Service Writer Job at Subaru South Charlotte in Pineville

Service Writer

Subaru South Charlotte | Charlotte, NC
“Whatever it takes to stand above the rest.”

Do you enjoy helping people and have a passion for the automotive industry? Subaru South Charlotte is looking for a personable and detail-oriented Service Writer to be the vital link between our customers and technicians.

This role is ideal for someone who thrives in a fast-paced environment, communicates clearly, and is committed to delivering a top-tier service experience from the moment a vehicle enters our lane to the moment it’s returned to the customer.

What We Offer:

• Competitive Pay + Bonus Opportunities

• 401(k) Plan with Match

• Health, Dental & HSA Options

• Holiday Bonus Program

• Employee Discounts on service, parts, and vehicles

• Paid Training & Career Development

• Closed on Sundays

• Team-Oriented Culture and hands-on leadership

Your Responsibilities:

• Greet customers warmly and check them in for service appointments

• Accurately document customer concerns and vehicle issues on repair orders

• Communicate with technicians to understand diagnosis, timelines, and recommended repairs

• Present repair estimates to customers clearly and professionally, answering questions and gaining approvals

• Keep customers updated throughout the repair process and notify them of any delays or additional work needed

• Coordinate vehicle delivery and ensure satisfaction with completed services

• Maintain accurate records and follow dealership procedures for warranty, billing, and parts orders

• Help maintain a clean, organized, and welcoming service lane

What We’re Looking For:

• Prior experience in a Service Writer, Service Advisor, or Customer Service role (automotive preferred)

• Excellent communication and interpersonal skills

• Strong organizational skills with attention to detail

• Ability to multi-task in a high-volume environment

• Basic mechanical knowledge and interest in the automotive industry

• Familiarity with dealership management software (CDK experience a plus)

• Valid driver’s license and clean MVR

• Positive, team-focused attitude

Ready to grow your career with a dealership that puts people first?
Apply today and join a high-performing team at Subaru South Charlotte.

Subaru South Charlotte is an equal opportunity employer. We maintain a drug-free workplace and are committed to fostering an inclusive environment for all employees.