Posted: Feb 6, 2024
Role Number: 200526273
AppleCare's Support Programs User Experience team is seeking an experienced UX designer to create solutions that increase Customer satisfaction, drive cost savings and foster innovation for both Apple employees and Customers. The ideal candidate knows how to align business strategy with human-computer interaction and usability methodologies. Use your knowledge to define end-to-end task and transactional focused user experiences that both satisfy and delight users.
As a User Experience lead you will be involved in several areas of user experience design including: business & user needs analysis, user interviews, journey mapping, low fidelity prototyping (wire-framing), usability testing, and following deployment, monitoring and measuring adoption success. Your time at work will be a mixture of concepting, prototyping, presenting, and debating ideas and solutions within a broadly skilled project team and the UX design team. Responsibilities will include: Drive the alignment of business requirements, user centered design methodology and technologies to create highly usable solutions within a variety of Support channels. Design workflows for skilled users performing concurrent, complex tasks. Create mission-critical workflows with accompanying user interfaces that can be successfully used with a minimum of user confusion or error. Incorporate accessibility best practices, localization, scalability, and ease of maintenance in all solutions. Define and demonstrate best in class user experiences that reflect Apple's Human Interface and Information Technology standards. Act as a user experience evangelist and a catalyst for positive change within diversely skilled project teams. Engage business and technical team stakeholders for feedback and validation. Assist with validating and measuring user experience success via usability testing and post deployment evaluations. Effectively communicate project status to senior management on a regular basis.
Education & Experience
Education & Experience
Background in Human Factors, Human-Computer Interaction, Information Science, Computer Science, or a Bachelor's Degree in a related field. 5+ years professional experience.
Pay & Benefits
Pay & Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $170,700.00 and $256,500.00, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.