Designer AV/VC

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Job : Designer (AV/VC Automation & Support)
Location: Dallas, TX / Sunnyvale, CA / Austin, TX / Elk Grove, CA (Hybrid – Onsite 3x/week)
Employment Type: Contract
Role Overview
The

Designer

will be responsible for automation, monitoring, testing, and Tier 3 support for Cisco AV/VC infrastructure, with a strong emphasis on

Webex environments, Ansible automation, and Splunk dashboards . They must be highly proficient with

Cisco RoomOS devices ,

Python scripting , and collaborative troubleshooting with

Cisco TAC .
Key Responsibilities
Responsibility
Notes
Design, develop, and maintain

Ansible automation workflows
Core daily responsibility
Develop and enhance

Splunk dashboards

for AV monitoring
Must be proficient in Splunk query language
Assist in

RoomOS upgrade cycles

and post-deployment validation
Includes

after-hours support
Perform full

RoomOS release testing , log bugs, and follow up with Cisco
Requires detailed validation and defect reporting
Collaborate with

Cisco TAC

to escalate, troubleshoot, and push enhancements
Strong communication and incident handling required
Pilot/beta test

new Cisco AV products and features
Must give structured feedback and test across all endpoints
Provide

field technical assistance

to on-site teams
Must be flexible and responsive, includes

on-call or live demo support
Conduct

AV network troubleshooting

and RCA
Understanding of network layers and protocols required
Provide support for

Webex Meetings, Webex App, Webex Webinars
Requires in-depth functional knowledge of Webex services
Contribute to

GitHub repositories

and participate in

code reviews
Familiar with Git/GitHub workflows; dev/test environment experience
Required Skills & Experience
On-site support for

live AV demos ,

issue debugging , and

pre-GA testing
Experience with

Cisco telepresence peripherals
Familiarity with

AWX

or other automation execution environments
Ability to handle high-priority scenarios with professionalism and speed
Seniority level

Seniority level Mid-Senior level
Employment type

Employment type Contract
Job function

Job function Design
Industries IT Services and IT Consulting
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