County of San Bernardino, CA
Sheriff's Communications Dispatcher Trainee
County of San Bernardino, CA, San Bernardino, California, United States, 92409
Salary :
$50,336.00 - $67,475.20 Annually Location :
Throughout San Bernardino County, CA Job Type:
Full-time Job Number:
25-19478-02 Department:
Sheriff/Coroner Opening Date:
04/10/2025
The Job $2,000 HIRING BONUS* *$1000 upon promotion to the journey-level classification and
$1000 upon successful completion of 2080 service hours in the journey-level classification.
See MOU for details. The
Sheriff's Department
is recruiting for Sheriff's Communications Dispatcher Trainees who receives and evaluates incoming emergency (9-1-1) calls, and dispatches emergency vehicles to incidents involving public safety. Positions are primarily located at the Valley Control Center in
Rialto
and the Desert Control Center in
Hesperia . Each center serves as the primary 9-1-1 Public Safety Answering Point (PSAP) for its respective geographic location. Multiple vacancies exist at both locations. For more detailed information, refer to the job description. Two Excellent Benefits Packages to Choose From! HEALTH BENEFITS
PAID TIME OFF
RETIREMENT PERKS Medical & Dental: Family Coverage Vision: Employee Coverage Premium subsidies to offset health costs Flexible Spending Account: Pre-tax account for qualified healthcare expenses Up to 4 weeks accruable vacation with cash-out option 11 days accruable sick leave 15 paid holidays Perfect Attendance Leave Flexible work schedules (in some departments) Generous pension Retirement reciprocity may be available! 457(b) Deferred Compensation Retirement Medical Trust (RMT) DCAP Account - County Paid Life Insurance - AD&D Insurance - 529 Savings Plan - Short/Long-Term Disability Wellness Program - Commuter Services - Employee Discounts - Annual Tuition Reimbursement As an alternative to the traditional benefits package, you may also be eligible to elect the
Modified Benefit Option (MBO)
that provides an increased base rate of pay ($1.75/hour above the base rate of pay) with modified benefits. For additional details, use the links below: CONDITIONS OF EMPLOYMENT 1)
Promotion:
Sheriff's Communications Dispatcher Trainees are eligible for promotion to
Sheriff's Communications Dispatcher ($67,017 - $92,102 annually)
upon meeting the minimum requirements for that class including receiving a satisfactory work performance evaluation. Incumbents must promote within eighteen (18) months or be terminated. 2) Background:
Candidates must not have been convicted of a felony and must successfully pass an extensive background investigation which includes a fingerprint check and polygraph. May also include a psychological evaluation.
3) Shift:
Applicants must be available for
all
shifts; incumbents will be required to work rotating shifts, or be on call for work, on weekends, holidays, and evenings, including mandatory overtime; refusal of assigned shift may result in removal from the list or termination.
4) Availability:
This department is a "24/7" operation, and the incumbent can expect to work rotating, night, weekend, day, and graveyard shifts, as well as holidays and weekends.
5) Sponsorship:
Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Minimum Requirements
Keyboarding:
40 words per minute Experience:
No experience required.
**Candidates must be 18 years of age at time of application** Desired Qualifications
Corrected typing/keyboarding speed of 45+ words per minute is highly desired. Selection Process Examination:
Candidates who meet the minimum qualifications will be invited to take the
CritiCall** online written test.
The test will consist of an evaluation of skills and knowledge in the following areas:
Keyboarding* Decision Making Data Entry Multi-Tasking (Audio) Call Summarization Multi-Tasking (Audio) Cross Referencing (Audio) Memory Recall Numeric (Audio) Prioritization Map Reading Sentence Clarity Reading Comprehension *Keyboarding speed of 40 wpm required to pass -- the CritiCall keyboarding practice test is available at this PRACTICE TEST LINK. Other free practice resources may be found online. **The CritiCall exam is a computer practical where applicants listen to a series of taped exercises, which require applicants to rapidly and accurately process simulated dispatch information.
Application Procedure
:
To be considered for this excellent opportunity, please complete and submit the online employment application and supplemental questionnaire. Resumes will not be accepted in lieu of the application and/or supplemental questionnaire.
Applications will be accepted and processed continuously while the recruitment remains open. This recruitment may close at any time.
Successful candidates will be placed on the eligible list for six (6) months. To ensure timely and successful submission of your online application, please allow ample time to complete your application and consider applyingbefore the posted deadline date. Applicants will be automatically logged out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted ,
you will receive an on-screen confirmation and an email. We recommend that you save and/or print these for your records. If you require
technical assistance , please review the Government Jobs , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. All communications regarding the selection process will be via email.
