Studio by Tishman Speyer
Studio Manager
Studio by Tishman Speyer - New York, New York, us, 10261
Work at Studio by Tishman Speyer
Overview
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Overview
Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer's diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses. We create state-of-the-art life science centers through our Breakthrough Properties joint venture, and foster innovation through our strategic proptech investments. By combining global perspective with local expertise, and a personalized approach, we are able to anticipate our customers' evolving needs. We were the first real estate company to introduce asset-wide amenity services through our ZO platform, and the first traditional real estate company to create its own flexible space and coworking brand, Studio.
Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 522 properties, totaling 218 million square feet, with a combined value of over $129 billion (U.S.). Tishman Speyer currently has approximately $68 billion in assets under management, including iconic properties such as Rockefeller Center in New York City, The Springs in Shanghai, TaunusTurm in Frankfurt, and Mission Rock in San Francisco.
Summary of the Position:
Tishman Speyer is looking for a Coworking Manager to join the Studio team at Rockefeller Center. Our Studio team is central to the member experience. Beyond just a beautiful workspace, our top priority is to create a hospitable, welcoming, and fun environment that gets our members excited to come to work each day. We want our members to feel like Studio is the place where they can be most productive and can meet their full potential.
Your key responsibilities:
Team Management
Oversee junior staff (ambassadors and hospitality assistants) in daily community operations
Train newly hired ambassadors and hospitality assistants
Motivate team and hold them accountable for responsibilities and goals across all key areas of the business (sales, operations, finance, member experience, hospitality, and more)
Sales & Business Development
Assist with tours and selling space in order to meet and maintain buildings target occupancy. Includes touring, pitching, negotiating, and contract execution
Assist with lead generation through outbound sales in collaboration with Studio Sales team
Support renewal negotiations
Lead sales for external bookings of conference room and event space
Manage leasing platforms (Peerspace, Truss, etc.)
Lead marketing ideation and execution with internal teams
Manage external marketing platforms (i.e. google, yelp)
Find ways to maximize revenue through ancillary fees
Operations
Manage entire new member onboarding & move-in/out process (from lease to day 1 to term)
Ensure education and enforcement of Studio's policies and procedures for all members
Oversee relationships with third-party partners (building, facilities, F&B, etc.) to ensure efficient and effective operations while trying to minimize costs without compromising quality
Lead repairs, maintenance, or updates required in the space
Support space operations including daily walkthroughs and inventory management
Hospitality
Oversee development of community initiatives and event strategy designed to create connections between members (i.e., member intros, networking, engaging & fun events)
Provide proactive, warm service that goes above and beyond to keep members happy
Meet regularly with senior member stakeholders to discuss objectives and gather feedback
Analyze member survey results and develop strategic recommendations and action plan
Solve member-related issues and conduct feedback analyses to address opportunity areas
Oversee resolution of member complaints in a timely manner
Events
Oversee event strategy (i.e. calendar for the month, events with purpose, good mix of themes)
Oversee event budget to ensure it is maximized by cutting costs without sacrificing quality
Increase local and strategic partnerships in order to decrease event spend
Oversee event ideation, planning & execution
Develop innovative ways to surprise and delight members to create a unique experience
Finance
Assist with building budget by reviewing monthly expenditures and determining cost saving opportunities while still maintaining standards
Assist with member billing by managing members' fees and payment process
Review accounts payable invoices and identify trends and ways to reduce costs
Manage invoice input into system and payment
About you:
Qualifications:
College graduate with four-year degree
3-5 years of experience in coworking, hospitality, sales, or operations
Sales and business operations experience required
Financial literacy and experience managing a team preferred
Due to the nature of the role this position requires onsite presence
Critical Competencies for Success:
Excellent interpersonal, verbal, and written communication skills
Strong organizational skills; Excited to wear many hats and handle several projects at once
Passion for working with people, creating amazing experiences, and leading with hospitality
Takes initiative and is a proactive contributor always focused on continuous improvement
Attention to the small details, ensuring quality and standards are never compromised
Eager to be a part of a fast-paced and dynamic work environment
Community-Focused Requirements:
You aim to surpass expectations, not just get the job done but go above and beyond
You are a pioneer that thinks out of the box to foster creativity and innovation, and are not afraid to take risks
You are always asking yourself and others how we can make things better and actively seeking out feedback to improve your own performance, your team, and the community
You will roll up your sleeves because no task is too big or too small - you are team player and willing to help with any task
You put your customers and team first and make decisions in their best interest. You do what is right and act with integrity and honesty
You find a way to make the member happy in each interaction so they walk away with a smile
You make great effort to build relationships with the entire Studio community including members, fellow ambassadors, partners, vendors, and building management
The base compensation range for this role is $60,000 to $75,000. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees.
