary, finance, and HR.\n•

Reinforce daily operational standards through pre-shift meetings, spot checks, and coaching.\n•

Lead quarterly site-level reviews aligned with KPI reporting and SLA requirements.\n•

Partner with site leadership to proactively drive excellence, reduce gaps to standards, and improve KPIs.\n•

Communicate gaps to standards, action plans, and training to stakeholders and senior leadership.\n•

Guide stakeholders in developing division-specific operational standards informed by review insights and best practices.\n•

Support action plan submission and completion, ensuring effective resolution of gaps.\n•

Prepare and present regular performance reports, improvement plans, and insights to client leadership.\n•

Support KPI documentation, audit results, and compliance reports within the SLA framework.\n•

Liaise with the synK experience team and operational excellence team to implement client culture, leading practices, and training opportunities.\n•

Monitor and analyze review results to identify trends and opportunities.\n•

Support other quality assurance initiatives including food safety, HACCP, risk mitigation, and workplace safety as needed.

Additional Responsibilities\n•

Fulfill any other assigned duties as needed.

Preferred Qualifications\n•

Associate’s or Bachelor's Degree in food-service, culinary arts, hospitality, or related field.\n•

Minimum five years’ experience in multi-site foodservice or corporate dining management; hospitality management and quality assurance background preferred.\n•

Exceptional communication skills to share customer insights and drive performance improvement.\n•

Adaptability to new/evolving technologies.\n•

Ability to thrive in complex, fast-paced environments.\n•

Strong relationship-building skills.\n•

Self-driven mindset with ability to manage multiple workstreams.\n•

Project management skills: timeline management, prioritization, and simultaneous deliverables.\n•

High attention to detail and quality.\n•

Strong coaching, training, and development skills.\n•

Advanced proficiency in Microsoft Office, iOS, and data analysis programs.\n•

ServSafe Manager Certification.\n•

Ability to travel up to 50%.\nThis job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.\nApply to Compass Group today!\nClick here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.

At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.\nQualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Compass Corporate maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

Associates at Corporate are offered many fantastic benefits.\nMedical\nDental\nVision\nLife Insurance/ AD\nDisability Insurance\nRetirement Plan\nPaid Time Off\nPaid Parental Leave\nHoliday Time Off (varies by site/state)\nPersonal Leave\nAssociate Shopping Program\nHealth and Wellness Programs\nDiscount Marketplace\nIdentity Theft Protection\nPet Insurance\nCommuter Benefits\nEmployee Assistance Program\nFlexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click

here

or copy/paste the link below for paid time off benefits information.\nhttps://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_CorpAndFoodbuy.pdf

Req ID:

1487999\nCompass Corporate\nShane Tirpak\n[[req_classification]]\n","publishedAt",["D",1769022000000],"rawLocation","Rahway, New Jersey, us, 07065","shortDescription","Salary:

$80000 to $95000\nOther Forms of Compensation:\nPay Grade:

[[payGrade_obj]]

A family of companies and experiences\nAs ...","altCompanyName","Compass Corporate","altCompanyLogoAttachment","altCompanyThumbnailAttachment","altCompanyHeadline",{"_346":364,"_15":365,"_366":221,"_77":-5,"_367":-5,"_368":-5,"_369":370,"_371":372},14878,"Allthetopbananas Group","agency","coloredLogo","logoAttachment","hexCode","#000000","headline","Big jobs. Big choice. Big opportunities.","altCompany","displayLogo","https://www.mediabistro.com/public/images/desk-100x50.webp","displayThumbnail",{"_15":359,"_378":370},"color","displayPublishedAt","11 hours ago","displayHeadline","Work at Compass Corporate","displayUrl","/jobs/2226235051-director-of-operational-excellence","shortTitle","shortLocation","companyName","searchCompanyPath","/jobs?keyword=Compass+Corporate","searchLocationPath","/jobs?location=Rahway%2C+New+Jersey%2C+us%2C+07065","searchTitlePath","/jobs?keyword=DIRECTOR+OF+OPERATIONAL+EXCELLENCE","nextPageToken","total",1,"featuredJobs",[],"featuredCompany","categories",[402,403,404,405,406,407],"Creative & Design","Marketing & Communications","Operations & Strategy","Production","Sales & Business Development","Writing & Editing","actionData","errors"]

Find your next media job

Browse Jobs

DIRECTOR OF OPERATIONAL EXCELLENCE