This week Dell launched the Corporate Social Media Interactive Assessment, a tool that analyzes how well a company is listening and engaging with audiences, how integrated the listening process is, and how much the company is benefiting from its spending on things like staff. Filling out the survey will generate an infographic with personalized details.
The Assessment grew out of research Dell conducted with Forrester Consulting — Listening and Engaging in the Digital Marketing Age. The study of 200 U.S. marketers at medium and large companies found that many companies are actively using social media (sometimes more than traditional listening methods) for a variety of purposes, including as a feedback generator from consumers. And that information is being used across the business.
Interesting (though fitting) that Dell would launch this tool. More than anything, it reminds other companies of the need to monitor and respond to what’s happening on social media and other channels. Earlier this week, Business Wire and MyMediaInfo released a couple of new monitoring tools that might be of some help in this area.