JETSET Pilates is hiring: Studio Lead - Downtown Miami in Miami
JETSET Pilates, Miami, FL, United States, 33222
Studio Leads at JETSET Pilates are dynamic team members who help clients and assist instructors. They are responsible for providing exceptional service to clients and supporting staff, whether in-person, via email, or over the phone. Most importantly, Studio Leads build rapport with clients and staff to create and maintain a welcoming environment.
Studio Leads answer phones, field questions, respond to emails, and process sales in accordance with JETSET Pilates Standards of Service. They perform retail transactions accurately, maintain a clean and organized front desk and lobby, assist instructors with opening and closing duties, and stay updated on policies and pricing to provide accurate information to clients.
Studio Leads also perform other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.
Duties and Responsibilities
- Assist in delivering an exceptional boutique fitness experience to every client.
- Provide the highest level of customer service to clients and visitors.
- Greet and check-in clients professionally, and thank them upon departure.
- Recruit and retain clients, answer questions, solve problems, and refer concerns appropriately.
- Sell memberships and class packages in person, online, and over the phone.
- Facilitate new sales with the General Manager/Owner-Operator using the Client Relationship Manager (CRM) system (AXLE).
- Maintain a clean and tidy studio environment.
- Process retail sales and restock inventory as needed.