CITYROW is hiring: Studio Sales Team Lead - Carytown in Richmond

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CITYROW is seeking a motivated, confident, and people-focused leader to manage our sales teams at our Richmond, Virginia studios. The Studio Sales Team Lead will create a client-focused, positive environment, maximize studio revenue and occupancy, and has potential for career growth.

Responsibilities include, but are not limited to:

• Assist in planning and executing staffing for the front of studio, including recruitment, hiring, training, and evaluation.
• Optimize and publish the Studio Team schedule.
• Assist with onboarding new hires and completing paperwork.
• Monitor class performance and communicate schedule changes to the team.

Marketing

• Coordinate community outreach efforts.
• Promote CITYROW to new businesses.
• Help establish sales objectives for team members.
• Organize studio promotions and events as needed.
• Manage studio chalkboard and seasonal decorations.

Team Development

• Develop a high-performing team through training and motivation.
• Lead by example in communication, management, and service.
• Conduct monthly team meetings.
• Foster a strong team environment.

Customer Service

• Serve as a resource for client questions.
• Address client issues and requests.
• Engage with guests, promote memberships, packages, and products.

Operations

• Oversee daily studio operations.
• Manage inventory and merchandise sales.
• Maintain cleanliness and equipment.
• Submit weekly performance reports.
• Manage bookings and respond to emails.
• Handle member complaints.
• Ensure policy compliance with management.

Qualifications

• Experience in business management within fitness, hospitality, or wellness.
• Passion for fitness, wellness, and healthy living.
• Strong problem-solving skills.
• Leadership qualities and self-motivation.
• Ability to multitask, prioritize, and delegate.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office.
• Part-time availability with weekend coverage.

This franchise is independently owned. Applications are directed to the franchisee, who makes hiring decisions. Inquiries should be made directly to the franchisee.

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