H&M
About the Role
As a Visual Merchandiser, you contribute to an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. You will be responsible for executing the visual, commercial, and styling curation according to visual and commercial guidelines for the store. You will also use your trend and competitor awareness to provide colleagues with the correct information, coach, upskill and develop the store team to contribute to a great customer experience.
A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:
Customer Sales & Profit
- Contribute to the total OMNI customer experience in your store by ensuring visual and commercial curation according to guidelines (Indirect).
- Represent the H&M Brand positively during customer interactions (Direct).
- Organize and plan your workload according to the store activation plan and adapt based on business needs in collaboration with your Store Management team and Area Visual Manager.
- Launch and maintain the latest global campaigns and sale activities on time according to H&M Brand Standards.
- Ensure good garment care, stock levels, and provide input on allocation to Store Management and Area teams.
- Perform sales report (KPIs) follow-up, identify and prioritize visual and commercial opportunities in collaboration with Store Management team.
- Create efficient and effective actions to increase customer satisfaction to reach sales targets, store goals, budget, and follow-up actions in collaboration with Store Management team.
- Follow all procedures and best practices for OMNI services, operational routines, legal requirements, and communication in all areas of the store with Store team.
Fashion & Trend Awareness
- Keep up-to-date with fashion scene, trends, tendencies, styles, products, brands, competitors, and relevant influencers, etc.
- Plan time for fashion and trend awareness to understand trend theory and mood boards for styling techniques and product presentation to anticipate our customer’s needs and enhance our shopping experience in store.
Team & Development
- Share, inspire and educate your store teams, keep them updated with seasonal changes, fashion trends, relevant visual and commercial information, in-store communication, including price perception.
- Coach and develop the Store team’s visual and commercial skills to secure high quality of product and commercial presentation according to guidelines.
- Support and develop daily routines and best practices for your Store team to always ensure a consistent level of visual and commercial standard while maintaining customer service engagement.
- Develop and coach talents and provide onboarding training to new colleagues.
- Organize, provide, and carry out the visual and commercial upskilling for you and your colleagues.
- Complete Visual Competencies and Commercial 4 All trainings based on Regional and Sales Market learning and development goals.
- Support Sales Market and Area teams with expansion (store projects) needs.
Visual & Commercial Execution
- Execute the visual and commercial curation and styling for the store based on the commercial calendar, allocation, store activation plan and fashion trends according to mood boards and direction from the visual and commercial guidelines.
- Carry out sample picking best practice routines including stockroom garment quantities, accessories, and shoes to create clear trends and stories according to inspiration from the visual and commercial guidelines.
- Secure window and styling execution according to visual and commercial guidelines to create inspirational and commercial customer experience.
- Provide good customer flow by maintaining the commercial layout and fixtures to secure the best trend story placement.
- Maintain price signs in windows and throughout the store following Global strategy and Sales Market requirements.
- In collaboration with Facilities Management ensure all lighting is working correctly to highlight products and display forms in windows and throughout the store.
- Maintain and care for all display forms and interior material with sustainability in mind.
- In collaboration with Area Visual Manager ensure store navigation is maintained and up to date according to latest guidelines and store layout.
- Ensure the store has enough quantities of sale and other promotional items including POS material according to local routines.
- Keep sales floor and back of house clean, organized, and safe according to local security guidelines.
Qualifications
- For a successful Visual Merchandiser, you must be curious and creative, always looking for inspiration, proactive, solution-focused, flexible, with effective communication skills to achieve results cross-functionally.
- We look for individuals with fashion interests and leadership skills who can apply their visual and commercial experience in a dynamic environment.
- Experience with being solution-focused to improve product presentation and commercial execution in store.
- Good knowledge of visual, commercial, and operational best practices, routines, and tools.
- Know how to manage, follow up, and act on selling equation and weekly sales reports.
Why You’ll Love Working at H&M
- We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.
- We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years.
- You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues.
- We are an inclusive company where you’re encouraged to be yourself at work.
- You will have access to a large global talent community, where career growth and aspirations have no limits.
- We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community.
- You’ll be able to express your personal style with our employee discount at H&M, and other brands in the group.
Additional Information
Compensation: Expected base salary range is $19.78-$23.50 hourly.
EEOC Code: SLS
Pay Status: Non-Exempt, Hourly
- This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company’s discretion.
- H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.
We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at hm.ethicspoint.com and use Ask a Question.
Benefits
- Staff discount card usable on all H&M Group brands in stores and online. Brands covered include H&M, COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Afound.
- Access to the H&M Incentive Program (HIP) and opportunities for development.
- Comprehensive benefits including health insurance, wellness and family support programs, retirement plan, paid leave, and paid time off. Local markets may offer additional perks.
Inclusion & Diversity
H&M is a part of H&M Group. We are committed to creating inclusive, diverse and equitable workplaces. Our teams should reflect the diverse world we serve. We strive for a fair and equal recruitment process and encourage applicants not to attach a cover letter to avoid unintentional biases.
Company Description
H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and designer collaborations to affordable wardrobe essentials. Our idea is fashion and quality at the best price in a sustainable way. Learn more about H&M here.
Additional Details
- Seniority level: Not Applicable
- Employment type: Full-time
- Job function: Other
- Industries: Retail