Access Center Communication Specialist Job at Baptist Health Arkansas in Little
Baptist Health Arkansas, Little Rock, AR, United States, 72208
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Summary:
Responsible for communication coordination and transport logistics for all internal and external customers of the Baptist Health Command Center, including 911 dispatch, aircraft flight crews, pre-hospital health care providers, case managers, and other qualified callers. The Communication Coordinators' essential functions include coordinating all Baptist Health EMS 911 calls, triaging requests for emergency medical services, and ensuring appropriate and timely response by emergency personnel. They coordinate initial communications for public, private, and flight-related calls, track arrival times of incoming patients, coordinate transportation of discharged patients needing EMS, and perform data entry into multiple computer systems. They operate multiple line telephone systems to receive 911 and non-emergency calls, determine response priority, assist with patient movement during disasters, and monitor hospital diversion statuses. Additional duties may be assigned.
Other information:
Education: High school diploma or GED; 1-2 years of related experience and/or training, or equivalent combination.
Experience, Training, Knowledge: 1-2 years of dispatch experience or familiarity with medical terminology used by EMTs or licensed providers. Comfortable with computer technology, able to multi-task efficiently, work in a fast-paced environment, and pay strong attention to detail.
Certification, Licensure, Bonding: Preferred licensure as an LPN, EMT/Paramedic, or equivalent healthcare experience, as required by the Arkansas State Board of Nursing or Office of EMS.
Physical Working Conditions: Work in a clean, well-lit, air-conditioned environment. Continuous CRT use with high visual demands. Minimal infrequent lifting.
This position is authorized for 72 hours bi-weekly.
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Baptist Health is Arkansas’ most comprehensive healthcare organization with over 250 access points, including 11 hospitals, urgent care centers, a senior living community, and over 100 clinics across Arkansas and eastern Oklahoma.
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