Bonus based on performance
Free food & snacks
Paid time off
SERVPRO of Alexandria/Marlton/Morningside is looking to add an Fire & Content Division Manager to our team!
The Fire & Content Division Manager will be report to the General Manger and be responsible for managing the restoration division. As an Fire & Content Division Manager , you will lead the day-to-day activities within the facility and ensure that job schedules and products meet the customers’ quality standards at minimum costs.
SERVPRO of Alexandria/Marlton/Morningside offers:
Primary Roles and Responsibilities
Customer and Client Satisfaction
a. Oversee and ensure customer and client satisfaction.
b. Deal with conflict resolution damages.
a. Monitor volume of work.
b. Develop departmental budgets for Operations Manager or Owner approval.
c. Manage all aspects of fire & content division.
d. Complete all required uploads accurately and on-time.
a. Manage daily operations of fire & content team.
b. Validate potential fire & content leads.
c. Ensure the Fire & Content team follows the proper work process.
d. Review and evaluate estimates created by Fire & Content Project Managers.
e. Perform tasks as a Project Manager to assist Fire & Content team as needed (i.e. high volume, large project, etc.).
f. Assist Fire & Content Project Managers with budgeting and bidding.
a. Conduct weekly Work-in-Progress meetings with fire & content team.
b. Ensure two-way communication with all other divisions.
a. Manage individual Project Managers to work together with the Fire & Content Crew Chiefs.
b. Train Fire & Content Project Managers & Crew Chiefs.
c. Conduct periodic performance reviews with individual Fire & Content team members.
d. Ensure employee compliance with all company policies.
a. Be familiar with and able to execute all roles and responsibilities of positions for Fire & Content department.
b. Vetting and training new hires
i. Create/Review training development plan.
ii. Create/Review Orientation Plan
iii. Participate in assessments of weekly check-in meetings and monthly evaluation meetings.
c. Participating in Leadership Meetings
d. Participating in training offered on SERVPRO Net
Necessary Experience and Skill Set
· Previous fire & content management experience.
Excellent organizational and leadership skills.
Ability to meet established production goals and maintain profitability.
Effective written and oral communication.
Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
Ability to repetitively push/pull/lift/carry objects
Ability to work with/around cleaning agents
Ability to successfully complete a background check subject to applicable law
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All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them.
All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.