CyberCore
End User Experience Monitoring Engineer
CyberCore - Southern Md Facility, Maryland, us, 20697
Work at CyberCore
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Overview
Description
A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.Lead the implementation and deployment of the 1E application across the organization's end user environment.Assess and monitor customer end user experiences using 1E to identify areas for improvement and optimize performance.Collaborate with IT teams and stakeholders to integrate 1E with existing Splunk and SCCM environments, leveraging synergies to maximize operational efficiency.Develop and implement strategies for continual service improvement and security enhancement initiatives.Utilize analytical tools and metrics to measure and report on end user experience, performance, and compliance metrics.Provide technical expertise and support for troubleshooting and resolving issues related to 1E, Splunk, and SCCM environments.Ensure compliance with IT policies, procedures, and regulatory requirements.Conduct training sessions and create documentation to educate end users and IT teams on using 1E effectively.Stay current with industry trends and emerging technologies in end user experience management and IT operations.Leverage Splunk and SCCM tools where 1E cannot perform to support complete tools cohesion from a program perspective.Continuously assess end user performance through thorough analysis to identify reasons for underperformance, collaborating with service owners to develop improvement strategies and plans.Required Qualifications:Must meet contract level requirements for appropriate position. Bachelor's Degree + 14 years of experience, or equivalent combination of education and experience is required. OR 19 years and High School Diploma.Candidate shall have appropriate certification in compliance with the requirements of the DoD 8570 Information Assurance Category IAT Level II.Active TS/SCI Clearance with Polygraph required.
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A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.Lead the implementation and deployment of the 1E application across the organization's end user environment.Assess and monitor customer end user experiences using 1E to identify areas for improvement and optimize performance.Collaborate with IT teams and stakeholders to integrate 1E with existing Splunk and SCCM environments, leveraging synergies to maximize operational efficiency.Develop and implement strategies for continual service improvement and security enhancement initiatives.Utilize analytical tools and metrics to measure and report on end user experience, performance, and compliance metrics.Provide technical expertise and support for troubleshooting and resolving issues related to 1E, Splunk, and SCCM environments.Ensure compliance with IT policies, procedures, and regulatory requirements.Conduct training sessions and create documentation to educate end users and IT teams on using 1E effectively.Stay current with industry trends and emerging technologies in end user experience management and IT operations.Leverage Splunk and SCCM tools where 1E cannot perform to support complete tools cohesion from a program perspective.Continuously assess end user performance through thorough analysis to identify reasons for underperformance, collaborating with service owners to develop improvement strategies and plans.Required Qualifications:Must meet contract level requirements for appropriate position. Bachelor's Degree + 14 years of experience, or equivalent combination of education and experience is required. OR 19 years and High School Diploma.Candidate shall have appropriate certification in compliance with the requirements of the DoD 8570 Information Assurance Category IAT Level II.Active TS/SCI Clearance with Polygraph required.
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