Account Specialist

Springer Nature, New York, NY

A world-leading research, educational, and professional publisher.

Duration: Full-Time

The Account Specialist has a commanding role within the company and collaborates with customers, the sales team, and other internal stakeholders in the accurate preparation of contracts for online research and educational products.  The outcome is to deliver world class service to both internal and external customers. The Account Specialist role is empowered through professional and personal development training. This role is based in our New York office on a hybrid working model. 

* Prepare renewals and planning (i.e. calculate journals licenses, calculate eBook quotes) while managing and updating renewal tracking tool for reporting and guidance to Sales Team (i.e. report on renewal status, workflows)
* Prepare (in CRM/ERP system) the quote and contract to trigger invoicing
* Be the first point of contact for our customers with regards to contract execution
* Coordinate all customer correspondence and agreements within assigned international region
* Proactively communicate with customer, align new contract terms & agreed fees and obtain the customer signed license
* Manage customer requests in the assigned international region and provide assistance on daily operations (i.e. engage with customers in order to enhance customer data quality, answer questions connected to contract data, or invoicing data)
* Stay in close contact with subscription agents to pursue deals (i.e. to obtain purchase orders, solve order queries, provide journal title lists for invoicing from agent to end customer)
* Provide feedback to improve sales and support workflows (in systems) to work more effective and efficient
* Have excellent knowledge of (SAP) CRM system and safeguard data quality in CRM
* Monitor and improve performance on key indicators
* Generate reports and analysis on renewal sales progress for assigned region
* Active participation in stakeholder and team meetings aimed at continuous improvement of customer satisfaction
* Collaborate and provide organizational support to the Account Managers and Sales Directors

Qualifications & Experience:

* Bachelor’s degree with prior service experience preferably work in the publishing or academic sector
* Excellent communication and interpersonal skills, both written and verbal
* Proficient in using multiple systems
* Excellent computer skills, Proficiency with MS-Office-Suite, particularly MS Excel
* Knowledge of (SAP) CRM (customer relationship management) & contracting system
* Willingness to train on and work with other in-house data tools
* Time and Project management experience
* Must be well organized, highly motivated, flexible and able to work independently
* Must be detailed oriented and an excellent problem solver
* Optional but not required: Spanish language proficiency

This is an Operations position in support of Sales. This is not a direct Sales position.

About Springer Nature

Springer Nature is an ambitious and dynamic organisation that is home to some of the best known names in research, educational and professional publishing. Working at the heart of a changing industry we are always looking for great people who care about delivering quality to our customers and the communities we work alongside.

In return you will find Springer Nature is a great place to learn from some of the best in the business, with a culture that empowers people to find solutions and act on their instincts.

Whether you are at the beginning of your career or are an experienced professional, we invite you to find out more about the roles we offer and explore our current vacancies.

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Diversity Statement:

At Springer Nature, we value the diversity of our teams. We recognize the many benefits of a diverse workforce with equitable opportunities for everyone. We strive for an inclusive workplace that empowers all our colleagues to thrive. Our search for the best talent fully encompasses and embraces these values and principles.

Springer Nature

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