Prodigy Resources
Senior Unified Communications Specialist
Prodigy Resources, Washington, District of Columbia, us, 20022
Senior Unified Communications Specialist
Senior Unified Communications Specialist
2 days ago Be among the first 25 applicants Senior Unified Communications Specialist On-site: Washington DC Job Description: We are seeking a highly skilled Senior Unified Communications Engineer to lead and support the design, configuration, optimization, and troubleshooting of secure telephony systems, including Avaya and the Managed Secure Telephony Platform (MSTP). The ideal candidate will have a strong background in unified communications technologies, with experience in EVoIP systems, enterprise engineering practices, and cross-functional business alignment. Requirements: U.S. Citizenship is required Must possess an active TS clearance at the time of application, be willing and able to obtain SCI access, and pass a CI polygraph. Must be able to work onsite 5 days a week in Washington DC Occasional domestic travel Qualifications and Experience: Bachelor's degree in Information Systems, Computer Science, Business Systems, IT Management, or related field 10+ years of Computer Science experience Proven expertise with Avaya and MSTP systems in secure or enterprise environments. Strong understanding of EVoIP technologies and voice network architectures. Experience in troubleshooting and resolving advanced telephony and network integration issues. Proficiency with Microsoft TAC support channels and Cisco systems. Working knowledge of business analysis tools such as Power BI. Familiarity with Agile methodologies, particularly within the SAFe (Scaled Agile Framework) ecosystem. Preferred Qualifications: Relevant certifications in Avaya, Cisco, or telephony systems. Experience supporting federal or defense-related communication systems. Strong analytical and documentation skills with the ability to translate technical solutions into business impact. Ability to work independently as well as part of a collaborative engineering team. Responsibilities: Manage and troubleshoot Avaya and MSTP (Managed Secure Telephony Platform) systems to ensure optimal functionality and performance. Oversee all engineering activities related to MSTP configuration, ensuring accurate setup and endpoint connectivity across the network. Resolve complex technical issues, troubleshoot performance bottlenecks, and maintain high operational efficiency within communication systems. Ensure that Avaya and MSTP solutions are fully aligned with business objectives, optimized for reliability, and configured in compliance with enterprise standards. Maintain and support Enterprise Voice over IP (EVoIP) systems to guarantee peak system performance and user satisfaction. Provide advanced back-end engineering support for MSTP, addressing T4 ticket escalations and delivering timely, effective telephony solutions. Support business process modeling and reengineering efforts to align unified communications strategies with evolving business needs. Deliver secure reach-back support to remote teams and critical environments, maintaining continuity and communication integrity. Collaborate with cross-functional teams to ensure that technical solutions are strategically aligned with organizational goals. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Engineering, Consulting, and Information Technology Industries Defense and Space Manufacturing, Security and Investigations, and IT Services and IT Consulting Referrals increase your chances of interviewing at Prodigy Resources by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified about new Communications Specialist jobs in
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Senior Unified Communications Specialist
2 days ago Be among the first 25 applicants Senior Unified Communications Specialist On-site: Washington DC Job Description: We are seeking a highly skilled Senior Unified Communications Engineer to lead and support the design, configuration, optimization, and troubleshooting of secure telephony systems, including Avaya and the Managed Secure Telephony Platform (MSTP). The ideal candidate will have a strong background in unified communications technologies, with experience in EVoIP systems, enterprise engineering practices, and cross-functional business alignment. Requirements: U.S. Citizenship is required Must possess an active TS clearance at the time of application, be willing and able to obtain SCI access, and pass a CI polygraph. Must be able to work onsite 5 days a week in Washington DC Occasional domestic travel Qualifications and Experience: Bachelor's degree in Information Systems, Computer Science, Business Systems, IT Management, or related field 10+ years of Computer Science experience Proven expertise with Avaya and MSTP systems in secure or enterprise environments. Strong understanding of EVoIP technologies and voice network architectures. Experience in troubleshooting and resolving advanced telephony and network integration issues. Proficiency with Microsoft TAC support channels and Cisco systems. Working knowledge of business analysis tools such as Power BI. Familiarity with Agile methodologies, particularly within the SAFe (Scaled Agile Framework) ecosystem. Preferred Qualifications: Relevant certifications in Avaya, Cisco, or telephony systems. Experience supporting federal or defense-related communication systems. Strong analytical and documentation skills with the ability to translate technical solutions into business impact. Ability to work independently as well as part of a collaborative engineering team. Responsibilities: Manage and troubleshoot Avaya and MSTP (Managed Secure Telephony Platform) systems to ensure optimal functionality and performance. Oversee all engineering activities related to MSTP configuration, ensuring accurate setup and endpoint connectivity across the network. Resolve complex technical issues, troubleshoot performance bottlenecks, and maintain high operational efficiency within communication systems. Ensure that Avaya and MSTP solutions are fully aligned with business objectives, optimized for reliability, and configured in compliance with enterprise standards. Maintain and support Enterprise Voice over IP (EVoIP) systems to guarantee peak system performance and user satisfaction. Provide advanced back-end engineering support for MSTP, addressing T4 ticket escalations and delivering timely, effective telephony solutions. Support business process modeling and reengineering efforts to align unified communications strategies with evolving business needs. Deliver secure reach-back support to remote teams and critical environments, maintaining continuity and communication integrity. Collaborate with cross-functional teams to ensure that technical solutions are strategically aligned with organizational goals. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Engineering, Consulting, and Information Technology Industries Defense and Space Manufacturing, Security and Investigations, and IT Services and IT Consulting Referrals increase your chances of interviewing at Prodigy Resources by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified about new Communications Specialist jobs in
Washington, DC . Washington, DC $59,000.00-$66,000.00 1 hour ago Washington, DC $80,000.00-$85,000.00 3 days ago Senior Corporate Communication Specialist
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Arlington, VA $68,900.00-$147,400.00 2 weeks ago Internal Communications Specialist, NA Operations, Ops Internal Communications (OIC)
Arlington, VA $68,900.00-$147,400.00 1 week ago Internal Communications Specialist - Returns, Operations Internal Communications
Arlington, VA $68,900.00-$147,400.00 2 days ago Washington, DC $63,400.00-$79,200.00 1 week ago Washington, DC $67,743.00-$121,319.00 5 days ago Washington, DC $150,000.00-$180,000.00 2 weeks ago Strategic and Visual Communications Specialist
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#J-18808-Ljbffr