Applicants are encouraged to check their e-mails frequently to obtain any correspondence associated with this recruitment. Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment.
EEO/ADA:
San Bernardino County is an and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.
ADA Accommodation:
If you have a disability and require accommodations in the testing process, and submit within one week of a recruitment filing deadline.
Veterans' Preference:
Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans' Preference points. For more information and instructions on how to request Veteran's Preference points, use this link to view the Veterans' Preference Policy
For more important details, review the Applicant Information and County Employment Process. Technical & Inspection Unit
The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.
For a summary of benefits,* please click
Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at
*Retirement benefits subject to change. 01
Instructions:
The information on the Application and your responses to the following supplemental questions will be used in a
determination of minimum and desired qualifications.
You must ensure that all education/experience referenced on the supplemental questionnaire is clearly described in the Education and Work Experience section of your application. (Do not refer to a resume).
I have read and understand the above statement.
02 ELIGIBILITY:
I understand the following is required for hire as a Sheriff's Communications Dispatcher Trainee:
Be at least 18 years of age. Yes, I meet the above requirement. No, I do not meet the above requirement. I understand that by selecting this option, my application will be DISQUALIFIED and I will need to wait and reapply when I am eligible. 03
Shift Availability:
I am willing to work all shifts: day, night, weekend, rotating, swing, holidays. I understand that checking "no" will remove me from this testing process and I will need to reapply at a later date when I am available for all shifts. I further understand that refusal to work an assigned shift will remove me from the list and/or terminate my employment.
Yes, I am available to work all shifts. No, I am NOT available to work all shifts.
04
Background:
This position requires the ability to pass a background investigation, polygraph examination and a fingerprint check. You must not be convicted of a felony. Are you willing and able to provide background information needed for this job requirement?
Yes, I am willing and able to meet this requirement. No, I am unable to meet this requirement.
05 Typing Speed:
My corrected typing speed is:
0-39 wpm 40+ wpm 06
I have successfully completed the following courses:
Public Safety Dispatcher training course Computer-aided dispatching (CAD) system training course Department of Justice certified CLETS course Department of Justice certified DMV course None of the Above
07
Indicate applicable POST certificates you possess: 08
To help better serve all our applicants, please tell us how you heard about career options with the San Bernardino County Sheriff's Department. Select all that apply:
Sheriff's Website Sheriffsjobs.com SB County HR IG, FB, Twitter, etc. Social Media to HR site Sheriff's Dept. Member Sheriff's Recruiter Sheriff's Expo Other Job Fair Recruitment Vehicle Radio Billboard Other
09
Applicant Acknowledgement - Notification via email:
As part of our efforts to increase efficiency and promote conservation of resources, Human Resources uses email to communicate with applicants. Therefore, all future communications regarding this recruitment, including applicant status and testing notifications, will be made via email.) Each applicant needs their own email address. We strongly encourage you, as an applicant, to ensure that the email address you have provided with your application is current, secure and readily accessible to you. Adjust Spam and/or other filters so that our emails are accepted. Please carefully read any notices that we send you and follow any instructions provided in a timely manner. We will not be responsible in any way if you do not receive our emails (i.e., for the non-delivery of our emails or if you fail to check your e-mail on a timely basis).
I acknowledge that I have read, understood, and agree to the above statement.
10 **ATTENTION GMAIL USERS**
We have become aware of an increase in Gmail's spam filter sensitivity. Due to this change, it is possible that emails coming from San Bernardino County Human Resources may be marked as spam and will not make it into your Gmail inbox.
For your convenience, the attached PDF document contains a step-by-step guide to create and apply filters within Gmail. Use this link to Once downloaded, follow the instructions so that you will receive future emails from San Bernardino County Human Resources.
Note:
If you apply the filters and still do not receive emails from San Bernardino County Human Resources you can check your (Neogov) account inbox. All notifications will appear there.
I understand
11
Applicant Acknowledgement - Application Complete:
Thank you for taking the time to complete this application and supplemental questionnaire. Please be sure to review all information provided prior to submitting it as you cannot update or revise it once submitted. Your submitted application will be reviewed and evaluated as is. Please do not refer to a resume or other documentation in lieu of completing the employment history section or responding to the supplemental questions; they will not be reviewed or considered. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email confirmation will be sent to the email address listed on your application. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.
