Mecklenburg County is hiring: Library Assistant - Adult Services in Huntersville

Library Assistant North County Charlotte Mecklenburg Library

Please apply by 9/05/2025 Pay rate: $20.00 - $25.68

Charlotte Mecklenburg Library is one of America's leading urban public libraries, serving one of the country's great emerging metropolitan areas in North Carolina. Our library system serves a community of approximately one million citizens in the city of Charlotte and the towns of Matthews, Pineville, Mint Hill, Davidson, Cornelius, and Huntersville all located in Mecklenburg County. Accessible and welcoming to all, our library celebrates the joy of reading, fosters learning and growth, connects people to each other and the world, and inspires individuals with what they can achieve. Through our 20 locations, online, and through targeted outreach, we deliver exceptional library services and programs with a mission to create a community of readers and empower individuals with free access to information and the universe of ideas. The North County Regional Library, located in Huntersville, NC, is a dynamic hub serving the thriving Huntersville area. This spacious branch offers a robust collection and state-of-the-art amenities, including a dedicated makerspace that fosters creativity and hands-on learning for all ages. With a strong focus on digital literacy, community engagement, and educational programming, North County Regional is a welcoming space for collaboration and lifelong learning. The library's dedicated team works to support and inspire the community, forming connections with local organizations to meet the diverse needs of Huntersville residents.

Position Summary

The Full-Time Library Assistant plays a vital role in delivering high-quality library services, ensuring value-added experiences for all customers.

Adult Department:

The Library Assistant Staff in Adult Services support community members of all ages and life stages, from young adults and those building careers to older adults and seniors. The team provides assistance with digital literacy in the computer lab, guidance on technology and online resources, and support at a busy service desk. They also help connect patrons with study rooms, programs, and collections while ensuring excellent customer service for a wide range of needs. Flexibility and adaptability are essential, as the role involves frequent shifts between processing materials, assisting at Childrens occasionally and circulation service points, and engaging with customers of all ages.

Location:

North County Regional Library 16500 Holly Crest Ln Huntersville, NC 28078

Schedule:

Full Time Benefit Eligible, 40 hours per week Mondays 8 am to 5 pm Tuesdays 8 am 5 pm Wednesday 8 am to 5 pm Thursdays 11 am 8 pm Fridays, Saturdays, and Sunday (every 3-week rotation weekend schedule) 8:00am 5:00pm Summer (alternate Friday and Saturday rotation)

Essential Functions:

• Promote the library's collection and services
• Perform circulation activities
• Provide service desk coverage
• Provide materials to appropriate bins for transfer
• Provide research assistance to customers
• Utilize integrated library systems software
• Assisting customers at several service points (primarily Children's floor)
• Training and assisting customers on various library policies, procedures, and processes
• Collaborating with Librarians to deliver programming and outreach services
• Assisting with volunteer management
• Perform shelving and weeding duties

Minimum Qualifications:

Experience: Minimum of one year of customer service experience including library or retail. Education: High School diploma or equivalent Combination of relevant education and relevant experience accepted? Yes

Preferred Qualifications:

Knowledge of integrated library systems software (IE: Polaris) Bilingual

Knowledge, Skills and Abilities:

Knowledge of Alpha-numeric sorting systems Various library systems Telephone etiquette Skills Technology adeptness Excellent interpersonal and customer service skills Excellent time management skills with attention to detail Abilities Adaptability: Maintaining effectiveness when experiencing major changes in responsibilities or environment; adjusting effectively within new work structures, processes, requirements, or cultures Communication: Clearly conveying information to individuals or groups Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships Technical/professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise Work Standards: Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence

Computer Skills:

Proficient in various computer applications including Microsoft Office Suite

Work Environment:

Works in an office setting with moderate noise Schedules will include some nights and weekends

Selection This classification has been identified as having a role in the development of ADA compliant technologies and for which the incumbent agrees to follow County policies to the best of their abilities in order to meet these obligations. No Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Disclaimer Statement This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements, or working conditions. Other duties may be assigned based on business need and the supervisor's request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.