Designer AV/VC

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Job : Designer (AV/VC Automation & Support) Location: Dallas, TX / Sunnyvale, CA / Austin, TX / Elk Grove, CA (Hybrid – Onsite 3x/week) Employment Type: Contract Role Overview The

Designer

will be responsible for automation, monitoring, testing, and Tier 3 support for Cisco AV/VC infrastructure, with a strong emphasis on

Webex environments, Ansible automation, and Splunk dashboards . They must be highly proficient with

Cisco RoomOS devices ,

Python scripting , and collaborative troubleshooting with

Cisco TAC . Key Responsibilities Responsibility Notes Design, develop, and maintain

Ansible automation workflows Core daily responsibility Develop and enhance

Splunk dashboards

for AV monitoring Must be proficient in Splunk query language Assist in

RoomOS upgrade cycles

and post-deployment validation Includes

after-hours support Perform full

RoomOS release testing , log bugs, and follow up with Cisco Requires detailed validation and defect reporting Collaborate with

Cisco TAC

to escalate, troubleshoot, and push enhancements Strong communication and incident handling required Pilot/beta test

new Cisco AV products and features Must give structured feedback and test across all endpoints Provide

field technical assistance

to on-site teams Must be flexible and responsive, includes

on-call or live demo support Conduct

AV network troubleshooting

and RCA Understanding of network layers and protocols required Provide support for

Webex Meetings, Webex App, Webex Webinars Requires in-depth functional knowledge of Webex services Contribute to

GitHub repositories

and participate in

code reviews Familiar with Git/GitHub workflows; dev/test environment experience Required Skills & Experience On-site support for

live AV demos ,

issue debugging , and

pre-GA testing Experience with

Cisco telepresence peripherals Familiarity with

AWX

or other automation execution environments Ability to handle high-priority scenarios with professionalism and speed Seniority level

Seniority level Mid-Senior level Employment type

Employment type Contract Job function

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