As we take the next step in the growth of our company and our Marketing Team, we are increasing our investment in Event Marketing, with an emphasis on PagerDuty-hosted customer events, third-party conferences (e.g., AWS re:Invent, Dreamforce), and exclusive “top-to-top” executive experiences. We are looking for a Director with outstanding business acumen, strong executive presence, exceptional managerial skills, and relevant experience managing events and events teams to lead our North America Events & Experiences Team. The ideal candidate is someone with outstanding business acumen, a strong executive presence, exceptional managerial and team leadership skills, and experience driving pipeline, revenue, and brand relevance through the design and delivery of best-in-class events and experiences.
You’ll lead at all levels – taking the lead on aligning the PagerDuty Executive team on your strategy and plans and working side-by-side with teams across the company to execute outstanding experiences for our audiences.
Develop an inspiring, practical vision and strategy for how PagerDuty will build relevance and drive business outcomes with Enterprise customers and Executive-level buyers (CIO, CTO) through events and experiences in North America
Design a portfolio of events and experiences that drives pipeline, delivers ROI, and empowers our team to execute the best work of their careers
Work directly with the PagerDuty executive team to gain alignment on strategy and priorities, and build relationships with our executive leaders (CEO, CPDO, CIO, CTO, CMO) who will play critical roles building relationships at our “top-to-top” events with Enterprise customer executives
Build and execute events and experiences that align to sales and marketing priorities, including conferences, localized events, executive experiences, and partner activations
Drive successful cross-functional collaboration with sales, demand gen, content marketing, creative, product marketing, marketing ops, and other internal teams and external partners
Develop bold, distinctive, creative activations that produce a “must attend” experience for attendees and that continually raise the bar for the experience of the PagerDuty brand
Develop events and experiences with and for our strategic partners at AWS, Salesforce, GSIs, and consulting partners
Lead planning sessions with key stakeholders to solicit input on goals and ideas and to provide consistent, clear, timely communication
Take the lead on critical pre- and post-event initiatives, including promotion, sales outreach, vendor management, celebrity/guest management, and lead tracking
Own the measurement and evaluation of programming (ROI, efficiency, relevance) as well as the recommendations for what to stop/start/continue with a view of what’s working well and less well
10+ years in Enterprise B2B SaaS marketing with experience in customer-facing events, with involvement in digital marketing, partner marketing, and/or customer marketing
3+ years leading an events team within a marketing team a marketing function, with experience managing multiple projects at one time within established timelines
A proven track record of leading events from initial objective-setting through development, execution, and measurement
A proven track record of building credibility and maintaining relationships with C-Level executives and go-to-market teams across a company and at its customers
An uncanny ability to inspire buy-in and motivate a team to execute successfully and enthusiastically, and to grow and develop direct reports
Excellent writing, cross-functional collaboration, and influence skills
A data-driven, ROI-focused mindset, strong knowledge of how to apply funnel and pipeline metrics to the events motion, and fluency in reporting on business impact
A strategic yet scrappy approach to working – youlove being able to set the vision and see the big picture, and also execute alongside your team and put in the work to drive outstanding results
Ability to travel as needed to support event execution (10-15%)
A clear vision and distinctive POV for what next-generation event experiences can look like for executive attendees (including planning, content, the creative process, the pre- and post-event experience, etc.)
A deep passion for brand and bringing brand to life through outstanding customer experiences
Experience with Marketo, Salesforce, Demandbase, and other marketing tools
Tenacious, energized, curious and enthusiastic self-starter; ability to multi-task and take direction/input
The base salary range for this position is 158,000 - 241,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
Not sure if you qualify?
Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.
Where we work
PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace, with many Dutonians choosing to work primarily from home. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.
How we work
Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.
Champion the Customer | Put users first to design great products and experiences.
Run Together | Build strong teams that amplify our impact on users.
Take the Lead | Disrupt and invent to be the first choice for users.
Ack + Own | Take ownership and action to deliver more efficiently to users.
Bring Your Self | Bring your best self to build empathy and trust with users.
What we offer
One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations.
Your package may include:
Competitive salary and company equity
Comprehensive benefits package from day one
Flexible work arrangements
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
Paid volunteer time off - 20 hours per year
Company-wide hack weeks
Mental wellness programs
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.
Led by CEO Jennifer Tejada, two-thirds of the PagerDuty board is classified as non-white, with women making up nearly half of all board members. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.
PagerDuty is Great Place to Work-certified, a Fortune Best Place to Work for Women, and a top rated product on TrustRadius and G2.
Go behind-the-scenes @pagerduty on Instagram.
Additional InformationPagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email email@example.com and we will work with you to meet your accessibility needs.PagerDuty uses the E-Verify employment verification program.#J-18808-Ljbffr