Community Manager Job at The Community Builders, Inc. in Detroit

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About The Community Builders, Inc. (TCB)

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential.

Position Description:

We are currently seeking a Community Manager for a new development in the Cork Town neighborhood of Detroit. Under the direction of the Regional Director of Property Management, the Community Manager is responsible for all phases of community operations and on-site team performance, including the lease-up of 69 units coming online late summer/early fall. There will also be two additional phases expected in the next 24 months. The Community Manager must manage the company’s objectives and property operating budget, with primary goals of increasing cash flow, balancing the budget, maintaining the physical asset, and providing a quality living environment with superior customer service for residents. This role will establish and maintain a positive, productive working relationship with the property’s team members, ensuring adherence to TCB’s Mission Statement, policies, and procedures, and compliance with regulatory requirements.

Essential Functions:

• Additional Responsibilities: Develop and manage operating budgets, billing processes, reports, and all accounting functions including invoicing and expense tracking; monitor revenue transactions and rent collection; handle nonpayment processes; follow-up with collection agencies; ensure leasing procedures and compliance with Affirmative Fair Housing Marketing Plan and other regulations; approve and submit employee timesheets; enact cost control measures as needed.
• Oversee property upkeep, annual apartment inspections, market-ready units, safety and preventive maintenance, preparations for audits or inspections, monitor work order system, and incident documentation for risk management.
• Provide outstanding customer service to residents, ensure timely communication, follow up on service requests or complaints, and address violations of rules or policies. Collaborate with Community Life staff and resident groups to promote activities and services, fostering community wellbeing.
• Monitor and assist in successful lease-ups (100%) by target deadlines, including team accountability, file processing, training, leasing reporting, and flexibility as deadlines approach.
• Recruit, train, coach, manage, and motivate team members; provide evaluations and recommendations to HR.
• Attend trainings, seminars, and conferences.
• Be available for emergencies, on-call duties, resident functions, and weekends as needed.
• Have a strong understanding of all affordable programs applicable to the community managed.

Knowledge, Skills and Abilities:

• Excellent budget and financial management skills
• Strong leasing skills in affordable housing (preferable)
• Excellent relationship-building skills
• Ability to market your community and conduct outreach
• Knowledge of regulatory programs, policies, and federal housing laws
• Proficiency in Microsoft Word, Excel, Outlook, and industry software like Yardi
• Excellent verbal and written communication skills
• Knowledge of Federal Fair Housing Laws & Guidelines is a plus
• Customer service skills
• Ability to speak a second language is a plus
• Leadership skills and understanding of employee development

Physical Demands & Work Environment:

Ability to move around the building or site; able to lift up to 50 pounds; work outdoors; some travel may be required. Accommodations available for individuals with disabilities.

Education & Experience:

BA/BS and 5+ years in progressive property management, hospitality, or retail management, with 2 years in a supervisory role. Industry designations like COS, LIHTC, ARM, CPMC preferred.

• Benefits include medical, dental, vision insurance, paid holidays, PTO, HSA contributions, life & disability insurance, 403(b) plan, tax-advantaged accounts, and more.

The Community Builders is an equal opportunity employer.

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