Pop-Up Talent is hiring: Service Writer in Edison

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Base pay range

$21.00/hr - $26.00/hr

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• Creates all customer repair quotes, requests parts pricing, and determines labor time
• Good customer service, anticipating needs and potential issues; resolves customer complaints in a timely manner
• Provides real-time updates to customers on expected service dates, ETAs on returns, or any scheduled changes due to technician availability
• Regularly promotes and sells service products to customers, generating increased revenue
• Maintains an inventory of all customer repairs awaiting approval and follows up on unsigned quoted repairs
• Manages assigned technicians to ensure effective completion of day-to-day service operations
• Sets technicians schedules by no later than 3 pm daily and informs scheduled customers
• Code workorders with correct Unit ID, Make Model and Serial Numbers
• Opens and bills Workorders in a timely fashion
• Works with technicians to resolve problems, making every effort to ensure he/she fully completes each job assigned
• Manages work in progress to ensure all work orders are completed in a timely manner and reviews completed jobs for accuracy of descriptions, hours, etc.
• Approves, codes, and processes jobs to ensure labor and parts detail are complete and accurate
• Works closely with the Parts Department to acquire correct parts and pricing and attached correct labor time to each repair
• Schedules monthly preventive maintenance work to ensure PM completion rate goals are met
• Monitors technicians’ time cards, maintaining accurate records for customer invoicing
• Reviews and submits technician payroll information to front office
• Performs other duties as assigned

Warranty Administrator Responsibilities:

• Prepares, submits, and tracks warranty claims with forklift manufacturers and suppliers
• Reviews repair orders, service reports, and invoices to ensure warranty eligibility
• Communicates with manufacturers regarding claim approvals, rejections, and appeals
• Communicate effectively with team members to ensure all are informed about warranty processes, updates and documentation of repairs
• Maintains accurate records of all warranty transactions and claim statuses
• Monitors manufacture warranty policies and ensures compliance with guidelines
• Handles any disputes or issues related to warranty claims professionally and efficiently
• Follows up on unpaid claims and resubmits when necessary
• Provides warranty training and updates to service and sales teams
• Assists with parts returns and core tracking related to warranty claims
• Generates warranty reports and analyzes claim trends for process improvement
• Performs other duties as assigned

JOB REQUIREMENTS:

• High school diploma or equivalent; additional training in business or technical fields is a plus
• At least 2+ years of industry experience in material handling/forklifts
• At least 2+ years of experience in warranty administration, preferably in the automotive, forklift, or heavy equipment industry
• Proficiency in warranty management software and Microsoft Office (Excel, Word)
• Knowledge of forklift components and repair processes is a plus
• Ability to exercise judgment and maintain a professional demeanor on the job
• Ability to work independently and meet deadlines in a fast-paced environment
• Excellent communication and customer service skills
• Strong attention to detail and organizational skills
• Ability to meet work hour demands as needed
• Valid driver’s license

BENEFITS INCLUDE:

• Eligibility for overtime with management approval
• Paid holidays after six months of employment
• 1 week PTO time after 6 months of employment
• Optional Medical & Dental Benefits
• Optional 401(k) plan – quarterly based enrollment

Starting Salary Range: $21-26 an hour

We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.

req24-00685

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Freight and Package Transportation, Construction, and Industrial Machinery Manufacturing

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