Communication Officer Job at Klickitat County in Goldendale

Communications Officer - Emergency Management - Goldendale, WA - Full-Time

Non-Exempt - Salary set by the Union, Step 1-4, $24.47 - $30.01/hr. Open until filled.

Receives and prioritizes emergency and non-emergency calls from the public and dispatches appropriate police, fire, or emergency units when needed. Monitors units in the field and operates multi-frequency radio equipment, computer terminals, and data recording equipment to manage law enforcement and public safety information.

1. Evaluates incoming emergency calls, requests relevant information, and dispatches appropriate units or provides necessary assistance to agencies.
2. Provides information and assistance to the public, referring complaints and incident reports to patrol deputies or command personnel. Responsible for initiating outbound calls as needed.
3. Ensures accurate information collection to facilitate proper action, with a basic knowledge of criminal and civil law.
4. Operates communication equipment including radios, telephones, paging systems, and tape recorders, adhering to FCC radio procedures.
5. Within six months, becomes certified on ACCESS/WACIC computer consoles to retrieve law enforcement data such as vehicle registration, criminal records, warrants, and stolen property information.
6. Maintains logs of all radio transmissions, phone calls, and actions taken, ensuring accurate records of all duty-related activities. Capable of composing detailed statements.
7. Prepares complaint forms with relevant details to assist officers and agencies in resolving issues.
8. Monitors the activities and locations of police, fire, and emergency units, maintaining radio contact and anticipating potential dangers.
9. Relays critical information between units and agencies, coordinating efforts across multiple jurisdictions including Klickitat County, Washington State Patrol, Oregon State Patrol, and others.
10. Assists walk-in traffic at the department counter, taking complaints and directing individuals to appropriate agencies.
11. Performs clerical duties such as typing reports, filing records, and performing other administrative tasks.
12. Performs additional duties as assigned, demonstrating knowledge of local public agencies, law enforcement principles, and emergency procedures.
13. Requires a high school diploma or G.E.D. and at least one year of experience in emergency services, law enforcement, or a related field, with familiarity in handling emergency communications.

Knowledge, skills, and abilities include operating communication equipment effectively, exercising judgment in prioritizing calls, maintaining accurate records, and communicating respectfully and clearly with the public and field units.

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