Online Services - User Experience ServicesThe following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.Identifies Internal Revenue Service (IRS) website user audiences, assesses user requirements, needs and satisfaction levels. Keeps the websites' interface in alignment with IRS requirements, while ensuring the existing platform and customers continue to be successful. Establishes and promotes design guidelines, best practices and standards.Directs employees on new visual appearance features and enhancements regarding software applications and IRS gov. The incumbent guides the execution of visual design stages using the original concept to completion.Designs elegant solutions to complex workflows and creates user interface designs, prototypes and specifications across multiple platforms.Develops and publishes usability guidelines to provide developers with tools in the design process; and is responsible for creating, promoting and supporting a corporate standard for usability excellence throughout Online Services.Designs and conducts usability tests at various stages of the development process; analyzes test results and makes recommendations to improve design and function.
HelpRequirementsConditions of EmploymentMust be a U.S. Citizen or National and provide proof of U.S. Citizenship. (Birth certificate showing birth in the U.S; Unexpired U.S. Passport; Certificate of Citizenship or Naturalization; or Report of Birth Abroad of a U.S. Citizen (Form FS-240))Undergo a review of prior performance/conduct and an income tax verification. Refer to "Get Your Tax Record" at http://www.irs.gov/(https://www.irs.gov/individuals/get-transcript) to check the status of your account, balance owed, payment history, make a payment, or review answers to tax questions. If you are not in compliance, you will be determined unsuitable for employment with IRS.Must successfully complete a background investigation, including a FBI criminal history record check (fingerprint check).Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. These documents must be unexpired original or certified copies.The Fair Chance to Compete for Jobs Act prohibits the Department of Treasury and its bureaus from requesting an applicant's criminal history record before that individual receives a conditional offer of employment. In accordance with 5 U.S. Code 9202(c) and 5 C.F.R 920.201 certain positions are exempt from the provisions of the Fair Chance to Compete Act. Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to the Department of Treasury by email at, FairChanceAct@treasury.gov. To learn more, please visit our page at: Treasury.gov/fairchanceact.
QualificationsFederal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.You must meet the following requirements by the closing date of this announcement
SPECIALIZED EXPERIENCE: GS-13: To be minimally qualified for this position: You must have at least one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. Specialized experience for this position includes: Experience working with relevant existing and emerging usability engineering processes, procedures, and tools in order to identify user audiences, assess user requirements, needs and satisfaction levels and create user interface designs, prototypes and specifications across multiple platforms. Experience using analytical methods and procedures to research and give advice on new website service delivery and integration to achieve organizational goals, conduct studies of website use, and implement or recommend changes. Experience using analytical and evaluative methods and techniques to research emerging technologies and provide advice on the design, content creation, and development strategies for the Web, mobile devices, and other emerging media platforms. Experience working with Web application and development methods, requirements and procedures used governmentwide and within the private sector. Experience using the plans, policies, functions, goals and procedures which are based on a mastery of the methods and approaches used in the planning, integration, implementation and evaluation of usability engineering and information program activities. Experience using and working with Web application programming languages, development software, and other innovative Web technologies to deliver Web functionality and leading-edge interactive experiences, including multimedia, modeling tools, images, animation, embedded videos, prototypes, and mock-ups. Experience working with coding languages (such as Java, Perl, HTML, CSS, and XML/XSL), and knowledge of current design tools, such as Adobe Flash, Fireworks, Photoshop, and Dreamweaver. Experience communicating effectively both orally and in writing, including the ability to articulate findings, prepare reports and make recommendations to management.For more information on qualifications please refer to OPM's Qualifications Standards.EducationFor positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.Additional informationSubject to a 1-year probationary period (unless already completed).Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled.The salary range indicated in this announcement reflects the minimum locality pay up to maximum locality pay for all duty locations listed. The range will be adjusted for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages.This is a bargaining unit position.Tour of Duty: Day Shift - Start and stop times between 6:00 a.m. and 6:00 p.m. Monday-Friday.Alternative work schedule, staggered work hours or telework may be available.In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.Relocation expenses - none.Obtain and use a Government-issued charge card for business-related travel.Telework Eligible Positions: Telework eligible positions do not guarantee telework. Employees must meet and sustain IRS telework eligibility requirements (e.g., reporting at least twice a pay period to your assigned Post of Duty (POD)) and supervisor's approval to participate in the IRS Telework Program. Employees must also be within a 200-mile radius of their official assigned post-of-duty (POD) while in a telework status. As a reminder - If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management.