INSPYR Solutions

Content Strategist

INSPYR Solutions, NC, United States

Title: Content Strategist
Location: Remote (EST time zone)
Duration: 12 months
Compensation: $17/hr - $27/hr
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.
Skillset / Experience:
Content Strategist
-Write, edit, test and improve Help Center articles and customer support responses based on content strategy
-Write, edit, test and improve content to enable our support LLM
-Apply, maintain, and evangelize content standards and best practices
-Use data to make content decisions and influence partners to improve support experiences and troubleshoot known issues.
-Manage multiple projects simultaneously while maintaining close attention to detail and meeting tight, frequently changing deadlines.
-Test products to build a source of truth from technical subject-matter experts, translating knowledge into clear, concise, structured documentation.
-Collaborate with the product and operations teams to author clear, effective and empathetic support messaging.

Qualifications:
-Bachelor's degree from the United States (or equivalent university degree from another country) in English or another relevant field
-5+ years working in a technical writing or content strategy role
-6+ months experience working in and optimizing content for Generative AI and/or LLMs
-Demonstrated critical thinking skills and track record of editorial judgment around complex and sensitive topics to manage large content sets that enable support LLMs
-Demonstrated ability to plan, write, and improve online help content and customer support responses for social media platforms and/or mobile apps
-Experience with content management systems (CMS)
-Experience with project management tools

Our benefits package includes:

Comprehensive medical benefits
Competitive pay
401(k) retirement plan
…and much more!

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Contract

Job function

Job function
Writing/Editing
Industries
Entertainment Providers and Online Audio and Video Media

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