H&M is hiring: Visual Merchandiser- Great Mall Milpitas in Milpitas

Company DescriptionJob Description

About the Role

As a Visual Merchandiser, you contribute to an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. You will be responsible for executing the visual, commercial, and styling curation according to visual & commercial guidelines for the store. You will also use your trend and competitor awareness to provide colleagues with the correct information, coach, upskill and develop the store team to contribute to a great customer experience.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:

• Contribute to the total OMNI customer experience by ensuring visual and commercial curation according to guidelines (indirect).
• Represent yourself and the H&M Brand positively during customer interactions (direct).
• Organize and plan your workload according to store activation plan and adapt based on business needs in collaboration with your Store Management team and Area Visual Manager.
• Launch and maintain global campaigns and sale activities on time according to H&M Brand Standards.
• Ensure good garment care, stock levels, and provide input on allocation to Store Management and Area teams.
• Perform sales report follow-up, identify and prioritize visual & commercial opportunities in collaboration with Store Management.
• Create actions to increase customer satisfaction to reach sales targets, store goals, and budget, with follow-up actions in collaboration with Store Management.
• Follow all procedures, best practices for OMNI services, operational routines, legal requirements, and communication in all areas of the store with the Store team.

Fashion & Trend Awareness

• Keep up-to-date with fashion scene, trends, tendencies, styles, products, brands, competitors, and relevant influencers.
• Plan time for fashion & trend awareness to understand trend theory and mood boards for styling techniques and product presentation to anticipate customer needs and enhance shopping experience.

Team & Development

• Share, inspire, and educate your store teams, keeping them updated with seasonal changes, fashion trends, visual & commercial information, in-store communication, including price perception.
• Coach and develop the Store teams' visual and commercial skills to ensure high-quality product & commercial presentation according to guidelines.
• Support & develop routines and best practices for your Store team to maintain visual & commercial standards while ensuring excellent customer service.
• Develop and coach talents, providing onboarding training to new colleagues.
• Organize, provide, and carry out visual & commercial upskilling for colleagues.
• Complete Visual Competencies & Commercial 4 All trainings based on regional & sales market learning and development goals.
• Support Sales Market and Area teams with expansion (store projects) needs.

Visual & Commercial Execution

• Execute visual & commercial curation & styling based on calendar, allocation, store activation plan, and trends, following mood boards and guidelines.
• Carry out sample picking routines, including stockroom garment quantities, accessories, and shoes, to create clear trends and stories.
• Ensure window & styling execution according to guidelines to create an inspiring and commercial customer experience.
• Maintain a good customer flow by managing layout, fixtures, and trend story placement.
• Maintain price signs in windows and throughout the store following guidelines.
• Collaborate with Facilities Management to ensure proper lighting highlighting products and displays.
• Maintain and care for display forms and interior materials with sustainability in mind.
• Ensure store navigation is maintained and updated according to latest guidelines and layout.
• Ensure sufficient quantities of sale and activity POS materials.
• Keep sales floor and back of house clean, organized, and safe according to security guidelines.

Qualifications

Who You Are

• You are curious and creative, proactive, solution-focused, flexible, with effective communication skills.
• You have fashion interests and leadership skills, with experience working in a dynamic environment.
• You are solution-focused to improve product presentation and commercial execution.
• You have good knowledge of visual, commercial, and operational best practices, routines, and tools.
• You know how to manage and act on sales reports and KPIs.

Why You'll Love Working at H&M

• We value diverse backgrounds and pride ourselves on being a values-driven organization guided by our 7 values.
• Access to Colleague Resource Groups for community and networking.
• An inclusive environment where you can be yourself.
• Opportunities for career growth with our global talent community.
• Support for overall wellbeing, including health insurance, wellness programs, retirement plans, paid leave, and community service days.
• Employee discount at H&M and other brands.

Additional Information

Compensation: expected base salary range is $20.90- $24.93 hourly.

EEOC Code: SLS

Pay Status: Non-Exempt, Hourly

This job highlights critical responsibilities and is not all-inclusive. Additional duties may be assigned at the company's discretion.

H&M assesses this posted range in good faith; pay may vary depending on qualifications and location. This range may be updated in the future.

We are committed to accommodations for applicants with disabilities. Contact us at https://hm.ethicspoint.com for assistance.

Benefits

We offer attractive benefits, development opportunities, staff discounts, and participation in our H&M Incentive Program (HIP). Benefits vary by market and employment type.

Inclusion & Diversity

We are dedicated to creating inclusive, diverse, and equitable workplaces, considering all diversity dimensions in our recruitment process. We aim for a fair process and kindly ask applicants not to include cover letters to reduce biases.

Company Description

H&M offers the latest styles, inspiration, and affordable wardrobe essentials, with a focus on sustainability. Learn more about H&M here.

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