This base range reflects a number of factors including, but not limited to, relevant experience, skill sets, and/or licensure required of an individual in this particular role. The base range is also specific to members of Tishman Speyer's New York team, as we've considered factors specific to this geography.
Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 522 properties, totaling 218 million square feet, with a combined value of over $129 billion (U.S.). Tishman Speyer currently has approximately $68 billion in assets under management, including iconic properties such as Rockefeller Center in New York City, The Springs in Shanghai, TaunusTurm in Frankfurt, and Mission Rock in San Francisco.
Summary of the Position:
Tishman Speyer is looking for a Coworking Manager to join the Studio team at Rockefeller Center. Our Studio team is central to the member experience. Beyond just a beautiful workspace, our top priority is to create a hospitable, welcoming, and fun environment that gets our members excited to come to work each day. We want our members to feel like Studio is the place where they can be most productive and can meet their full potential.
Your key responsibilities:
Team Management
Oversee junior staff (ambassadors and hospitality assistants) in daily community operations
Train newly hired ambassadors and hospitality assistants
Motivate team and hold them accountable for responsibilities and goals across all key areas of the business (sales, operations, finance, member experience, hospitality, and more)
Sales & Business Development
Assist with tours and selling space in order to meet and maintain buildings target occupancy. Includes touring, pitching, negotiating, and contract execution
Assist with lead generation through outbound sales in collaboration with Studio Sales team
Support renewal negotiations
Lead sales for external bookings of conference room and event space
Manage leasing platforms (Peerspace, Truss, etc.)
Lead marketing ideation and execution with internal teams
Manage external marketing platforms (i.e. google, yelp)
Find ways to maximize revenue through ancillary fees
Operations
Manage entire new member onboarding & move-in/out process (from lease to day 1 to term)
Ensure education and enforcement of Studio's policies and procedures for all members
Oversee relationships with third-party partners (building, facilities, F&B, etc.) to ensure efficient and effective operations while trying to minimize costs without compromising quality
Lead repairs, maintenance, or updates required in the space
Support space operations including daily walkthroughs and inventory management
Hospitality
Oversee development of community initiatives and event strategy designed to create connections between members (i.e., member intros, networking, engaging & fun events)
Provide proactive, warm service that goes above and beyond to keep members happy
Meet regularly with senior member stakeholders to discuss objectives and gather feedback
Analyze member survey results and develop strategic recommendations and action plan
Solve member-related issues and conduct feedback analyses to address opportunity areas
Oversee resolution of member complaints in a timely manner
Events
Oversee event strategy (i.e. calendar for the month, events with purpose, good mix of themes)
Oversee event budget to ensure it is maximized by cutting costs without sacrificing quality
Increase local and strategic partnerships in order to decrease event spend
Oversee event ideation, planning & execution
Develop innovative ways to surprise and delight members to create a unique experience
Finance
Assist with building budget by reviewing monthly expenditures and determining cost saving opportunities while still maintaining standards
Assist with member billing by managing members' fees and payment process
Review accounts payable invoices and identify trends and ways to reduce costs
Manage invoice input into system and payment
About you:
Qualifications:
College graduate with four-year degree
3-5 years of experience in coworking, hospitality, sales, or operations
Sales and business operations experience required
Financial literacy and experience managing a team preferred
Due to the nature of the role this position requires onsite presence
Critical Competencies for Success:
Excellent interpersonal, verbal, and written communication skills
Strong organizational skills; Excited to wear many hats and handle several projects at once
Passion for working with people, creating amazing experiences, and leading with hospitality
Takes initiative and is a proactive contributor always focused on continuous improvement
Attention to the small details, ensuring quality and standards are never compromised
Eager to be a part of a fast-paced and dynamic work environment
Community-Focused Requirements:
You aim to surpass expectations, not just get the job done but go above and beyond
You are a pioneer that thinks out of the box to foster creativity and innovation, and are not afraid to take risks
You are always asking yourself and others how we can make things better and actively seeking out feedback to improve your own performance, your team, and the community
You will roll up your sleeves because no task is too big or too small - you are team player and willing to help with any task
You put your customers and team first and make decisions in their best interest. You do what is right and act with integrity and honesty
You find a way to make the member happy in each interaction so they walk away with a smile
You make great effort to build relationships with the entire Studio community including members, fellow ambassadors, partners, vendors, and building management
The base compensation range for this role is $60,000 to $75,000. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees.
This base range reflects a number of factors including, but not limited to, relevant experience, skill sets, and/or licensure required of an individual in this particular role. The base range is also specific to members of Tishman Speyer's New York team, as we've considered factors specific to this geography.