I acknowledge that I have reviewed my application and understand that I will not be able to update or revise any part of it once submitted.
Required Question
$50,336.00 - $67,475.20 Annually Location :
Throughout San Bernardino County, CA Job Type:
Full-time Job Number:
25-19478-02 Department:
Sheriff/Coroner Opening Date:
04/10/2025
The Job $2,000 HIRING BONUS* *$1000 upon promotion to the journey-level classification and
$1000 upon successful completion of 2080 service hours in the journey-level classification.
See MOU for details. The
Sheriff's Department
is recruiting for Sheriff's Communications Dispatcher Trainees who receives and evaluates incoming emergency (9-1-1) calls, and dispatches emergency vehicles to incidents involving public safety. Positions are primarily located at the Valley Control Center in
Rialto
and the Desert Control Center in
Hesperia . Each center serves as the primary 9-1-1 Public Safety Answering Point (PSAP) for its respective geographic location. Multiple vacancies exist at both locations. For more detailed information, refer to the job description. Two Excellent Benefits Packages to Choose From! HEALTH BENEFITS
PAID TIME OFF
RETIREMENT PERKS Medical & Dental: Family Coverage Vision: Employee Coverage Premium subsidies to offset health costs Flexible Spending Account: Pre-tax account for qualified healthcare expenses Up to 4 weeks accruable vacation with cash-out option 11 days accruable sick leave 15 paid holidays Perfect Attendance Leave Flexible work schedules (in some departments) Generous pension Retirement reciprocity may be available! 457(b) Deferred Compensation Retirement Medical Trust (RMT) DCAP Account - County Paid Life Insurance - AD&D Insurance - 529 Savings Plan - Short/Long-Term Disability Wellness Program - Commuter Services - Employee Discounts - Annual Tuition Reimbursement As an alternative to the traditional benefits package, you may also be eligible to elect the
Modified Benefit Option (MBO)
that provides an increased base rate of pay ($1.75/hour above the base rate of pay) with modified benefits. For additional details, use the links below: CONDITIONS OF EMPLOYMENT 1)
Promotion:
Sheriff's Communications Dispatcher Trainees are eligible for promotion to
Sheriff's Communications Dispatcher ($67,017 - $92,102 annually)
upon meeting the minimum requirements for that class including receiving a satisfactory work performance evaluation. Incumbents must promote within eighteen (18) months or be terminated. 2) Background:
Candidates must not have been convicted of a felony and must successfully pass an extensive background investigation which includes a fingerprint check and polygraph. May also include a psychological evaluation.
3) Shift:
Applicants must be available for
all
shifts; incumbents will be required to work rotating shifts, or be on call for work, on weekends, holidays, and evenings, including mandatory overtime; refusal of assigned shift may result in removal from the list or termination.
4) Availability:
This department is a "24/7" operation, and the incumbent can expect to work rotating, night, weekend, day, and graveyard shifts, as well as holidays and weekends.
5) Sponsorship:
Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Minimum Requirements
Keyboarding:
40 words per minute Experience:
No experience required.
**Candidates must be 18 years of age at time of application** Desired Qualifications
Corrected typing/keyboarding speed of 45+ words per minute is highly desired. Selection Process Examination:
Candidates who meet the minimum qualifications will be invited to take the
CritiCall** online written test.
The test will consist of an evaluation of skills and knowledge in the following areas:
Keyboarding* Decision Making Data Entry Multi-Tasking (Audio) Call Summarization Multi-Tasking (Audio) Cross Referencing (Audio) Memory Recall Numeric (Audio) Prioritization Map Reading Sentence Clarity Reading Comprehension *Keyboarding speed of 40 wpm required to pass -- the CritiCall keyboarding practice test is available at this PRACTICE TEST LINK. Other free practice resources may be found online. **The CritiCall exam is a computer practical where applicants listen to a series of taped exercises, which require applicants to rapidly and accurately process simulated dispatch information.
Application Procedure
:
To be considered for this excellent opportunity, please complete and submit the online employment application and supplemental questionnaire. Resumes will not be accepted in lieu of the application and/or supplemental questionnaire.
Applications will be accepted and processed continuously while the recruitment remains open. This recruitment may close at any time.
Successful candidates will be placed on the eligible list for six (6) months. To ensure timely and successful submission of your online application, please allow ample time to complete your application and consider applyingbefore the posted deadline date. Applicants will be automatically logged out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted ,
you will receive an on-screen confirmation and an email. We recommend that you save and/or print these for your records. If you require
technical assistance , please review the Government Jobs , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. All communications regarding the selection process will be via email.
