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Audio/Video Installation Technician Job at ZipRecruiter in Bluffton

ZipRecruiter, Bluffton, SC, United States, 29910

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Phoenix Systems is growing, and we are seeking an experienced Audio/Video installation technician to join our team in South Carolina. This position reports to the Charleston, SC office and supports clients in Bluffton, Hilton Head Island, Charleston, and surrounding areas.

Candidates should reside in Bluffton/Hilton Head or between Charleston and these areas.

Ideal candidates are self-motivated, personable, and possess a passion for designing and installing residential smart home automation systems, home theaters, security, networking, shades, and delivering exceptional service to high-end clients.

Anticipated start date: September 15, 2025.

Requirements:

Essential Duties and Responsibilities:

  1. Perform service, installation, and activation of security systems, surround sound systems, system components, speakers, TV mounts, shades, and remote controls.
  2. Identify and repair security system malfunctions and false alarms.
  3. Troubleshoot and repair wiring for Phone/Data/Intercom/Security/WAPs, and basic audio/video components.
  4. Learn and understand Phoenix Systems' security systems (e.g., 2Gig, DSC, QOLSYS).
  5. Install networking equipment such as routers, switches, DVRs, and access points.
  6. Understand monitoring protocols with Phoenix, monitoring stations, and responders.
  7. Communicate with customers regarding work orders and system functions.
  8. Provide instruction and training to customers on system operation.
  9. Assess system design and functionality when adding components.
  10. Handle after-hours emergency service calls on a rotation basis.
  11. Discuss monitoring pricing tiers with customers.
  12. Install, set up, and train homeowners on AV packages.
  13. Perform additional duties as assigned.

Qualifications and Education:

  1. Minimum of 2 years' experience in security and audio/video installation, from pre-wire to final programming.
  2. In-depth knowledge of security system operation, wiring, and functions.
  3. Understanding of cable types and appropriate installation scenarios.
  4. Ability to work under pressure, meet deadlines, and provide excellent customer service.
  5. Work neatly and unobtrusively.
  6. Ability to work independently and complete assignments.
  7. Own or be willing to acquire basic tools.
  8. Ability to pass background checks and drug screenings.
  9. Clear Motor Vehicle Record (MVR).
  10. Technical or vocational training preferred.

Physical Requirements:

  • Regularly stand, walk, use hands, reach, stoop, kneel, talk, and hear.
  • Use of step and extension ladders.
  • Lifting up to 50 pounds frequently; occasional lifting up to 100 pounds.

Work Environment:

  • Active construction sites.
  • Exposure to temperature, humidity, dust, and moderate noise.

Benefits:

  • Paid Time Off starting from first week.
  • Eight paid holidays.
  • 401(k) with company match.
  • Health, Dental, and Vision insurance starting after 60 days.
  • Short and long-term disability options.
  • Employee assistance and life insurance programs.
  • Employee discounts and free alarm monitoring.
  • Company-provided take-home vehicle with paid gas and maintenance.
  • Monday through Friday daytime schedule.
  • Positive work culture with growth opportunities.
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