$66,891.00 - $73,748.00 Annually
La Verne, CA
The City of La Verne Police Department seeks experienced 9-1-1 telecommunications professionals for the position of Lateral Communications Officer to uphold our organizational values of professionalism, responsibility, innovation, dedication, and excellence. Communications Officers are required to work varying shifts including day, swing, or graveyard shifts.
Required qualifications for this position:Minimum of 12 months of documented work experience as a Police Dispatcher including successful completion of probation.
POST Public Safety Dispatcher Certificate. (Please note that this certificate is issued by the California Commission on Peace Officer Standards and Training and is different from a completion certificate for a Dispatcher training course, which is issued by a school.)Applicants who cannot provide proof of these qualifications should not apply as a Lateral Communications Officer.
We encourage such candidates to apply for Communications Officer when that recruitment is open.
Applications and Selection Process
Applications are currently being accepted on a continuous basis and qualified applicants will be invited to further assessment phases.
STEP #1: APPLICATION
Applications must be completed and submitted online. Candidate notifications are sent via email. Please make sure your email address is correct and check your email periodically during the application process. Candidates who pass an initial application screening will be invited to continue in the selection process.
Candidates should attach a copy of their POST Public Safety Dispatcher certificate to their application. (Please note that this certificate is issued by the California Commission on Peace Officer Standards and Training and is different from a completion certificate for a Dispatcher training course, which is issued by a school.)
STEP #2: ORAL BOARD
Candidates may advance to the oral board by providing qualifications with their application.
Candidates must pass all of the steps listed above to be placed on the City's Eligibility List. The application screening is a qualifying step (pass/fail). The oral interview evaluation is weighted 100% and determines a candidates' placement on the eligibility list. Eligibility lists are valid for one (1) year from the date they are established unless it is exhausted sooner or extended for an additional period of time.DefinitionTo receive incoming emergency calls for police assistance and dispatch necessary units; to assist with the dispatch of other City services; to operate a computer terminal and switchboard equipment; and to perform a variety of general support duties related to communications and records activities.
Supervision Received and ExercisedGeneral supervision is provided by the Communications Supervisor and the Watch Commander when necessary. Technical or functional supervision may be provided by other sworn or non-sworn personnel.Examples of Duties
Example of Duties - Depending upon assignment, duties may include, but are not limited to, the following:
Receive emergency calls from the public requesting police and other emergency services; determine nature and location of emergency, determine priority, dispatch and coordinate police or other emergency units response as necessary and in accordance with established procedures.Maintain contact with all units on assignment; maintain status and location of police field units.Answer non-emergency calls for assistance; request outside agency assistance, tow trucks, public works emergency service, or other resources to assist the officers in their duties.Answer incoming phone calls; screen calls and route as appropriate; wait on public at the counter; accept bail money.Enter, update, and retrieve information from teletype networks relating to wanted persons, stolen property, vehicle registration, stolen vehicles and other information.Perform a variety of record keeping, filing, indexing, and other general clerical work.Test and inspect equipment as required.Monitor various alarm systems.Effectively communicate and coordinate with co-workers, other agencies, and the public, functioning in a team environmentPerform related duties as assigned.Typical Qualifications
Standard radio or telephone communications receiving and transmitting equipment.Geographic features and streets of the City.Standard broadcasting procedures and rules.Department procedures and policies, and those of the other user agencies.Public safety classification codes and computer commands.Ability to:
Learn appropriate provisions of the California Vehicle and Penal Codes.Speak clearly and precisely.Apply standard broadcasting procedures and rules.Work under pressure, exercise good judgment, and make sound decisions in emergency situations.Effectively communicate with and elicit information from upset and irate citizens.Type at a speed necessary for adequate job performance.Understand and follow oral and written instructions.Spell accurately.Work various shifts (days, nights, and overnight) as assigned which could include weekends and holidays.Required ExperienceAt least 12 months of police dispatch experience, including successful completion of probation.
Required EducationEducation equivalent to completion of twelfth grade.
