Craig Taylor Equipment is hiring: Service Writer in Soldotna

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Join to apply for the Service Writer role at Craig Taylor Equipment

Want to work for an organization where you are not just another number? What about an organization that provides company-wide bonuses when successful? Here at Craig Taylor Equipment, we believe when the company wins, our team members win!

Here Is What You Should Know About The Company

We are a locally owned and operated organization that is deeply rooted in Alaskan values and traditions. Interested in finding out more about Craig Taylor Equipment and what we stand for? Check out our website at https://craigtaylorequipment.com/about

A Little About The Position

As a Service Writer, you will play a crucial role in ensuring the smooth operation of our service department. You will be responsible for coordinating service appointments, communicating with customers, and assisting technicians in diagnosing and repairing trucks. The ideal candidate will have a strong background in customer service, excellent communication skills, and a passion for the industry.

Information about the location youll be working at:

Here in Soldotna, we have plenty of space! Want to work with a great team? Look no further!

What To Know About Leadership

Here at Craig Taylor Equipment, we strive to have great leadership! Our professional group of leaders truly cares about our team members, safety, our vision, and our values. We believe in being down to earth and having an open-door policy. Want to work with awesome leadership? Look no further, weve got the best!

Some Of The Duties Of This Position

• Greet customers and provide them with information about our services.
• Open work orders and document description of symptoms in sufficient detail to provide technician with information necessary to efficiently perform service work.
• Verify warranty contract coverage and explaining provisions and exclusions as necessary
• Schedule service appointments and manage the service department's workflow.
• Consult with customers to understand their needs and concerns regarding their trucks.
• Create detailed service orders and accurately document all customer interactions.
• Communicate effectively with technicians to ensure they have all the necessary information to complete repairs efficiently.
• Keep customers informed about the status of their vehicles and provide updates on repair timelines.
• Coordinate with parts department to ensure timely availability of necessary parts and materials.
• Facilitate parts ordering and delivery to keep technicians on the wrench.
• Researching and recommending correct parts/equipment for a given job.
• Handle customer inquiries and resolve any issues or complaints in a professional and courteous manner.
• Maintain accurate records of service transactions and customer interactions.
• Perform other tasks as assigned
• Other duties as assigned.
  
  

The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position. An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Skills For Success

• Previous experience as a service writer or in a similar customer service role, preferably in the automotive industry.
• Strong knowledge of Peterbilt trucks and their maintenance requirements.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Attention to detail and strong organizational skills.
• Proficiency in computer software applications, such as MS Office and automotive service management systems.
• Willingness to learn and stay updated on new technologies and industry developments.
• High school diploma or equivalent; additional ce tification or training in automotive service management is a plus.
  
  

Our Job Requirements

• Able to work 40+ hrs per week.
  
  

A Little About The Physical Requirements

The physical demands described here represent those that must be met by the team member to successfully perform the essential functions of this job. Team members must be able to lift at least 30 pounds on a regular basis and be able to stand for long periods of time. Bending, lifting, and pushing will also be required.

Safety Is Key

Here at Craig Taylor Equipment, we truly care about the safety of our team members and customers. We believe that it is every team member's responsibility to provide a safe work environment by following all safety policies and standards, completing our onboarding safety requirements, and monthly safety training.

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Machinery Manufacturing

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