Networking For Future (NFF)
Audio Visual Supervisor
Networking For Future (NFF) - Washington, District of Columbia, us, 20022Work at Networking For Future (NFF)
Overview
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Overview
About NFF
Networking for Future, Inc. (NFF) is a Washington, DC based company offering a performance-focused approach to delivering transformational IT business solutions. We take pride in keeping users productive and engaged by providing business and IT teams with the solutions they need to improve their performance in a dynamic, connected world.
NFF is the only Cisco Gold Partner headquartered in the District of Columbia with Advanced Specializations in all major IT disciplines. In addition to Cisco, NFF holds key strategic partnerships with VMware, NetApp, Microsoft, Riverbed, Splunk and many System Integrators. NFF is an ISO 9001:2015 certified company and has been ranked in Inc. Magazine's 500/5000 Fastest Growing Companies list since 2007.
We offer expert solutions relevant to: Network Infrastructures, Data Center & Cloud, Network & Endpoint Security, Application Assurance, Collaboration & Mobility and Staff Augmentation.
About this Position / Responsibilities
NFF is searching for an Audio-Video Supervisor who will be responsible for developing long-term strategies and capacity planning to meet future A/V equipment and IT infrastructure technology needs for a Washington DC Metro Area based client.
KEY RESPONSIBILITIES:
Be the delivery expert and owns all service delivery process transactions.Responsible for Daily operations, process and workflow. Lead on site point of contact for issues and service fulfillment.Enhancing the user/client experience by ensuring the smooth delivery of best quality of services that meet and exceed client demands.Be engaged in tracking activities and team utilization. Work with Regional Adopt manager to ensure proper billing and resource allocations align.Work with Service Management office to configure, build and manage service management processes and workflows.Provide Tier 3 support to troubleshoot and resolve issues for existing technology spaces.Daily on-site AV system troubleshooting, maintenance, and repair in NoVA location.Meeting/Event support including set-up, in-meeting assistance, and break down/post meeting support.Preventative maintenance and daily AV system and conference room checks to ensure elevated levels of operational readiness.Leadership or participation in systems test planning and test execution.Leadership and participation in the validation of operational readiness through documentation, training, monitoring, etc.Compliance with the established Client change management processes for AV software and firmware updates.Resolution of AV Room/system technical issues by communicating with the Client’s AV Engineering teamFunction as the liaison with the Vendor Account Representative and Sales Teams to move forward on any client requested or necessary room upgrades.As applicable, collects and reports all service activities through the Client’s service ticketing system.Collaborate with the AV Manager to plan and implement technology solutions.Develop designs that meet customer functional and budgetary requirements.Responsible for always maintaining professional attitude and delivering excellent customer service.Generate functional and connection-level drawings for audio, video, control, and communications systems.Define functional requirements for control systems programmer as required.Support the on-site installation efforts of the team. Troubleshoot and debug AV systems.Complete training programs from manufacturers, industry associations, and company as required.Troubleshoot issues with technology and AV equipment, and repairs, as necessary. Serve as on-call escalation for issue resolution.Participate in and successfully complete all required client training as required.
Qualifications
REQUIRED EXPERIENCE:
A bachelor’s degree in in visual arts, media, information systems, or related area from an accredited institution (i.e., regional, national, or institutional)Minimum of five years recent work experience in the A/V field, including architectural and system design, and project management
Minimum of 3 years working with Creston Audio Visual Systems
NFF Disclosures
NFF offers a competitive salary, comprehensive benefits and flexible paid time off options, for eligible employees:
Medical, Dental and Vision, Health Savings Account, Flexible Spending Account
STD, LTD, Supplemental life insurance and ADD&D
Comprehensive 401k plan
Paid Time Off
NFF is an Equal Opportunity Employer.
Networking for Future, Inc. (NFF) is a Washington, DC based company offering a performance-focused approach to delivering transformational IT business solutions. We take pride in keeping users productive and engaged by providing business and IT teams with the solutions they need to improve their performance in a dynamic, connected world.
NFF is the only Cisco Gold Partner headquartered in the District of Columbia with Advanced Specializations in all major IT disciplines. In addition to Cisco, NFF holds key strategic partnerships with VMware, NetApp, Microsoft, Riverbed, Splunk and many System Integrators. NFF is an ISO 9001:2015 certified company and has been ranked in Inc. Magazine's 500/5000 Fastest Growing Companies list since 2007.
We offer expert solutions relevant to: Network Infrastructures, Data Center & Cloud, Network & Endpoint Security, Application Assurance, Collaboration & Mobility and Staff Augmentation.
About this Position / Responsibilities
NFF is searching for an Audio-Video Supervisor who will be responsible for developing long-term strategies and capacity planning to meet future A/V equipment and IT infrastructure technology needs for a Washington DC Metro Area based client.
KEY RESPONSIBILITIES:
Be the delivery expert and owns all service delivery process transactions.Responsible for Daily operations, process and workflow. Lead on site point of contact for issues and service fulfillment.Enhancing the user/client experience by ensuring the smooth delivery of best quality of services that meet and exceed client demands.Be engaged in tracking activities and team utilization. Work with Regional Adopt manager to ensure proper billing and resource allocations align.Work with Service Management office to configure, build and manage service management processes and workflows.Provide Tier 3 support to troubleshoot and resolve issues for existing technology spaces.Daily on-site AV system troubleshooting, maintenance, and repair in NoVA location.Meeting/Event support including set-up, in-meeting assistance, and break down/post meeting support.Preventative maintenance and daily AV system and conference room checks to ensure elevated levels of operational readiness.Leadership or participation in systems test planning and test execution.Leadership and participation in the validation of operational readiness through documentation, training, monitoring, etc.Compliance with the established Client change management processes for AV software and firmware updates.Resolution of AV Room/system technical issues by communicating with the Client’s AV Engineering teamFunction as the liaison with the Vendor Account Representative and Sales Teams to move forward on any client requested or necessary room upgrades.As applicable, collects and reports all service activities through the Client’s service ticketing system.Collaborate with the AV Manager to plan and implement technology solutions.Develop designs that meet customer functional and budgetary requirements.Responsible for always maintaining professional attitude and delivering excellent customer service.Generate functional and connection-level drawings for audio, video, control, and communications systems.Define functional requirements for control systems programmer as required.Support the on-site installation efforts of the team. Troubleshoot and debug AV systems.Complete training programs from manufacturers, industry associations, and company as required.Troubleshoot issues with technology and AV equipment, and repairs, as necessary. Serve as on-call escalation for issue resolution.Participate in and successfully complete all required client training as required.
Qualifications
REQUIRED EXPERIENCE:
A bachelor’s degree in in visual arts, media, information systems, or related area from an accredited institution (i.e., regional, national, or institutional)Minimum of five years recent work experience in the A/V field, including architectural and system design, and project management
Minimum of 3 years working with Creston Audio Visual Systems
NFF Disclosures
NFF offers a competitive salary, comprehensive benefits and flexible paid time off options, for eligible employees:
Medical, Dental and Vision, Health Savings Account, Flexible Spending Account
STD, LTD, Supplemental life insurance and ADD&D
Comprehensive 401k plan
Paid Time Off
NFF is an Equal Opportunity Employer.