Communication Officer Job at City of Forney in Odessa

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Under general supervision, processes emergency and non-emergency calls for service; dispatches police, firefighting, medical, rescue, animal control, or other emergency equipment by telephone or radio, utilizing complex technical aids, such as computer-aided dispatch systems and crime information databases; and performs related work as required.

PRIMARYDUTIES AND RESPONSIBILITIES:

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Answers incoming emergency and non-emergency calls and two-way radio transmissions; analyzes conflicting and/or limited location information in order to direct first responders to the emergency scene; projects positive support of the City organizations at all times.
• Interviews callers and analyzes details; prioritizes calls for service and determines appropriate personnel to respond; dispatches calls for service; relays pertinent information to first responders in a concise manner; provides information and assistance to the public within the scope of authority.
• Gathers, analyzes, and reports critical call information to officers and firefighters; maintains status and awareness of Police and Fire units; continuously monitors radio and phone traffic and relays updated vital information to first responders.
• Performs inquiries and criminal history checks for officers through TCIC & NCIC, and initiates inquiries to other agencies for warrant confirmations or general information.
• Enters data for records and reports; processes forms and record files; queries various specialized databases as required.
• Notifies supervisory personnel on critical incidents; follows all Department policies and procedures to assure that first responder and citizen safety is the top priority.

• Maintains confidentiality as proscribed by legal statute, agency policy, or other governing directives.
• Search prisoners at the request of the Arresting Officer on an as-needed basis and assist the Detention Officers with everyday Jail tasks to include monitoring jail operations, maintaining and updating the jail log, coordinating inmate packets, and assisting with meals and/or medication(s) when Detention Officer is not on duty.
• Performs other duties as assigned.

SUPERVISION EXERCISED: No direct supervision exercised.

• Possess a valid driver's license.
• High school graduation or equivalent
• Completion of TCOLE Telecommunicator License Course.

Special Requirements:Obtain TCIC/NCIC access and a CJIS Security Awareness certification within 6 months of hire.

Physical Demands / Work Environment:

• Standard office environment; occasionally exposed to conditions within jail.
• Ability to sit or stand for long periods.
• Ability to lift 15 pounds.

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