This position supports our Corporate Office conference center operations!
Room Checks - Ensuring every room is up to our highest standards to provide the optimal meeting experience for clients. This includes making certain all technology in the rooms is fully functional and well updated. Testing Microsoft Teams Room (MTR) pads, monitors/projectors, audio equipment, and resolving any issues before meetings begin. Keeping a daily log of room checks to communicate with other departments about system performance and any needed maintenance.
Customer Service - Assisting in initial set-up of meetings upon client arrival. Facilitating and providing technical assistance for all scheduled meetings. Resolving any technical issues that may arise during the meetings. This includes providing confirmation of network connections and proper linking with the MTR pad. Meeting with clients to assist in dry-runs of upcoming meetings including itinerary, technical needs, and changing specifications on the fly. Driving large-scale meetings including camera operation and switchboard, monitoring audio levels, and managing Microsoft Teams access and implementation for meeting guests; both virtual and in person. Providing technical support for network access (wifi and LAN) as well as personal devices, such as individual laptops and phones.
Adaptive Technical Knowledge - Assisting clients in scheduling hybrid meetings on Microsoft Outlook and Teams. Connecting client laptops to in-room hardware and the Crestron Audiovisual system. Ensuring compatibility and seamless connectivity of devices throughout the duration of meetings. Consulting clients on best practices for creating and running hybrid meetings. Specialized assistance on company-wide rollout of the MTR hybrid meeting standard layout. Proficiency in Microsoft Teams, Powerpoint, Outlook, Adobe, Word, and Mirror Casting. Experience in video information cables such as, HDMI, VGA, USB, USB-c, and CAT5 network cables, as well as port replicators (docking stations).
Audio Visual Set-Up - Providing the layout of power and video information cables to the industry safety standards. This includes proper electrical connections and taping down and organizing cables to allow for unfettered room access for clients while ensuring a safe workspace. Installing docking station and dual-monitor displays in meeting rooms per client request.
Administrative - Securing meeting rooms for guests in accordance with the Conference Center Outlook calendar. Creating daily meeting schedule for client reference. Providing weekly counts of Conference Center guest totals for posterity.
Banquet Set-Up - Regularly checking Outlook schedule daily for banquet event set-ups and breakdowns. Arranging tables, chairs, flip-charts, and requested amenities for events. Continuously refreshing and disinfecting rooms between meetings. Ensuring all rooms are fully stocked with essential office supplies.
Catering - Generation and execution of Banquet Event Orders (BEOs) for catered meetings and events. Set-up and breakdown of buffets and bars. Assisting in delivery and cleanup of food service. Maintenance of break area ensuring supplies are stocked and area is kept tidy to provide our guests with the most excellent experience possible.
High school diploma or equivalent
At least 1 year of previous AV experience is preferred
Basic AV and computer troubleshooting skills
Customer service and communication skills
The hiring range for this position is $19.76-$24.66 USD/hour. The final salary offer will vary based on individual education, skills, and experience. The position is eligible to participate in FM Global’s comprehensive Total Rewards program that includes an incentive plan, generous health and well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, time off allowances and much more.
FM Global is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.