Planning a cruise? You may or may not receive attentive customer service on social media.
While the latest skirmish with bad experiences hasn’t made the sort of headlines created by last year’s series of Carnival “challenges”, it did earn coverage on legal specialist Jim Walker’s Cruise Law News blog. And it gives us an opportunity to compare corporate crisis communications at three of the top cruise lines.
Royal Caribbean, Princess and Carnival all had ships unable to re-enter or leave port after an oil spill last weekend, but they went about addressing the problem in different ways.