Service Clerk/Writer Job at Blanchard Equipment Company, Inc in Augusta

Department:

Service

Reports to:

Service Manager or Service Location Manager

Supervises:

None

Purpose:

Assist the service manager in maintaining accurate and on-time reports and records related to the service department’s operations within the dealership.

Responsibilities:

1. Handle internal and external customer inquiries for the Service Department.
2. Open work orders as directed by the Service Manager / Shop Foreman and monitor until they are closed and invoiced.
3. Maintain the service library with current information (files, bulletins, manuals, multimedia, etc.) under the supervision of the Service Manager.
4. Maintain Service Department filing and records.
5. Update customer profiles using data from work orders, such as equipment, hours, etc.
6. Manage accessories and supplies, and prepare replacement orders.
7. Prepare Service Technician efficiency reports, if applicable.
8. Process warranty and/or product improvement claims, including calculating charges, submitting claims, and following up.

Experience, Education, Skills, and Knowledge:

• Basic knowledge of accounting practices.
• Ability to use desktop applications such as Microsoft Office and internet functions.
• Knowledge of office procedures.
• General understanding of mechanical/technical terms is preferred.
• High School Diploma or equivalent work experience.