** This position is offered remote only in Washington and Colorado.
Nordstrom Credit is the consumer card division of Nordstrom Inc., a successful fashion retailer. Nordstrom Credit issues and manages Visa co-brand and private label credit and debit cards for Nordstrom customers. We play a strategic role in Nordstrom's success by driving increased loyalty and sales growth through compelling product offerings backed by superior customer service. Being an outstanding place to work also plays a large role in our success. Nordstrom has been recognized as one of America's top 100 employers by Fortune magazine for every year since Fortune launched the list in 1998, thanks in part to our focus on striving to deliver exceptional customer service and our promote from within philosophy.
Nordstrom is looking for a Program Manager, II who will assist in the delivery of Nordstrom Credit marketing strategies to drive core customer growth, trips, and engagement. The Program Manager will be responsible for actively managing program performance and execution, ensuring accurate end-to-end implementation across all areas and support campaign optimizations and process efficiencies.
Own and manage the delivery of strategic credit card marketing campaigns and initiatives and ensure program deliverables meet strategic objectives.
Support the development of marketing program processes in partnership with internal and external partners to deliver a sound systemic foundation to drive increased core customer growth and card engagement.
Identify and solve areas in which efficiencies can be gained including the development of features and functionalities.
Collaborate effectively with cross-functional partners inside & outside the organization such as bank partners (TD), loyalty operations and strategy, service and experience, brand marketing, legal, risk, compliance, finance, analytics, and product management to meet business requirements and ensure delivery of key milestones and timelines.
Partner with the broader Loyalty Program team to ensure cardmember centric approach across all Nordstrom channels.
Assist in driving credit marketing campaign calendar optimizations by analyzing performance, deriving insights, and offering recommendations.
Ensure ongoing business updates that support Credit KPIs (inside/outside spend, cardmember engagement etc.), campaign performance analysis and special projects, as needed.
Own Ncard.com strategy and operations; including strategic alignment of campaigns live on Ncard as well as building, implementing, and socializing a new Ncard.com process that supports credit, loyalty and JWN initiatives.
Participate in quarterly and annual planning.
You own this if you have:
Experience in marketing, project management, or program management is required ideally within the credit card and or payments fields (minimum of 8+ years).
Demonstrated ability to engage with business leaders, vendors and peers through effective written and verbal communication and strong interpersonal skills.
Experience in leading through influence in complex fast-paced environments with progressively larger responsibility.
Can anticipate and adapt to new situations and/or changing demands and respond proactively to enhance the customer experience and business.
Ability to manage ambiguity by creating structure, process, and prioritization. Competencies Communicates effectively
Excellent vendor relationship management
Experience in being a process guru and driving results
Ability to translate ideas into action
We've got you covered...
Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:Medical/Vision, Dental, Retirement and Paid Time AwayLife Insurance and DisabilityMerchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
2022 Nordstrom, Inc
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Pay Range Details
The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.
Colorado: $80,000 - $132,000 Annually, Washington: $80,000 - $155,000 Annually
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf#J-18808-Ljbffr#J-18808-Ljbffr