Role and Team
This role supports the ADESA businesses and customers by inspecting vehicles for condition, wear, tear, neglect, missing parts, mechanical issues, previous repairs, and damage/structural damage. Complete required vehicle inspection promptly and accurately including imaging and uploading results of the vehicle condition. Interact with dealers and consumers as needed professionally as the face of ADESA.
ResponsibilitiesCommunicate in a professional manner with customers (dealer or consumer)Resolve any customer inquiries in a friendly, courteous, and professional manner; advise management of all complaints or incidentsEnsure internal and external customers receive prompt, efficient, and courteous attentionInspect vehicles for signs of wear, tear, neglect, damage, previous repair, or structural damageComplete inspection of vehicles and ensure adherence to the defined program for the customerCapture data accurately on a mobile device, and work comfortably with software and technologyDeliver results in a timely mannerMaintain productivity levels as set forth by managementDeliver consistent, accurate inspections with a minimal rate of errors in accordance with reasonable expectations set forth by managementCollaborate with VLC Inspection Manager and sales team members on customer needs with insights to improve services providedMaintain equipment and tools properly and advise the manager of any equipment maintenance or breakdown neededEnsure vehicles are in clean condition with radios, seats, mirrors, and other convenience items in the same position as when the vehicle arrivesSubmit completed condition reports using the appropriate technology made available to you to complete the vehicle inspectionComplete road test if required by contract or inspection typeKeep current on technology updates, new releases, and product developmentUnderstand the functionality and ability to use tools such as paint meter, OBD scanner, etc.Develop and maintain knowledge and expertise in areas of competitor productsOther duties as assignedQualifications
Must be at least eighteen (18) years of age.Must be qualified to operate a motor vehicle and possess a valid driver's license.Must have a demonstrated ability to read, write, and communicate effectively in English.Must have the ability to physically operate vehicle equipment and tools.Computer skills preferred.Must be able and willing to work outside in all weather conditions.ADESA Benefits and PerksCompetitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More!
Other RequirementsTo be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
The physical activity requirements of the position range from Light to Medium Physical Work.
Frequent - standing, watching, touching, listening, walking, talkingPotential - running, jumping, yelling or other rapid or forceful movement in emergency situations
Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions.Physical Working Conditions
This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with internal and external service station/convenience food and petroleum dispensing operations.
Note: Refer to the Handbook and Policy Manuals for important addendum requirements to all job descriptions. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
To be able to do your job at ADESA, you must be able to read, write, speak, and understand English. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Legal StuffHiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.ADESA is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. ADESA also prohibits harassment of applicants or employees based on any of these protected categories.Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.