Position Description(For electronic versions of this document, please use the tab key to move from field to field)Position Title:Admin Clerk / Service WriterFLSA Classification:Non-ExemptDepartment / Location:Maintenance / VariesJob Code:10010149Completed By:Human ResourcesDate:11/14/2023Title of this Positions Supervisor:General Manager/Supervisor/Lead TechJob Title(s) of Employees that Directly Report to this Position:N/ATotal Number ofEmployees (direct orthrough subordinates)Supervised by thisPosition:N/AJob Purpose:Ensures the efficient operation of and control of work request. Directly interacts with all departments and individual operators. Provides customer satisfaction through clerical shop and telephone support.MajorResponsibilities:List in order ofimportance1)Opens work request immediately upon receipt.2)Closes work request immediately upon completion of quality inspection.3)Runs and reviews AQR reports as needed.4)Answers telephone for shop lines and schedules repair appointments.5)Maintains vehicle information files.6)Takes road call information, communicates with Lead Technician, Shop Supervisor, or General Manager to dispatch mechanic or outside service.7)Contacts outside vendors to arrange mechanical repairs, using information given.8)Arranges pick-up of outside repairs.9)Files work orders with PM sheets, DVCR (operator write up), and maintains unit file related information.10)Runs review reports as needed.11)The above duties are not meant to restrict initiative, but rather to define minimum activities. These duties may be altered to suit the needs of the company as needed.12)Describe level of decision making and list examples of common decisions made:Determines how to prioritize workMinimum Education & Certifications Required:High School diploma or equivalentExperience & Skills Required:Previous administrative experienceStrong typing and data entry skills requiredComputer literate with an advanced working knowledge of Microsoft Excel/Word, email (Lotus Notes), and database applicationsExcellent verbal and written communication skillsPhysical Requirements & Working Conditions (include amount of travel):Incumbent must be able to move about the office and between floors; utilize standard office equipment; access filing system/cabinets; and communicate effectively and efficiently in person or by telephone.List any additional measures applicable to this position (Revenue, Headcount, # of buses; Budgets $ etc.):Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time. This job description reflects managements assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.