Applicants are encouraged to check their e-mails frequently to obtain any correspondence associated with this recruitment. Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment.
EEO/ADA:
San Bernardino County is an and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.
ADA Accommodation:
If you have a disability and require accommodations in the testing process, and submit within one week of a recruitment filing deadline.
Veterans' Preference:
Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans' Preference points. For more information and instructions on how to request Veteran's Preference points, use this link to view the Veterans' Preference Policy
For more important details, review the Applicant Information and County Employment Process. Technical & Inspection Unit
The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.
For a summary of benefits,* please click
Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at
*Retirement benefits subject to change. 01
Instructions:
The information on the Application and your responses to the following supplemental questions will be used in a
determination of minimum and desired qualifications.
You must ensure that all education/experience referenced on the supplemental questionnaire is clearly described in the Education and Work Experience section of your application. (Do not refer to a resume).
I have read and understand the above statement.
02 ELIGIBILITY:
I understand the following is required for hire as a Sheriff's Communications Dispatcher Trainee:
Be at least 18 years of age. Yes, I meet the above requirement. No, I do not meet the above requirement. I understand that by selecting this option, my application will be DISQUALIFIED and I will need to wait and reapply when I am eligible. 03
Shift Availability:
I am willing to work all shifts: day, night, weekend, rotating, swing, holidays. I understand that checking "no" will remove me from this testing process and I will need to reapply at a later date when I am available for all shifts. I further understand that refusal to work an assigned shift will remove me from the list and/or terminate my employment.
Yes, I am available to work all shifts. No, I am NOT available to work all shifts.
04
Background:
This position requires the ability to pass a background investigation, polygraph examination and a fingerprint check. You must not be convicted of a felony. Are you willing and able to provide background information needed for this job requirement?
Yes, I am willing and able to meet this requirement. No, I am unable to meet this requirement.
05 Typing Speed:
My corrected typing speed is:
0-39 wpm 40+ wpm 06
I have successfully completed the following courses:
Public Safety Dispatcher training course Computer-aided dispatching (CAD) system training course Department of Justice certified CLETS course Department of Justice certified DMV course None of the Above
07
Indicate applicable POST certificates you possess: 08
To help better serve all our applicants, please tell us how you heard about career options with the San Bernardino County Sheriff's Department. Select all that apply:
Sheriff's Website Sheriffsjobs.com SB County HR IG, FB, Twitter, etc. Social Media to HR site Sheriff's Dept. Member Sheriff's Recruiter Sheriff's Expo Other Job Fair Recruitment Vehicle Radio Billboard Other
09
Applicant Acknowledgement - Notification via email:
As part of our efforts to increase efficiency and promote conservation of resources, Human Resources uses email to communicate with applicants. Therefore, all future communications regarding this recruitment, including applicant status and testing notifications, will be made via email.) Each applicant needs their own email address. We strongly encourage you, as an applicant, to ensure that the email address you have provided with your application is current, secure and readily accessible to you. Adjust Spam and/or other filters so that our emails are accepted. Please carefully read any notices that we send you and follow any instructions provided in a timely manner. We will not be responsible in any way if you do not receive our emails (i.e., for the non-delivery of our emails or if you fail to check your e-mail on a timely basis).
I acknowledge that I have read, understood, and agree to the above statement.
10 **ATTENTION GMAIL USERS**
We have become aware of an increase in Gmail's spam filter sensitivity. Due to this change, it is possible that emails coming from San Bernardino County Human Resources may be marked as spam and will not make it into your Gmail inbox.
For your convenience, the attached PDF document contains a step-by-step guide to create and apply filters within Gmail. Use this link to Once downloaded, follow the instructions so that you will receive future emails from San Bernardino County Human Resources.
Note:
If you apply the filters and still do not receive emails from San Bernardino County Human Resources you can check your (Neogov) account inbox. All notifications will appear there.
I understand
11
Applicant Acknowledgement - Application Complete:
Thank you for taking the time to complete this application and supplemental questionnaire. Please be sure to review all information provided prior to submitting it as you cannot update or revise it once submitted. Your submitted application will be reviewed and evaluated as is. Please do not refer to a resume or other documentation in lieu of completing the employment history section or responding to the supplemental questions; they will not be reviewed or considered. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email confirmation will be sent to the email address listed on your application. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.
I acknowledge that I have reviewed my application and understand that I will not be able to update or revise any part of it once submitted.
Required Question