Visual Comfort & Co. is hiring: Customer Experience Representative in Houston

Headquarters Houston, 22400 NW Lake Drive, Houston, Texas, United States of America Req #566

The primary point of contact for our customers, providing product/service information and problem resolution while meeting our standards of excellence in service.

Responsibilities:

• Effectively handles a high volume of inbound calls, chat and email/ZenDesk inquiries during scheduled shifts, as assigned
• Accurately processes quotes, orders and returns
• Follows through with customer inquiries, ensuring a high level of customer satisfaction
• Resolves routine customer issues independently, escalating queries and concerns to managers, as appropriate
• Actively participates in training involving our products, systems and design
• Exhibits professionalism with customers, team members and all levels of leadership

Requirements:

• 1-3 years’ previous experience in customer service
• Strong aptitude for and proficiency navigating CRM and Order Management systems
• Experience in interior design, custom home building products, luxury home furnishings and/or lighting industry a plus
• Exceptional organizational and time management skills, with a strong attention to detail
• Ability to prioritize and handle multiple tasks and changing priorities
• Must demonstrate maturity in judgement, commitment, dependability, punctuality and adherence to agreed-upon schedule as determined by manager
• Ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation
• Demonstrate exceptional communication across all contact channels, including email, chat and phone

We Provide:

• Competitive Compensation Package
• Company provided Life Insurance and Short-Term Disability
• 401(k) Employer Match
• Paid Time Off Programs
• Team Member discounts on Visual Comfort Products
• Closed on all major holidays

Hourly range is $23.00-$24.00

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Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity, or expression, genetic information, or any other legally protected status.