Assist in development of content strategy.
Identify processes and opportunities for developing and implementing a comprehensive content strategy
Collaborate on content governance: work with other teams to develop standards for content governance and management
Ensure quality of output: establish and enforce content standards and guidelines to maintain high-quality output
Identify content gaps: ensure comprehensive coverage of our products in our knowledge base and internal wiki
Measure impact: analyze user feedback and engagement metrics to assess the effective ness of our content
Work closely with development team to understand product functionality.
Design and develop learning content for product functionality such that it is understanding to a wide array of end users numbering in the millions.
Review, edit, and update existing content to keep it aligned with evolving product functionality.
Participate in product testing.
Access Infinite Campus product customer data in testing sites adhering to the practices and procedures outlined in the master security guidelines
Other related duties as assigned
BA/BS required or 3 years of relevant industry experience
Adult learning content design and development
Writing experience preferred
Experience using learning content creation tools, office productivity suite, wiki, online learning tools, or comparable software products
Dynamic professional with experience in one or more of the following areas: technical writing, instructional design, adult-learning or as a K12 employee.
Perform job responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism
Establish and maintain positive and productive work relationships with all staff, customers and business partners
Excellent verbal and written communication skills
Create clear, effective instructional content and code
Visualize and verbalize technical concepts and terms
Organize and manage multiple projects and initiatives simultaneously
Perform as an individual, a team member and as a team leader
Learn and adapt to new technology & processes quickly
Must be self-motivated
Position must adhere to the practices and procedures outlined in the master security guidelines.
*This position may perform job responsibilities directly for a customer contract, which may be subject to a more thorough criminal background check to include, but not limited to, fingerprints, outside the standard screening. If the position performs job responsibilities directly for said customer(s), employee is required to pass the specified criminal background check; meeting the requirements of the customer contract.
Infinite Campus, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Infinite Campus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Infinite Campus, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Infinite Campus' employees to perform their job duties may result in discipline up to and including discharge.