Logo
Durango, CO

Durango, CO is hiring: Service Writer in Durango

Durango, CO, Durango, CO, United States, 81302

Save Job

Location: Durango, COSalary: $50,000 – $70,000 (depending on experience) + Sales and Product Production BonusBenefits: PTO, Paid Holidays, Health Insurance, Colorado Secure Savings Roth IRAPosition OverviewWe are seeking a skilled and customer-focused Service Writer to join our team. This role serves as the key link between customers and our service department, ensuring a seamless and positive experience from the initial greeting through service completion.

  • Core ResponsibilitiesCustomer Communication and Service
  • Greet customers and initiate the service process.
  • Listen to customer concerns and accurately diagnose problems.
  • Explain needed repairs and service options in clear, understandable terms.
  • Provide accurate cost estimates and completion timelines.
  • Keep customers updated on the status of vehicle repairs.
  • Address customer complaints and ensure satisfaction.
  • Handle telephone inquiries and schedule appointments.
Repair Order Management
  • Create detailed repair orders and enter information into the dealership’s management system.
  • Assign jobs to technicians based on skill and workload.
  • Communicate customer needs and repair details to technicians.
  • Monitor work-in-progress to ensure quality and timeliness.
  • Note additional work required and secure customer authorization.
Administrative and Additional Duties
  • Determine correct part numbers and assist the parts department.
  • Process warranties and insurance claims as needed.
  • Perform cashier functions when necessary.
  • Estimate costs for internal and wreck repairs.
  • Maintain service department forms, menus, and pricing guides.
  • Implement and maintain a service marketing program.
  • Maintain a clean and organized work area.
Skills and Qualifications
  • Excellent verbal and written communication skills.
  • Strong interpersonal and active listening abilities.
  • Proven customer service skills.
  • Ability to multitask in a fast-paced environment.
  • Strong organizational skills and attention to detail.
  • Proficiency with computer software and industry-specific applications.
  • Problem-solving and conflict resolution skills.
  • Basic understanding of accounting and electronic payment systems.
  • Knowledge of automotive repair and maintenance processes (preferred).
Education and Experience
  • High school diploma or equivalent required.
  • Experience in sales, customer relations, or the automotive industry preferred.
Work Environment
  • Fun, team-oriented atmosphere in a smaller office with heating and air conditioning.
  • Role involves daily interaction with a diverse range of customers and technicians.
#J-18808-Ljbffr