Staff UX Designer Job at Rakuten Kobo Inc. in California

Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment, and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company’s mission to delight merchants and customers through innovation, optimism, and teamwork.

Rakuten Viki is a global entertainment streaming platform that specializes in Asian content. Our platform enables millions of viewers to discover and enjoy primetime shows and movies, subtitled in over 150 languages. Headquartered in San Mateo, California, we also have offices in Singapore, Seoul, and Shanghai, ensuring a strong global presence and a deep connection to Asian entertainment. Our platform is home to a large and loyal community of fans who share a passion for Asian culture and entertainment. Join us in our mission to bridge cultures and connect the world to Asian entertainment. At Rakuten Viki, we offer a chance to be part of a global community that celebrates culture, creativity, and connection.

We’re looking for a Staff UX Designer to join our UX & Design team. This position is full-time and based in Singapore and reports to the UX & Design Manager. This role is ideal for UX Designers who excel in stakeholder management, facilitate design and technical discussions to accelerate execution, love solving complex problems, and want to influence the long-term vision for scaling our operations to reach a larger audience. At Viki, you’ll be essential in providing a world-class service to our users while our business scales up.

Key Responsibilities Include:

• Partner with PM and data teams to define and execute product strategy and roadmap
• Map out user journeys and create user flows for different personas
• Mentor and guide members of the UX team
• Bring user stories and insights to life through storytelling
• Develop strategic design vision and manage user complexity
• Present insights and foster team collaboration to co-create solutions
• Lead UX discovery and deliver solutions based on deep understanding of user behaviors
• Create design prototypes, micro-interactions, and transitions
• Conduct usability tests to refine designs
• Collaborate with Product, Business, and Engineering teams to research and translate requirements into solutions

Preferred Qualifications:

• Degree with 8+ years of experience as a UX Designer, experience with productivity or B2B products is a plus
• Experience designing solutions and design systems
• Creative mindset with the ability to think differently and solve problems
• Exceptional attention to detail and organizational skills
• Excellent communication skills, able to interact effectively with technical and non-technical stakeholders
• Data-driven and research-oriented, capable of designing workflows supporting business objectives
• Experience in startup or media company environments
• BS/MS in Interaction Design, Product Design, or a related field is a plus
• Proficiency in qualitative and quantitative data analysis is a plus

Rakuten is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status. Women, minorities, individuals with disabilities, and protected veterans are encouraged to apply.

Five Principles for Success

Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to embody these 5 Shugi Principles of Success:

• Always improve, Always Advance - Strive for complete success - Kaizen
• Passionately Professional - Approach work with dedication and aim for excellence
• Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to innovate in unknown areas
• Maximize Customer Satisfaction - The greatest reward is seeing customers happy
• Speed!! Speed!! Speed!! - Be conscious of time, set clear goals, and engage your team