The Community Builders, Inc. is hiring: Community Manager in Provincetown

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About The Community Builders, Inc. (TCB)

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential.

Position Description

Under the direction of the Regional Director of Property Management, the Community Manager is responsible for all phases of community operations and on-site team performance. They must manage the company’s objectives and property operating budget, with the primary goals of increasing cash flow, balancing the budget, maintaining the physical asset, and providing a quality living environment with superior customer service for residents. This role will establish and maintain positive, productive relationships with team members, ensuring adherence to TCB’s Mission Statement, policies, and procedures, and compliance with regulatory requirements.

Essential Functions:

1. Financial Management: Develop and manage operating budgets, billing processes, reports, and all accounting functions including invoicing and expense tracking; monitor revenue transactions and rent collection; oversee nonpayment processes; coordinate with collection agencies; ensure leasing procedures comply with Affirmative Fair Housing Marketing Plan and other regulations; approve and submit employee timesheets; implement cost control measures as needed.
2. Property Maintenance & Compliance: Oversee property curb appeal, conduct annual inspections, ensure units are market-ready, manage safety and preventive maintenance, prepare for audits or inspections, monitor work orders, and document incidents for risk management.
3. Resident Relations & Community Engagement: Provide excellent customer service, ensure timely communication, follow up on service requests and complaints, enforce building rules, and collaborate with community groups to promote activities and services that foster community and well-being.
4. Team Management: Recruit, train, coach, motivate, and evaluate team members; provide feedback to HR.
5. Professional Development & Availability: Attend trainings and conferences; be available for emergencies, on-call duties, resident events, and weekends as needed.

Knowledge, Skills, and Abilities:

• Strong budget and financial management skills
• Knowledge of regulatory programs, policies, and Federal Housing Laws
• Proficiency in Microsoft Word, Excel, Outlook, and industry software such as Yardi
• Excellent verbal and written communication skills
• Knowledge of Federal Fair Housing Laws (a plus)
• Exceptional customer service skills
• Ability to speak a second language (a plus)
• Understanding of housing and affordable housing policies
• Leadership and management skills for personal development of staff

Physical Demands & Work Environment:

Must be able to move around the property, lift up to 50 pounds, work outdoors, and travel locally. Accommodations may be provided for disabilities.

Education & Experience:

BA/BS degree and 5+ years in residential property management or related fields, with at least 2 years in a supervisory role. Industry certifications like COS, LIHTC, ARM, CPMC are preferred.

• Benefits include health insurance, paid holidays, PTO, HSA contributions, life and disability insurance, retirement plan, FSA accounts, hospital and critical illness insurance, and an Employee Assistance Program.

The Community Builders is an equal opportunity employer.

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