The UX Architect is responsible for the evolution and continuous improvement of member/user experience across Golden 1’s digital channels, including the public website, online banking and the mobile app, and any custom-built properties. Understands, captures, and translates business and functional objectives into interactive prototypes with detailed IA and UI/UX design specifications. Leads the build /update of digital interfaces by providing guidance or directly working on the frontend, making sure all visual and textual assets are SEO and ADA compliant. Partners with the UX researchers to initiate and lead usability and accessibility studies. Creates, manages, and maintains the internal design system. Closely collaborates with the rest of the Digital UX & Product Management team, Martech team, Marketing, IT, and other LOB stakeholders, acting as liaison and a UCD champion. Actively facilitates IA and UX/UI-related efforts, representing the team in cross-functional efforts in addition to other assigned IA and UX/UI resources. Builds and maintains a close working relationship with all stakeholders, across all levels of the enterprise, including the executive management up to the SVP level.
This role requires expertise in both UX Design and Information Architecture.
TASKS, DUTIES, FUNCTIONS:
Serves as the SME and champion of usability and user experience, and user-centered design, UCD to improve the user experience of all Golden 1’s digital properties.
Provides architectural deliverables, such as user task/journey flows, storyboards, prototypes, publishable interfaces, content, and style guides, etc. Drives IA and UX/UI-related business requirements in collaboration with business analysts, content strategists and digital analysts.
Provides guidance and solution options for complaints and suggestions received; generates proposals for IA and UX enhancements. Presents IA and UX design proposals to executives and pertinent lines of business.
Executes approved IA and UX design ideas through front-end programming in Sitecore to create, maintain and improve digital interfaces.
Informs the executive vision and decision-making towards the further, continuous evolution of the digital properties to achieve set business objectives. Captures and translates the executive leadership vision into concrete UX deliverables.
Provides guidance and mentorship to junior designer(s) and other team members in the creation of wireframes, comps (banner ads, landing pages and other assets), copywriting for the web, and other deliverables, in support of marketing efforts.
Reviews all (third-party) research on feedback, usability and user personas, organizing data for easy reference whenever applicable, as well as for safekeeping within the Digital IA/UX & Product Management library.
Works with vendors to customize 3rd party solutions to meet Golden 1’s voice, branding and styling requirements.
PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK:
Effective oral and written communication skills required to evaluate staff, prepare, and present recommendations, perform analysis, and accomplish other managerial functions as required.
Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine, and telephone.
ORGANIZATIONAL CONTACTS & RELATIONSHIPS:
INTERNAL: All levels of staff.
EXTERNAL: Vendors, management, other financial institutions and other contact centers.
EDUCATION: Bachelor’s Degree in Computer Science, Human-Computer Interaction, Design, Management Information Systems and/or comparable experience. Master’s degree preferred. UX Certification (e.g., Nielsen UX Master) strongly preferred.
EXPERIENCE: Seven or more years of UI and UX design and development work.
Prolonged sitting throughout the workday with occasional mobility required.
Corrected vision within the normal range.
Hearing within normal range. A device to enhance hearing will be provided if needed.
Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.
LICENSES / CERTIFICATIONS:
Recognized UX certification, e.g. Nielsen’s UX Master or from an accredited university.
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