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Web Sales Representative

Arhaus was founded in 1986 on a simple idea: Furniture and dcor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be usedand lovedfor generations.

A Web Sales Representative maximizes sales by assisting customers in the selection, purchase, and delivery of merchandise. Duties include providing warm, friendly customer service on line and over the phone as you read each customer's need for assistance and match customer requirements to the benefits of our fine furniture & accessories.

You will also complete the sale by collecting any balances due, arranging for delivery and following up on any out-of-stock situations. Successful candidates possess complete product knowledge (we'll train you!), are great multitaskers, and are highly organized with excellent written and verbal communication skills. This role is located onsite with a hybrid schedule at our Corporate Office in Boston Heights, OH.

Essential Duties & Responsibilities:

Field customer sales inquiries and complete/enhance customer orders that originate from inbound web calls, chats and emails
Follow-up on open orders report throughout each week to schedule deliveries and check on delayed merchandise. Follow up with all aspects of each sale until the merchandise is delivered to the customer's home and customer is fully satisfied
Resolves customer issues promptly and successfully by investigating problems, developing solutions, and making appropriate suggestions and recommendations. Refer the situation to store management or customer service department if solution cannot be reached
Creating customers for life by building relationships and providing excellent Arhaus service throughout the sale and delivery process
Handle inquiries, stock availability/status, returns, exchanges, credits and gift cards accurately, completely, and in full accordance with corporate policies
Well versed and comfortable with the computer and other sales systems
Support your co-workers and managers in day-to-day operations including assisting other sales consultant's customers, as necessary
Handles money according to established procedures

Requirements:

Monday through Sunday availability is a MUST (weekend hours required, schedule will vary each month)
9:00am - 5:30pm weekdays, 9:00am - 5:00pm weekends (weekend shifts - remote/work from home)
Prior successful selling experience
Proficient in Microsoft Office Suite
Strong written and verbal communication skills
Highly organized. Excellent follow-up and follow-through skills
Ability to work effectively with a team or independently

Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.

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Web Sales Representative

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Web Sales Representative Job at Arhaus Recruiting in Hudson