Required CertificationA POST Professional Public Safety Dispatcher certificate is required. (Please note that this certificate is issued by the California Commission on Peace Officer Standards and Training and is different from a completion certificate for a Dispatcher training course, which is issued by a school.)Supplemental Information
The CityLa Verne is a city of more than 30,000 residents and a well-balanced community with a good mix of residential, commercial, and industrial features. La Verne maintains a council-manager form of government. La Verne is a close-knit community that is home to many fine institutions and facilities which include the University of La Verne (founded in 1891), Brackett Field Airport, and public and private schools. As one of the most desirable communities in metropolitan Southern California, La Verne is a progressive city that has retained much of its small town charm.
The City is interested in hiring an individual who exemplifies the values that make La Verne a safe, desirable, and engaged place to live.
Selection ProcessThe City reserves the right to select applicants for further consideration who demonstrate the best qualifications match for the position. Meeting the required minimum qualifications does not guarantee an applicant an invitation to the next step(s) in the selection process. Those candidates whose experience and training most closely match the City's needs may be invited to participate in the selection process, which may include a combination of written exercise, panel interview, or other testing deemed appropriate. Prior to hire, successful candidates will also be required to undergo a medical examination (including drug screen), and credit and criminal reviews.
Appointments are subject to a 12-month probationary period.
As required by state law, the City provides consideration for veterans who served during military actions. Eligible veterans should notify Personnel
in writing at the time of application.
Under Federal law, employees must contribute 1.45% of their gross monthly earnings for Medicare coverage. The City will match the employee's contribution.
In compliance with the Americans with Disabilities Act (ADA), if special assistance to participate in this recruitment is needed, contact the Personnel Office.
The City recruits and hires without regard to race, color, religion, physical disability or condition, sexual orientation, gender, age, or national origin, except in those specific instances whereby a bona fide occupational qualification demands otherwise.
The City of La Verne hires only United States citizens or lawfully authorized aliens.
The provisions of this bulletin do not constitute an express or implied contract. Any provision contained in this bulletin may be modified or revoked without further notice.
Up to $1,500 monthly toward family medical coverageClassic PERS membersCalPERS Formula 2.5% @ 55 (Employee contribution 8% annual salary - New CalPERS members: CalPERS Pension Reform Formula 2% @ 62 (Employee contribution 6.25% annual salary)Up to 10% in certification bonusesUp to 5% in education bonusesCity-paid life insurance benefit2.8 to 5.0 weeks of vacation per year depending on years of serviceEleven (11) paid holidays per yearAccrual of 8 hours of sick leave per monthCity-paid long term disability plan$1,500 tuition reimbursement for job-related courses
Have you earned a POST Public Safety Dispatcher certificate? This certificate must be awarded from POST, the California Commission on Peace Officer Standards and Testing, and is not a certificate of course completion from a training school. If yes, please attach your certificate.
Have you successfully completed probation as a dispatcher with a law enforcement agency?If no, please respond N/A.If yes, please respond with the name of the agency.
Were you referred to this job by a current City of La Verne employee?If no, please respond N/A.If yes, please type the first and last name of the City of La Verne employee who referred you.
Police Dispatch is a 7 day a week operation.You must be available to work assigned shifts, which includes nights, weekends, and holidays. You may be required to work all holidays in a given time period. For instance, your workdays may fall on Thanksgiving, Christmas, and New Year's Day. While in training, you may not be given a choice about which shift you are assigned to work or which days you work.You may be required to change your work shift and/or days off, or cancel holiday plans with minimal notice.There may be times you will be mandated to work overtime, required to stay late, or come in on your time off.Are you willing and able to work this schedule?
I understand that I will be required to submit to a security clearance background check conducted by the La Verne Police Department as part of the employment qualifications of this position and my further participation in this process may be denied if disqualifying information is found.
I am aware that any false statements made on this questionnaire may cause my name to be removed from the eligibility list or be cause of non-selection by the La Verne Police Department. I further understand that all information and responses I provide in this application may be subject to verification through a polygraph examination should I move forward in the selection process. I also acknowledge this record is confidential and will be the property of the La Verne Police Department.