NR Consulting
Customer Service Diagnostic Content Developer/Author Job at NR Consulting in Woo
NR Consulting, Woodridge, IL, United States, 60517
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Role: Customer Service Diagnostic Content Developer/Author
Location: Woodridge, IL (Onsite)
Type: Contract
Duration: CTH
Mandate Domain: Automotive
Diagnostic tool: EST/SDS/CAN analyzer/ DLB
Job Responsibilities
- Understand vehicle functionalities to diagnose possible causes of DTC
- Perform fault code analysis, work with Arbortext, DITA, XML, and automobile background experience
- Gather information from technical and non-technical Subject Matter Experts to develop technical service content
- Develop customer service fault code diagnostics documentation
- Use Arbortext and Adobe Illustrator for XML authoring and graphics
- Understand structured authoring (DITA)
- Experience in vehicle electrical/electronic diagnostics and vehicle diagnosis tools
- Knowledge of vehicle electrical architecture, fault codes, and troubleshooting
- Familiarity with electric vehicle fault diagnostics and safety precautions with high/low voltage connections
- Work within an Agile environment following Agile writing principles
- Communicate effectively verbally and in writing
- Write step-by-step diagnostic procedures and programming procedures for modules
Qualifications
- Bachelor's degree in engineering
- At least 2 years of experience in diagnostics troubleshooting/technical writing
- Strong analytical and problem-solving skills
- Excellent communication skills across management levels
- Knowledge of automotive system theory, electronic fundamentals, fault diagnostics, and modern automotive systems
Additional Details
- Seniority level: Entry level
- Employment type: Contract
- Job function: Information Technology
- Industries: IT Services and IT Consulting